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August 2025 by Max Grant
What Wonder staff that helped us through adopting 2 lovely cats. Would highly recommend to adopt and not shop
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June 2025 by Sharon Singh
Had a pleasant experience walking into the Burlington Humane Society to donate pet items. I was delightfully greeted by wonderful reception staff. So very welcoming and compassionate. I would definitely consider adopting and or donating to this organization.
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May 2025 by Sue
They are saving so many cats and dogs. What a great experience. Staff were so kind and I now have a sweet loving dog. Thank you!
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April 2025 by Lisa K
Another bad review. They deserve it. I've visited 5 times now hoping to adopt a cat. They won't let you see the cats without filling out an application. Incredibly rude staff each and every time. It's like they don't want the cats to be adopted. Go somewhere else.
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April 2025 by Devan Sanderson
Came in today in tears looking to speak with someone about rehoming my dog, which is already incredibly difficult, and was handed a slip of paper with contacts for cat rescues. The woman didn’t even look at me. Didn’t think I could feel any worse today but she found a way to make that happen.
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April 2025 by Colin S
What a wonderful shelter.
We adopted our cat from this shelter. The staff were very friendly and thoughtful. They took time to understand our situation and what kind of personality we wanted for our cat. Their first suggestion was exactly what we were looking for. Kudos to the staff for their attention to detail.
I'm very happy that this BHS exists and very appreciative of the hard working staff. Absolutely wonderful people doing an amazing job.
I would recommend this shelter to anyone looking for a new pet to add to their family.
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March 2025 by Riley C-Y
Thank you BHS for my two amazing boys. I recently adopted my first cats from them. Trish had made the adoption process go really smoothly and thoroughly explained everything to me from, feeding instructions, type of food, behaviours to watch out for and how to correct, and how to properly introduce my two boys together since they weren’t a bonded pair. Thank you again and I’ll definitely be adopting from this shelter again.
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February 2025 by Janice W.
Just made a donation of food and litter box after losing my 16 yr old cat. No one even said thank you.Have gotten 2 cats from here. Never again.
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January 2025 by Roja Dehmeshki
I adopted two wonderful cats BHS four years ago, and it was one of the best decisions I’ve ever made. The staff at the shelter were incredibly thoughtful, patient, and supportive throughout the entire process. They took the time to understand my needs and match me with the perfect pair of furry companions.
The adoption process was smooth and transparent, and I could tell they truly cared about the well-being of the animals. They provided helpful advice and made sure I was well-prepared to bring my new pets home.
My cats have brought so much love and joy into my life, and I’m so grateful to the shelter for making this possible.
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November 2024 by Noah Karolidis
What a bunch of tools. My family and I live an hour away, but wanted to meet a kitten we found on their website. He was an adorable little brown kitten. We called in the morning and asked if he was still available. They said yes and that we needed to fill out the application form before visiting. We filled it out and traveled to the shelter. When we got there, a lady came out and told us he was adopted the day before…. We told her that we called ahead of time and filled out the paperwork and that we drove a long distance to see him and she started making jokes and was not sincere at all! We left absolutely appalled by the behaviour of these clowns. I feel sorry for every animal in their care.
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September 2024 by Dan Bennett
Helpful
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August 2024 by Yssa A.C
First time putting a review on one of the places I've donated. I've been donating to alot of places since beginning of pandemic and this place is far by the most disappointing. I stopped by last Friday (08/09) to dropped off bunch of donations such as litter boxes,dry cat food, pill pockets and more. The receptionist was looked unpleased and NOT accommodating. His presence was really off and look like he wasn't amazed of this good deeds. I left very disappointed as I didn't feel appreciated. Same day, they posted a thank you post on instagram to other people that donated except to me. LOL! This place is a joke. I agree to the person that left a review about the rude receptionist 🙄
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August 2024 by Amanda McKinlay
Very disappointed in BHS, 3 weeks ago, I walked in with my brother who was looking for an older black cat. We filled out an application and had a rushed interview because they were short staffed. After the interview, we were shown about 6 cats that were available, all the other cats were in quarantine and we were asked to come back the following week. One of the directors went out of her way, called my brother first, then me to apologized for the short staff when we came in. She did proceed to tell us, there is a cat Betty Boop who is available the following week. Without even seeing the cat, I told her we will take the cat, she said she will put a note in the file stating that the cat is on hold. The following week, we were headed to pick her up and got a call while we were on our way, to say that cat just had surgery and won’t be available until the following week. Not sure why we weren’t told this, anyhow, I called today saying we are coming to pick up Betty Boop and was told she was adopted yesterday. How does that happen? Did nobody check the file. This is very disheartening for me and especially my brother who had been waiting to pick up this cat.
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July 2024 by Meredith C
Cats go missing in my neighbourhood often. When I call to check, they're always helpful .
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February 2024 by nigel watkins
About a year ago my mother was about to give up on adopting another dog when she got a call from BHS that they had a little one for her. From the beginning the dog (B) would leave either (or both) #1 or #2 through the night at the front door and would bark and whine whenever someone would leave my mothers' home. We first thought it was because B was nervous in a new home but after almost a year, she's still doing it. We were told that the original owners were splitting up and this was the reason they were giving up 5 1/2 year old B; we were also told that B had spent the previous months at a foster home. After knowing all this we can now see why B was given up but are disappointed that no one informed us of these issues with B, especially BHS; clearly the $450 adoption fee was the priority. As my mother has had dogs her entire life, she's tolerated B's issues as she knows if she returns her most likely B would never be adopted again.
