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December 2023 by Cameron O'Hara
Best buy sent me broken, dirty used headphones that got shipped to me in a used taped up box. Took them back to this location, for one simple exchange, and it took them 45 minutes to figure out how to exchange something. They didn't have the same colour or style in stock. The colour I ordered is also discontinued so cannot get what i want. Proceeded to make me feel like it was my fault they were sent to me used, and wasn't sure why I wouldn't settle for an exchange on a much cheaper pair . Nick at the front desk has no idea what he is doing. And the fact that he was the head associate able to help, worries me for the entire company.
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December 2023 by Jagraj Singh Dhillon
I had a wonderful experience here at best buy , staff was supportive. I would like to thank Sandra who helped us get better plans with our carrier and guided us with the best deals to go with. Thank you team best buy.
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November 2023 by hasib shaon
Worst and worst store associate i have ever faced. Her name is Marcia. The way she behaved as a store associate as if she’s the customer and feels like I am just wasting her time. From the very first she was reluctant to provide service. Her attitude is simply D graded if not racist. The branch should seriously train her how to provide customer service and not being rude. Disgusted to see that store like best buy has such employee !
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November 2023 by Thushan Steve
I can recommend Brian from the mobile phone section for his excellent customer service. He helped me to choose the best mobile package with a free phone for my spouse while giving us gift card also.Addition to that he stayed after working hours to finalize our deal.
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November 2023 by Joby Varghese
Their employees need better training for customer service; currently, it's not great—lazy and rude. I saw customers leaving in frustration, and it happened to me too. The staff acts like our presence is a bother. Try Best Buy in Oakville or Milton instead; that's my recommendation. Unfortunately, zero stars from me.
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November 2023 by Charlie c
I ordered a gift online for black friday. I got an open used box instead. Took it back to the store to reorder and was assured this was not bestbuys usual service to have sent a box and item disheveled. He assured me the item will be brand new. Delivery guy went to wrong apartment building never called to be buzzed in either and left the box in lobby and was stolen . Must wait 24hrs to report incident for escalation. Your service is beyond questionable and I am appauled with proof of delivery I have to wait 24hrs to report this. Customer service is absolutely atrocious.
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October 2023 by Younghoon Jee
I had purchased open box item and when I went for a pick up, no box and only wrapped with plastic wrapper. Manager on duty initially promised 20~ 40 dollars discount for the fact that I had wasted my time. After few minutes, they took the words back. Absolutely 100% upsetting customer experience. Do not make a promise that cannot be kept. Also train employees all again. Horrible experience
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October 2023 by Mandeep Singh
Staff here is so outdated that they don’t recognize email receipt of an item you purchased 5 min ago. Apparently, I cashed out one item and I purchased another item on my way, I told this gentleman at the cash register I have emailCopy of the receipt, he didn’t trusted me, passed a judgment because I am not white and maybe I am just picking up things from the counter and just leaving. I decided to return the item I purchased 5 min ago and I asked for a refund. It took more than 5 ppl work to do a single refund.Lesson they should learn “how technology works around them and adapt to some customer related ethics. We are living in 2023”I literally enjoyed the show ?
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September 2023 by Mas
I stopped by on a Saturday wanting to inquire and purchase a new Apple device. The store didn't look busy as they have been opened for about an hour or so. The reception I got was lacklustre and felt the team members working there were basically going through the service motions. I was ready to buy with a little sales nudge but there wasn't a genuine inquiry into what I was there for by Best Buy team. The team I interacted with seem nice but I think a refresher training in customer service and sales is needed to elevate the skills of the frontline team.
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September 2023 by Eric Veats
Customer service is the worst. They are totally unknowledgeable about their own products. I attempted to do a return for store credit in some ear buds, which they would accept, but did not know where the serial number is located. They accused me of trying to rip them off, and refused service. After contacting the manufacturer and finding where the serial number is located (on the case, not ear buds) they still refused. They could not admit to have made a mistake, even when I PROVIDED PROOF FROM THE MANUFACTURER. Worst experience ever. Save yourself time and money and frustration and order from Amazon.
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September 2023 by Boss Vos
The employees at this location are very friendly, and eager to help.I was looking for something specific and was having trouble finding it and deciding which brand to go with, and one of the employees went above and beyond to help me and made my shopping experience amazing!
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September 2023 by A V
I was there on Tuesday and Jonathan was amazing ?. I was afraid to go in there at Best Buy and ask questions regarding the product I was looking for, and thanks to Jonathan's excellent customer skills;, professionalism and knowledge. I ended buying what I needed so happy. People like Jonathan we need everywhere. I would recommend best Buy next time you need something but make sure ask for Jonathan.
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August 2023 by Paul Dasiil
Bought a computer from Tyler Aug 27. Outstanding service. Knowledge and very respectful. This store and staff is exemplary previously Emmanuel was great and very helpful onus looking at laptops. Insightful and knowledgeable great employee
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August 2023 by Mike Serravalle
Useless service from managers and staff. Even the call centre is useless. Why anyone would shop at this store for electronics is beyond me. Much easier, cheaper and better service from the big box store known for selling toilet paper. Since they are beside each other, I decided to give BestBuy chance and they failed miserably. I said "would you rather me go next door" for my purchase?.... obviously that's were i ended up going
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August 2023 by Jeremy
Beautiful store but some of the worst employees I have ever dealt with. I have plenty of patience but they can't help with pre-orders, they don't know how to use the computers and they can't even answer basic questions. Because of their incompetence I could not obtain the gift card that came with a pre-order.This is on top of the fact that Best Buy now bans "white" applicants from even applying. Straight up racism from this company and I won't support it.
