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May 2025 by Artur T
ATMs at scotiabank are garbage!! Many times refused bills that just withdraw from same at!! And it’s not only at one location! Will move to other bank! :(((
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May 2025 by Ana Maria Garzon
Melinda “the account whisperer” (internal joke about her name and a show called “the ghost whisperer”) is an incredible rep for Scotiabank, I drove all the way here, to be able to pay my credit card, since I had an awful experience at the Taunton/Baldwin branch with one of their Reps. And Melinda heard my situation, she helped me with my transactions & we joked about her being the account whisperer, and because of her and the Team of Scotiabank who heard my full on complaint about the other branch, through Simon the rep who took in my complaint. Scotiabank is no longer in the blacklist and back into neutral territory.
What I will say tho, my experience with one individual does not define my relationship with Scotiabank, will I recommend it to the newcomers that I work with on a daily basis, I will let them decide, I’ll give them the options of the best banks 🏦 and my experiences with them… Scotia ♥️ has rejoined The Green King 🏦💚 at the list of recommended financial institutions 🏦 for when people ask me about my experiences with financial institutions in 🇨🇦
As a Venezuelan 🇻🇪 Colombian 🇨🇴 Canadian 🇨🇦 who has been in 🇨🇦 for 12yrs, I don’t give advice that is not founded by yrs of experience. Good & bad experiences shape us to become who we are, they build our character & they provide us with insight that comes from our experiences.
I call Scotiabank The Latin Bank 🏦 of Canada 🇨🇦 and… it may or may not be good for some people, it’ll all depend on the type of business they want to do with the 🏦
I write this with an open heart, as a gift to all the mothers on Mother’s Day Weekend!
Call your mothers and bring them flowers 💐 on Sunday ! They brought you to life 🤩✌🏼
With love,
Ana Maria @doctorcita_zen 🇻🇪🇨🇴🇨🇦🇺🇸👩🏻⚕️🧘🏻♀️
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February 2025 by Shillion Mongru
I cannot express how much we appreciate the quality of the Brooklin Scotiabank including the tellers who actually recognize you by name. The branch Manager Stephanie and advisor Neil went above and beyond to help out our mother to resolve her banking issues. - Shillion
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September 2024 by Denise Diltz
Great staff, they were able to assist me and answer all of my questions.
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January 2024 by Nooruddin Rampurawala
Love this branch. Super friendly staff. The tellers helped me resolve all the queries quickly. Special shout out to Nisrin for helping me with all the questions related to joint account and making the necessary appointments with the financial advisor.
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January 2024 by Noor Rampurawala
Love this branch. Super friendly staff. The tellers helped me resolve all the queries quickly. Special shout out to Nisrin for helping me with all the questions related to joint account and making the necessary appointments with the financial advisor.
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December 2023 by T Petlover
I would like to express a complaint against the Brooklin, Ontario Branch Scotiabank.On December 14, 2023 I attended the Brooklin Branch with a cheque in hand. I waited in line for a total of 15 minutes. The branch was not exceptionally busy however the tellers on duty had spent a lot of time with the clients they were serving.Upon arriving at the teller I advised that I had a cheque to deposit and was advised that the scanner was not working. I asked if a different teller would be able to assist and was informed no, the scanner was not working.It would have been nice if customers were informed prior to waiting in line before being advised that they could not be serviced.I attended the branch again the following day December 15th. I waited and approached the next available teller.The cheque I had in hand was a cheque I received from the Government of Ontario which was a death benefit made out to the estate of my deceased mother.The teller viewed the cheque and stated she could not assist me. I asked her how I would get access to the check as I have a Certificate of Appointment to the Estate. She advised she did not know.The teller offered no advice, support nor direction and was quite frankly rude and unhelpful.Today I called Scotiabank’s customer service line and was connected by a representative named “Giselle”. Giselle provided the proper information and set up an appointment with another branch, as I refuse to ever return to my home branch in Brooklin.I will meet with a Senior Advisor tomorrow who will guide me through the proper steps.I have been a Scotiabank client for over 30 years, and hence went to my home branch only to be met with incompetence and a startling lack of knowledge.I felt compelled to bring this matter to your attention.
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December 2023 by Whitby Audio Video
Great staff, friendly, professional and helpful
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November 2023 by Ocean
This isn’t about this location specifically. I’m sick and tired of rude people on the phone. I understand that people get tired and fed up of their jobs but the rudeness is completely unnecessary. I was redirected multiple times-which I didn’t mind. I’m just mentioning that for future reference. Everyone was kind except for the last person I spoke to. Some rep named “Valen”. Not only was she rushing the conversation but she cut me off multiple times and had an inexcusably rude and irritated tone. She was obnoxious right out of the gate. I was polite to all 5 people I was redirected to, including her. Some patrons would’ve been angry for being sent to 5 different people. I wasn’t, and she was still ill-mannered. I even asked her if she was okay, to which she condescendingly said “yep.” and when I still politely thanked her for her help she hung up abruptly. My problem wasn’t even actually solved. I tried to fix my issue after she hung up. My problem is still not fixed.
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November 2023 by Alexander Sgroi
Brooklin branch is awesome. The staff are always friendly helpful and greet you by name.
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October 2023 by Gavin Pilgrim
Horrible customer service will never go back there……
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September 2023 by Maxeen and Jasmine Hill
This was 6 years ago. My mother had passed away, and I had to come up with some funeral expenses. I was waiting for a bank draft to clear as they were having difficulty processing it. First, they insinuated that the bank draft might be fraudulent which upset me. Secondly, because they couldn’t correct the issue with the bank draft I had to withdraw money from my account and go into an overdraft. Instead of keeping in mind, the fact that I was trying to manage my mothers funeral expenses they gave me a lecture about how I should not be in overdraft. I was very upset and decided I would not bank at this branch again. I had escalated this and was told that the particular employees I dealt with were spoken to. I hope they received some sensitivity training.
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September 2023 by Leah Mortensen
This Branch never gets back to people. We went into the branch over the long weekend and were told we would have Sabrina get back to us regarding time sensitive documents. We still do NOT have a response from Sabrina. This branch has not been helpful with our situation after being a customer for over 20 years. I would not trust anything important to this branch.
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June 2023 by L Murray
Hours are awful. People work for a living; how are they expected to do their banking?
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December 2022 by samatha reddy s
Had an appointment today at 11, I dnt get any email confirmation or reminder call. When I went to the bank , bank is closed with out any notice. On website it shows open.
