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January 2024 by chip Michel
really enjoyed the old "little house" style store... great service would recommend anytime.
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November 2023 by rob laf
Great service. Friendly staff. Very quickly in and out.
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July 2023 by Nafe Heydari
Best customer service I've seen at a U-Haul location.
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March 2023 by Cherîe
So rude!I call to inquire about renting a truck and he ignorantly says he doent rent sundays and hangs up on me. So rude.
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March 2023 by Henry Dossett
Friendly service. The lady helped me get moving blankets in a hurry when another Uhaul which was supposed to have my moving blankets told me they didn't have any when I arrived.
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March 2022 by Justin D
By all means avoid this location otherwise you are setting yourself for majore disappointment ! Very unprofessional and bad service!
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March 2022 by The Duhamel's
Bad service and Rude employe and owner! Avoid this location!
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March 2022 by David Gotlieb
They have a great shop dog named Monster, unfortunately that was the high point of our experience with this Uhaul location.My in-laws booked a 20ft truck well ahead of time, only to be told the week of the move (after receiving confirmation of the booking) that they didn't actually have any 20ft trucks available, so we had to settle for a 15ft. When we showed up on the day, we also found out that they didn't have the two dollies that we had booked, as they had been "busy".The truck was filthy and clearly hadn't been cleaned. Given they had us over a barrel we had no choice but to take it. It was supposedly the only truck they had (even though there were at least a couple of larger trucks in the lot at the time)Because we didn't get the truck we booked, we weren't able to fit everything and my in-laws ended up having to do another round trip drive across the province to get the rest of their stuff. Not cool, especially with gas prices where they are!!!During the drive the truck worked fine, but I found out they also didn't bother to check to make sure the washer fluid was full before renting it out. And when unloading we found out why all the cardboard and blankets were piled in the attic, the truck leaked and several boxes got wet.Other than the wet boxes the unload went fine, until we returned the truck and were told that they were going to have to charge us because the truck was dirty inside the cab - which was from the Brockville location and nothing to do with us.All in all one of my worst experiences with Uhaul to date. I'd try going to a different location if at all possible.
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March 2022 by Jeff Steiner
Too expensive for my taste. Try Dixon's Car & Truck at Kia.
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March 2022 by Daniel M
The U-Haul part of this business is not great. Google maps has the business marked in the wrong spot, several kilometers north of the actual location. It's easy to miss the location as well, because the U-haul sign is waaay smaller then the main business sign. All the U-Haul branded vehicles are not visible from the road, so even when you find the place, to you still can't be certain it's the right place because all the trucks are tucked away in the trees out back. I had to pay for extra gas and mileage on the truck after returning it because of my unwanted detour. Just as I dropped off the keys for the truck and went to turn back to my car, I noticed someone inside the closed business leering through the dark glass, standing almost right in front of me behind the key box. Dude, I'm sorry I'm not buying a boat, but still..
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March 2021 by ROBIN LYNN
Excellent customer service!!!
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March 2021 by JEDI JACK
So the two stars mostly reflects the company U-haul. I am not going to touch on the marine side of that establishment. I think it is important we remember that they are two different organizations. The people that run and operate the Marine sales I have never had the chance to do business with. However, I have witnessed the company U-haul having them act under their rules, cause a significant amount of damage to a loved one of mine. U-haul s ride share program was not completed online correctly. A simple error with a simple resolution, not for these animals! The bill was paid and they called the police to report the vehicle stolen. The person in question has never been convicted of any offence. She was shattered, in tears!. I saw her plea and beg with both companies to have a non resolution. for a mistake that was not of malicious intent. Therefore, I have begun this rating with two stars, but now that I have written it, I am reminded of how discus ting U-haul dealt with my Girlfriend. Be prepared for long wait times on the phone. rude and obnoxious representatives and no compassion for error they will call the cops. You will feel like Americas most wanted. F U UHAUL! Ride share WARNING!
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March 2021 by Kent Spriggs
Excellent customer service as usual
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March 2021 by SJ S
Rented a Uhaul. Was actually quite disappointed. Truck was smaller than what I reserved - contacted them directly by phone to make sure reservation would be correct since it was a long trip. Lock broken off the back of the truck, brake booster type problem. No attempt to fix any of the issues. Felt pretty screwed after a several thousand dollar rental reservation and a long ways from home..
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March 2021 by Ron Pritchard
Great place to rent from, owners are friendly and great to work with.
