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June 2023 by Ernie Johnston
Secured a rental from Dixon's Car and Truck Rental by way of email as it was after hours. The following morning, I received a very courteous call confirming my rental and provided the necessary information to ensure both parties were aligned.Really appreciated the professionalism, the clean car and full tank of fuel upon pick up. Nice work everyone and will be sure to rent again from Dixon's in Brockville! ELJ
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May 2023 by Bobby Moore
Went to rent a car. Told me they had a vehicle for me. Took my Drivers license and credit card info. So I told my ride there that I was all set. Then they turn around and tell me that they don’t have a vehicle for me. Luckily I live in Brockville or I would have been stranded. Totally unprofessional. Poor service. Don’t waste your time or your money. Go to Enterprise. Now that I’ve read the reviews I’m glad I didn’t give my business to this place. Sounds like nothing but a headache. Nice reply. Felt that I was under the influence? No wonder you get bad reviews. I neither drink or use drugs of any kind for you to deem me under the influence. Read the reviews before you decide to rent from here. Enterprise is right up the road. Rented a car from them last week and had a great experience. The only reason I went here was because Enterprise had no vehicles at the time. Hmmm. Enterprise has no cars to rents. I wonder why that is? Oh that’s right because they’re a professional company. Not one who makes false accusations about their potential clients. Thank you for the laugh. If you’re looking to go to a comedy club and get a good laugh then head on down to Dixons. Lol
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February 2023 by Harry Thomas
Have rental there a number of times with no problems. Great people and great prices. Would recommend to anyone who rents a vehicle.
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February 2023 by Kyle “OSRS MRSKILL” Cassibo
Completely horrible, called for a week straight saying my rental doesn’t have AC; is due for oil change and brakes needs changed, it seems if you go threw insurance for a rental this isn’t the place to go, your treated as low priority, all I’m asking for is a different rental that has AC. If I could give negative stars I would.
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February 2023 by Dane S
Beware. Their is a 200 km limit per day on the vehicles.
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February 2023 by Dusty Titley-Stanzel
First time customer of Dixon car rentals, needed a vehicle when my vehicle went for repairs. I’m the kind of person who worries always about being overcharged or ripped off and they put all my worries at ease. The rental process was easy and painless and if I had an issue or question they were happy to help.
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February 2023 by Sarah Hurst
Very good service , very helpful
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February 2022 by Jeff Steiner
Clear precise pleasant service during my reservation visit. Hope more people hear / learn of this local alternative to the "U" place... Still as expected. Go to place for short haul moving
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February 2022 by Tina Young
Accommodating staffBest in bville
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February 2022 by GECO
I am Italian and I speak English badly, I am not used to leaving reviews, but this time above all to help the unfortunates who will go to these irresponsible individuals I really have to do it. If it were possible I would have left 0 stars. We rented a car for 15 days, and to drive around 3,500 kilometers, almost double the normal cost of a rental, but okay, I'm not here to argue about the price since I knew it in advance. We were given a "NISSAN ROGUE BLACK", with smooth tires, but okay I postponed even though of course I was aware of it. We start, after only 300 kilometers the rear brake of the right wheel is broken, discs and pads completely gone, we are stuck in any town in Quebeq, luckily for us and for the rental car we have not suffered accidents. They are unable to give us a new car, absurd! We finally find a mechanic available to repair the car the next day, but the rental wants us to go to Nissan, after several emails I manage to convince them that I will not move the car and that the mechanic I found will repair it. In addition to the brake discs and pads, the front tires were also replaced, both so smooth that the mechanic had to call the rent a car to warn them that using the car in those conditions was very dangerous and he didn't feel like giving it to us like this. The gentlemen would have liked me to advance the money for the repair, obviously I told them they would have to pay them and they did. Upon delivery of the car, I asked that they come to meet me in some way for all the inconvenience they created, but above all to thank me for not having gone to the police to open a complaint. I was told by a hateful, rude and annoying blonde that they wouldn't do anything for us, that their cars are always checked and delivered in perfect condition. At this point it was almost a shame not to have suffered a serious accident, so as to ruin this car rental forever, because people like that deserve to end up on the street.
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February 2022 by Julia Kaczan /Willard Lilly
$333 for one day rental. They said we had to pay for 2 days rental even though we didn't need it. We have used other rental companies in brockville and never had to pay for days we didn't need it or have it. Won't ever go back. Husband said they are not even nice people to deal with.
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February 2022 by Peter Myers
I was rented a vehicle at a reasonable price that was covered in dents and scratches all over the vehicle. I thought that was why it was a reasonable rate to rent. Unfortunately it was just a cover. as allegedly some other dent showed up and I got charged almost a thousand dollars to fix a vehicle that was a mass of imperfections. I would defintely take the extra effort and just go to enterprise rentals down the street rather then risk being ripped off.
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February 2022 by Laila D
Called the very day that we needed a vehicle and these guys hooked us up! Great variety of vehicles, friendly and helpful staff...yep we will be back ?
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February 2021 by David Vogelzang
Should have went to Enterprise. Ended up spending $569 to have a Nissan Altima for 8 days. Enterprise would have been $313 unlimited mileage. I could live with the price since I kept having to add rental days because I wasnt sure when my car would be out of the shop. This was the first time i rented from Dixons. I had no idea how strick they are with return times. The car was due back at 1:40 pm. Brought it back at 3:30. Charged me for an extra day. Manager wouldnt do anything when I explained I didnt realize how strick the return times were. I explained that I spent $569 to rent the car for 8 days. Didnt care! I'll never rent a car from them again. Also charge you 16 cents a km after 200 km a day max
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February 2020 by Lisa Joyner
Refused to give me back my $250 deposit when I drop off the car. I was told it would be deposited back to my credit card in a week or two. Really I brought the car back on time, so unsure why my credit card could not be paid on time.
