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February 2024 by Jeff
From the moment I walked in, it really felt like I was a disruption to their day. Borderline rude as they peppered questions about claim #s and appointments. Then stated, "you are free to take your business elsewhere if you don't like how we do things". It was a great reminder, but not a necessary prompt. I have a feeling they are very used to people taking their business elsewhere.Was referred by Halton Honda, but will have to follow up with them on this poor recommendation.Something really sketchy and depressing about this place. Almost feel sorry for how miserable the front line staff seems to be there.
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February 2024 by James Zuliani
Dennis provided me excellent customer service and got me back in my vehicle way earlier than I expected, I was thoroughly impressed. I would definitely recommend Assured, ask for Dennis!
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January 2024 by Zakir Haroon
Got my vehicle repaired from them recently and they were fast and efficient. Dennis was a huge help taking me through the process from dropping off to picking up.
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December 2023 by Chris
Great customer service and communication. Repairs were completed sooner than expected, and my vehicle is back to perfect condition. Thank you!
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December 2023 by Mel Hordyk
I hit a deer and needed some repairs to the right fender, hood, and bumper on my Jetta. All staff was very professional and helpful. I had to change a few appointment times and Jordan was very accommodating. Work was done very well, and ahead of schedule. Car retail was all arranged as well. I would go back without hesitation, and recommend them to family and friends
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December 2023 by Nicole Mills
Assured did a beautiful job on my vehicle. The whole process was seamless from the first call to when I picked up. They made all the rental car arrangements for convenience. When I picked up my vehicle I was blown away that it was spotless, they even vacuumed and cleaned the interior. Thank you!
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September 2023 by Colleen Adaghebalu
The staff were incredibly helpful in arranging for my car rental and had someone come to pick me up at their location. The quote for the repair was very fair and honest. The workmanship is superior! I am so happy that they made they made my car look like new! Thank you so much for a very speedy repair. That is just perfect! The repair also came with a lifetime warranty, which is impressive. I would definitely recommend Assured!Services: Painting
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September 2023 by Donna Qiao
I wish I could give more than 5 stars. My truck got trouble on my way delivering frozen meals to seniors. Went to a few places all refused to even take a look. When we came here, they right away drove to their garage and got a very professional mechanic working on it. Everyone in the shop was really nice and trying to find out how they can help. In a very short period they fixed the problem and saved the food for seniors! And furthermore they didn’t even charge us for it! Thank you everyone so much for your help and kindness! We will be back!
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September 2023 by David Redd
This is my review, My insurance company suggested this business, not my best choice. Damage to my truck box from a tree. The top rail of the box was repaired as well as a wheel well. The wheel well came out good. The top repair to the box, not so good. There were bubbles in the bondo that were not sanded out, so some pit marks. The bondo to fill in the dent had a crack in it and peeled away from the metal before 1 year. I brought the vehicle back and showed them, they stated :That is rust" I stated no that is where you fixed the dent. Raised the issue with photos to my ins co. and after speaking with them they corrected the issue, the peeling bondo, not the pit marks as I pointed out to their staff (2 times). They actually missed painting a spot inside of the box rail where it is clearly a recent grind to the bare metal.The paint looks good though. They get 2 stars for the paint and wheel well work and -3 stars for the bubbles in the bondo and a return visit.
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August 2023 by Rabby (Tiger)
Beyond impressed with not just the repairs but the way they have kept their communication open throughout the process.I had another vehicle side swipe me and they made this process swift and convenient.10/10 would recommend, there's a reason why this place is busy and it's not only because we have accidents multiple times a day..
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June 2023 by Dominique
I don't usually like to post horrible reviews but this was a terrible experience and a warning to avoid this place unless you want to wait months and months to get your car back, and when you finally do get it back...the job is incomplete. During my dealings with this place, there was constant miscommunication and my car rental insurance had to be extended twice because of their incompetence. 2 people I dealt with were no longer with the company the next time I followed up and the current employees blamed the errors on the employees who were no longer there. When I finally went to pick up my car they told me it was all done but they didn't replace the front grill. They apologized profusely.. blamed a staff who was no longer there and promised me they would call me when the part came in. It has been about 2 months since then and I have heard nothing. When the part does come in, I will be taking the part elsewhere to get installed, as I would never trust this business with my car again.Update: Trusted them to install the grill that they didn't install the first time and had no issues, so changed rating from 1 star to 2 stars.
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May 2023 by Mitchell Fernald
Great service from assured! They had my car back in half the time and the communication and result was fantastic.
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May 2023 by Dom McDowall
I don't usually like to post horrible reviews but this was a terrible experience and a warning to avoid this place unless you want to wait months and months to get your car back, and when you finally do get it back...the job is incomplete. During my dealings with this place, there was constant miscommunication and my car rental insurance had to be extended twice because of their incompetence. 2 people I dealt with were no longer with the company the next time I followed up and the current employees blamed the errors on the employees who were no longer there. When I finally went to pick up my car they told me it was all done but they didn't replace the front grill. They apologized profusely.. blamed a staff who was no longer there and promised me they would call me when the part came in. It has been about 2 months since then and I have heard nothing. When the part does come in, I will be taking the part elsewhere to get installed, as I would never trust this business with my car again.Update: Trusted them to install the grill that they didn't install the first time and had no issues, so changed rating from 1 star to 2 stars.
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April 2023 by Clare M Penfold
After an accident Assured repaired my Honda CRV as good as new. Polite, professional and caring. I thank them all at Assured.Services: Tires
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March 2023 by Conrad Duval
Its is the third time I go to this place to get my car repaired. The team is amazing, work is done as per expectations.5 stars service - Kudos to Thomas. thx ConradServices: Body & Trim
