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January 2024 by Noah Kochanowicz
I’m a big fan of decathlon on a normal day. But today I was blown away. All of the people working at the store during the afternoon on Jan 2nd were amazing. I was walking around the store on crutches and at least five different people offered me help lifting or carrying anything. Excellent customer service!
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December 2023 by Praerit Jaitley
Really good experience, the staff are knowledgeable and helpful. I had the pleasure of interacting with Beckey, who knew a lot about water sports and helped me choose the right water shoes and snorkel kit. Besides this decathlon has a wide range of sports specific gear which are affordable and look great.
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December 2023 by Sridhar Rao
Great store, great service! Niels and Pat went out of their way to help us find what we needed since the stock on offer was low (post Black Friday). Cheap way to stock up on sports apparel. Go here, you won't regret it.
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November 2023 by Linda McKaig
Always a great experience at Decathlon. They have great athletic wear, no matter the season.
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November 2023 by Stephanie S.
Utter fail!This place either has inadequate staff or staff who's untrained, doesn't know the answers and constantly has to seek a manager.I went in for a specific piece of equipment and had to ask a coupla workers where it was located. No biggie.Then when I got to the cash, the item I brought was the wrong price and I found out that the box I brought up was a newer model, even though I was told it was just in a different box by a supervisor. BOTH boxes appeared opened and I asked the supervisor specifically if there would be any issue with the item.Came home and display is BROKEN. Like why is this even on the sales floor being sold if someone returned it? This is just an assumption, but again, box was obviously re-taped.Overall, the whole process just took longer than usual and they sell defective merchandise. This location is quite far for me and now I'm stuck returning something that should've never been resold in the first place.On top of that, once I discovered this, I called their store to inform them and no one picks up the phone. "Mailbox" is full. I tried a few times without anyone picking up the phone. Not impressed.
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November 2023 by Rehnuma S
I had a fantastic experience shopping at the store. Jason went above and beyond to assist me in finding the perfect soccer shoes and socks for my daughter. His expertise and friendly attitude made the process smooth and enjoyable. I highly recommend Jason for anyone in need of soccer gear!
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October 2023 by Mike J
Disappointed, a huge store occuping atleast 10% of the mall with no selection of chukka/desert boots for men. Its kind of empty on every rack. Not expected this. Will try again for christmas shopping, hopefully will find what I needed next time. Decent prices though.
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October 2023 by Joe G
I'm a regular Decathlon shopper, and I have to say that I absolutely love their products! However, I want to highlight the exceptional customer service I recently experienced at the cycling repair shop. Matt, the technician, is a true cycling enthusiast who consistently goes the extra mile for his customers. His extensive knowledge of bike repairs and his willingness to brainstorm solutions out of sheer passion for the sport sets him apart. Whenever I need my bike fixed or tuned up, I trust Matt without hesitation. I wish I could give this place 10/5 stars! Décathlon should take immense pride in this department, particularly for their exceptional one-on-one customer interactions and their commitment to exceeding expectations. Thanks again to Matt and Décathlon for their consistently amazing service!
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October 2023 by Donald Lesko
Thought I would update my review from a few months ago...In a world where customer service has all but disappeared Decathlon stands head and shoulders above their competition!Thanks for taking the time to appreciate your customers.Good prices, good selection, and real people that are willing to help you find what you need!
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October 2023 by pankaj nayak
Amazing store for all your sports need ??
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September 2023 by Patrick Erskine
Reminds me of MEC back when they used to prioritize selling all their own branded stuff. The selection of athletic wear here is bigger than any store I've ever seen, and crazy reasonable prices. I bought a bunch of running gear that would have cost me like $400 at a place like Lululemon. I'm not expecting it to be the best quality in the world, but if this stuff lasts me even two years it'll be more than worth the cost.
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September 2023 by Grillita GOC
I was very impressed with the service given by Neials, an associate who went far and beyond to help me find a missing rubber boot. I had found only one and had asked another associate (a young lady) who didn't bother to check and just said that there was a bunch of single pairs in the back and didn't bother to check. Lousy customer service fr om her. I wished I had taken her name. 5 stars for Neials 3 stars for the store overall service.
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August 2023 by Aaron Petrungaro
High quality products at reasonable prices. Purchased everything I needed for a kayaking trip. Customer service is A+.
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July 2023 by Ana
Last time I was there, I had an unpleasant experience with one of their employees in their workshop. One month ago I bought a pair of ice skate in this store and sharpening wasn't properly done, I had some issues while skating, so after a month I had to go back to get them sharpened again and I agreed to pay for the service. Then an unfriendly staff in the workshop asked me for all my personal information; name, phone number; address... in order to sharpen my skates! He wasn't helpful at all, so I talked to his supervisor and got the job done but my question for Decathlon's manager or owner is: why should I give all my personal information to your unfriendly staff in order to get my skates, which I bought from you, sharpened?! It is not acceptable!
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July 2023 by Matthew Wood
A fantastic customer service experience. We have always known Decathlon makes great and reliable products. Unfortunately we had a problem with one of our kayaks itiwitt x500, and were pleasantly surprised how helpful and pleasant it was to interact and receive help from the employees and how knowledgeable and competent they are. Shout out to Burlington Decathlon, and specifically Ash and Niels for their help and support.
