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January 2024 by AnuReviews
I had an exceptional experience with Enterprise Burlington, specifically with Gram. When I faced challenges finding a rental while my car was being repaired, Gram swiftly arranged an SUV within half an hour. His communication and customer service were excellent throughout the rental period, making the entire process smooth. Gram's helpfulness stood out, and I genuinely wish everyone at Enterprise matched his level of service. In comparison to a previous unfortunate encounter at Enterprise Oakville, my experience at Burlington was notably superior. Highly recommend Enterprise Burlington, especially with outstanding individuals like Gram. Thank you GRAM
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January 2024 by Roshan Rego
A very efficient team of people who are totally customer focused. Excellent as always and prefer to go to this location eventhough I have other options closer to my home and work place.
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November 2023 by Sarah Campbell
Very accommodating! They were able to put me in a similar truck while mine was in the shop
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November 2023 by Jack Daoust
Very dissapointed as they advertise they will pick you up, but when my wife called to arrange for a rental they said they had a Kia Rio but they said they couldn't pick her up because we were as they explained 15min away, so I had to drive her when I got home from work. Then we get there within 15- 20 min only too here them say that the Kia Rio was given to someone else even though they had said she was getting it, so they offered a different vehicle a Kia Forte, which wasn't even on there lot, that they had to go pick it up and they still had to clean it all out....what an experience.If it was my choice I would not deal with this company or atleast not that location on plains rd.
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September 2023 by Naresh Manchili
I recently had the pleasure of being assisted by Enterprise executive, Graham Brophy, during a rental experience at the 603 Plains Rd E location in Burlington.During my rental period, I encountered an issue with the initial vehicle I was provided with. Recognizing the gravity of the situation, and with a personal trip hanging in the balance, I reached out to Graham for assistance. I was not only met with a responsive and attentive professional but someone who clearly understood the urgency of the situation.Graham went above and beyond to find a solution, even going as far as searching across other branches to find a vehicle that would suit our needs. Thanks to his tireless efforts, we were provided with a new vehicle and able to proceed with our planned trip without any major hindrances.This kind of proactive and customer-centric approach speaks volumes about Graham’s professionalism and dedication. He transformed what could have been a nightmarish experience into a smooth and efficient process, thereby salvaging our much-anticipated trip.I have always been happy with the service offered by Enterprise and their team, but this experience has undoubtedly raised the bar. I extend my heartfelt gratitude to Graham Brophy for his help; his actions epitomize excellent customer service and I cannot thank him enough for coming through for us in a crucial time of need.I highly recommend Enterprise for your car rental needs and encourage you to seek assistance from the capable and ever-helpful team at the Burlington location. Their professionalism and customer service are simply unparalleled.Thank you, Graham and the Enterprise team, for exhibiting excellence in service!
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September 2023 by Yaman K
I was entitled to a rental car through insurance and called so many branches and none had any cars. Fortunately, I called this branch and Graham was able to get me a car last minute before the long weekend. He showed that he cared and his customer service was great. I highly recommend using this branch over the others and the workers here clearly care more to help their customers.
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September 2023 by Juliano Di Federico
Intended to only rent 1 truck but due to moving day being much more hectic than planned, we had the original truck which was recurved and scheduled well before hand but had to come rent a second truck. Both rentals were extremely smooth, customer service was amazing. We've rented from other well known companies before and the experience is completely different. Shoutout to Zach and Victor who were both absolutely awesome to deal with, we will be recommending anyone we know to this specific location for rental needs.
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September 2023 by Mike Gliddon
Rented the 3000s they have for a week. Great price and amazing ride. Great service on pickup and drop off from Enterprise. Thanks again. Amazing service at Plains Rd.
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July 2023 by Strawberry Mochii
Jessica Lai did a wonderful job on my rental, always thinking of customer's needs. She knows well of the rental procedure and insurance coverage handling, very efficient and productive. Thank you, Jessica!
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June 2023 by Louie wang
Stella was so amazing!!That i have wonderful car rental experience this time. I will say that's the most wonderful car experience in my life. I always use enterprise from Montreal 3 years ago until now.Stella really make me feel what called "service"??Also It's my first time to try truck.Don't worry guys. This car really does gas friendly??And feels so cool driving truck！！！
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June 2023 by Fran H
Incredible service at this Enterprise location in Burlington. Graham went above and beyond! Always greeting you with a smile and ready to assist you no matter what your question is.I rented cars often but this customer service is exactly what you need for when you arrive brand new to a new country.and have no idea where to start with the thousand things you need to get done.All the people at this location is been amazing and very helpful.Definitely a 5 stars review and a MUST place to go if you are in need of a car in Burlington. Thank you!
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June 2023 by Krzysztof Kondratiuk
Helpful team, lead by a thorough and thoughtful branch manager. Professional place of business, with great service that provides most recent and up to date products.Will definitely recommend, and will definitely use again.Thank you Graham, it’s your service and leadership that stands out in a competitive industry
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May 2023 by Ash Elashy
Forgot some cheques in the rental, staff were kind enough to mail them. Great service and very friendly. Well done Enterprise.
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April 2023 by Luis Balaguer
I'm here waiting for my rental car now, as mine broke...These girls are phenomenal! Emma helped with my case and got me into a car of my liking asap. ?. Stella is stellar as well!!!!!I won't be without a car over the long weekend. I'm ? ?.
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January 2023 by J. Douglas Redfearn
Two of our cars were destroyed in a house fire. Graham and his team provided exceptionally quick, compassionate and effective service. I highly recommend them.
