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December 2023 by Krissy Nause
Had to claim the warranty on a product and it was so easy Karin and michelle at the brockville home depot helped us with a smile even though it was crazy in there 4 days before Xmas. Great service
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November 2023 by Stephanie Vinette
Isaac, Bill, and Gord were such amazing help with our garage door project AND made us save a whole lot of money! Thank YOU!!!
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November 2023 by Muhammad Jamil Akhtar
Building, repairing, painting, etc, visit Home Depot and you will everything you need for the job. Always cheaper, reliable, available, and with full refund n price match.If you have a question, staff answers it professionally and with a big smile.They always have some sales going on through out the year.I enjoy visiting home depot every now n than.They have plants n garden stuff in summers.These days you can buy all your Christmas gifts n items to decorate your home.Replacement of Refrigerator washing machine sink tub floors water taps bulbs n all becomes easiet while you find everything under one roof.
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November 2023 by Ann-Marie Hollister
Always a good experience here. Had sheets of presswood cut in half for me by a very nice male worker who was extremely pleasant and understanding. Will be back
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October 2023 by Kim Willetts (Avalon Art)
Ordered items online, shipping cost was just under $10 which was fine. Got a call from the store saying it couldn't be shipped for that amount. O.k, so I said to cancel. Got wrong amount refunded, they charged me for shipping even though nothing was shipped. Still trying to get the difference owed to me. Their website needs some big improvements. Stick with amazon or Home Hardware.
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September 2023 by MDS
I reserved a van on Tuesday for use on Saturday at 8 am and received an email on Friday night to say they cancelled my reservation. No reason was given, and my reservation was cancelled with no explanation or apology. When I called I was told that the person who had the van on Friday wanted to keep the van another day. What they should have said was that the van was reserved for Saturday. When I called to complain about the service, I'm told that there is nothing they could do. Horrible customer service. I know that they don't care, but they lost a customer and I will never recommend them to anyone.
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September 2023 by Dinah Newberry
A huge shout out to Wayne at the Brockville store. He went above & beyond with customer service. We wanted to buy a storage shed but when we saw the size of the box we knew it would not go in our SUV. Wayne said no problem, he had a truck that he would be happy to drop it off and he did. He was the most friendliest gentleman ever. Thank you so much Wayne for your help.
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September 2023 by Ann MacLaughlan
What a great date destination! And always some cool gadget to check out or design idea. Wonderful and helpful staff!
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July 2023 by Thomas Clark
I must be unlucky. I placed a $14,000 order for doors and windows over 12 weeks ago on April 5th. I was given a delivery date for June 2nd and still have not received my order. The sales representative is unresponsive and I have received no updates with respect to my order status. Extremely dissatisfied with the service at this Brockville location. If my order is ever delivered, I will not be shopping here again. I wish you don't share a similar experience.
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July 2023 by Linda Lee
They carry just about everything. I like being able to use the app to check for stock quantities. They also have clearance items with great prices.
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June 2023 by Gillian Mactaggart
We had a wonderful experience at this Home Depot today. My husband and I were impressed with the friendly and helpful staff. Special shout out to Karen Johnson who went above and beyond to help with the purchase of our firepit and even helped us load it into our car. They also have a beautiful selection of plants and flowers in the nursery! We will be back again soon!
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June 2023 by Ian Arch
Looked online for Milwaukee m18 fuel Hackzall, this location said they had one in stock, went to location to find out it was not there. Was Informed by staff that six were arriving the next day, went the next day and was told it was on the truck in loading dock but not unloaded, pleas come tomorrow and we will have it. I went back the next day and was told again that the truck was still not unloaded. I said I will order from Amazon, staff said they would match Amazon price which was $13 cheaper, and they would do better because of my trouble. Got a phone call the next day saying my item was saved for me at tool department to pick up. I went back to find item was not there and other staff had no idea about it. Then talked to manager and customer service and the best he could do was bring from another store which could be 5 days.I left store and ordered item from Amazon and it arrived 2 days later and it was $13 cheaper than Home Depot.
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June 2023 by Anderson Fuentes
I have been there multiple times in the last few weeks. The attentiveness and friendliness of every associate we have met have been exceptional every time. Our latest experience with Karen J. who explained in detail the difference between the BBQs and the pros and cons. Excellent service.
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June 2023 by Chantay Hayes
Got a great deal on all of the tools we needed. We got everything for 1000 bucks ?
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May 2023 by Renee Langman
The minute we walked in , Amber came over to help us. She answered all our questions even thought she was an employee in training. When we decided on which BBQ we wanted to buy, Karen J came over to help her lift the box and enter our information in the computer as we are new customers. They worked as a team. They are great employees.
