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August 2023 by hug gtyg b
Owner and his son are both corrupt, they do whatever they can to rip off the members, it used to be an amazing facility till those father and son bought it 6 years ago.Facility is old, zero maintenance, old equipment and exhausted drained staff, all staff are sales people and try to sell something to make owners happy and save their jobs.
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August 2023 by Marina Vujcic
Went back and forth for almost a month trying to book the outdoor pool for my daughter bday. Dates were confirmed, menus and party packages sent etc. apparently a new employee took over as event coordinator and now all the sudden the outdoor pool is no longer available for private rentals. This was then confirmed with the general manager as well. I don’t understand. U either rent it or you don’t- it cannot be a sometimes thing. Thanks for wasting a month of my time while I now scramble to try to make other arrangements. Awful!
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August 2023 by Mie Naim
I tried to get a membership only to play tennis. They informed me that I have to get the full membership which is over$250/month even though I have no use for anything else and the courts are not even guaranteed!! The management is rude and arrogant. No thank you I don't need this in my life
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June 2023 by Christopher Cunningham
They should seriously consider changing the name to "Cedar Springs Daycare and Kids Camp". They increased the fees for us members, but just informed us that the club will ONCE AGAIN be closed for the summer to accommodate the summer camps. We can use the facility from 5am-7am, or after 4:30pm when the kids leave. We are barred from using the fitness facilities, gym, indoor pool, outdoor pool, etc. during daytime hours all summer. No other gym in the world boots out its' members to turn the property into a giant daycare. "We're moving towards a more family-centric facility". That's awesome, we're all on board with that..but the new owners should be reminded that they bought a FITNESS FACILITY, not a daycare. Embarrassing that for two months every year they treat their members as an afterthought. Funny though, it's us members that seem to foot the bill for "club improvements". Seriously consider getting a membership ANYWHERE else. *For those reading review, read the other google reviews...any time there's a negative review the owner's response is "we don't have this member in our database" to try and discount their points. Sure, all of these mysterious people are colluding against the club or maybe, just maybe, they're telling the truth.
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May 2023 by Shirley Gow
From our grandson: “My grandpa goes here every week, I went here once and I loved it, I played pickleball and basketball, on the outside they failed it, on the inside they nailed it!”
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April 2023 by Lukas Van Nillsen
I’ve been a member here for 30 years and I’ve watched it turn from an amazing facility into a glorified day care centre under new management. Three floors of workout equipment are now piled onto the top floor. Still the same equipment I was working out on a decade ago. All open floor space is for kid’s camp. During the summer you can’t use the basketball gym or pool areas from 8am-4pm because of children’s camps. The hot tub is out of order 3/4 of the month. And here’s the kicker—they just sent an email saying their fees are increasing. What exactly are we paying an increase for? Less workout space and limited access to the actual facilities? Great gym if you like 200 kids running around and screaming. Do yourself a favour and find another gym.
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April 2023 by P W
A great place to swim or work out. I don't have time for racket sports or socializing so a locker and swim schedule are good for me, shower, sauna, steam room and hot tub are great amenities all in one place. Rob does a great job keeping the place in good repair and clean. Kayla has some great classes and programs I don't often have time for but are included in my fitness membership. Have had a family and now single membership with no complains.
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October 2022 by Jimmi Dewitichaui
No moral compass.Been a member here for over 5 years. We had a guaranteed rate of $150/month. Rate WAS and verbal guarantee but the club knows this and respected it until now. Club decided to raise rates. They offered us a teacher rate of $269/month +tax. Regular rate for family is $359. Take it or leave it. I’d leave it.Main hot tub is normally dirty.They wash the side of the pool into the pool.Swim instructor had a full on swearing temper tantrum at his students while I had my 5 year old there for a fun swim.Was told in for the summer months that due to the success of their summer programs I couldn’t use the facilities until after the kids had left.When I joined was told my rate would never increase. Hahaha ya right. Massive rate hike. Breach of contract?
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September 2022 by Nasim
Great club for families. It has indoor and outdoor swimming pools with slides. Well equipped and very clean gym. It has many basketball, tennis, squash courts. The staff is very friendly and always ready to help.
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September 2022 by mirna abdo
My son was on the waiting list to their summer camp. He was enrolled automatically 4 days prior to camp without confirming with me first. I had signed him up into another camp in the meantime. Despite all my efforts to explain the situation they refused to refund me or even give me credit for another week or classes in the future. They charged me the full amount which is around $450. It was so hard to get a hold of Kayla, their manager who apparently holds all the power. Other staff kept referring me to her. It took me almost 2 weeks to reach her. I am so disappointed in their customer service and their business ethics. While I signed my son up for a lot of other camps (5 in total) and it was really easy to work with all of them including last minute changes and even cancellations, I am so baffled by how Cedar Springs treated their customers. I am so appalled that they wouldn't event give me credit for another week, but simply charged my credit card without confirming my son's availability, which all other camps did when I put my son on their waitlist. I think it is so ridiculous that you have to wait days for the Manager to get back to you. The camp supervisor even mentioned at one point that we incurred a lot of losses during Covid and we can't refund you. Is that how you recoup your losses?? And even though I asked for credit instead of a refund. It felt like a money grab. So appalling. Shame on you.
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September 2022 by Nasim Hemmati
Great club for families. It has indoor and outdoor swimming pools with slides. Well equipped and very clean gym. It has many basketball, tennis, squash courts. The staff is very friendly and always ready to help.
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September 2022 by Mirna A.
My son was on the waiting list to their summer camp. He was enrolled automatically 4 days prior to camp without confirming with me first. I has signed him up into another camp in the meantime. Despite all my efforts to explain the situation they refused to refund me or even give me credit for another week or classes in the future. They charged me the full amount which is around $450. It was so hard to get a hold of Kayla, their manager who apparently holds all the power. Other staff kept referring me to her. It took me almost 2 weeks to reach her. I am so disappointed in their customer service and their business ethics. While I signed my son up for a lot of other camps (5 in total) and it was really easy to work with all of them including last minute changes and even cancellations, I am so baffled by how Cedar Springs treated their customers. I am so appalled that they wouldn't event give me credit for another week, but simply charged my credit card without confirming my son's availability, which all other camps did when I put my son on their waitlist. I think it is so ridiculous that you have to wait days for the Manager to get back to you. The camp supervisor even mentioned at one point that we incurred a lot of losses during Covid and we can't refund you. Is that how you recoup your losses?? And even though I asked for credit and even that they wouldn't do. Shame on you.
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August 2022 by liam josephYT
I am 12 and go to this camp and it is pretty decent but some of the councillors are mean. But the courts and swimming pool are good and the food is fine but I would say cedar springs isn’t the best camp but it is still fine
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July 2022 by Helen Hodgkinson
Cedar Springs summer camp is amazing: well organized, the kids love it and it's a reasonable price considering all that's included. Racquet ball, tennis, swimming and meals and snacks! The counselors are friendly and so good at their jobs. Thank you!
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July 2022 by Octavian V
Disappointed, management decided to arrange indoor pickleball games right besides tennis courts where a tournament took place...very distracting for the tennis kids players, players were coming in the field while they were playing!!! No respect whatsoever ?.
