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February 2024 by Paul Smith
Abby and Montana are both amazing!! Went in to buy one item but these guys are so passionate and knowledgeable about the products I walked out with many items. Always a pleasure shopping here!
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February 2024 by C
This was my first time and experience being in Kielhs and I loved everything about it. The free skin consultation was amazing. I enjoyed being able to ask all about skincare questions / tips from those who know best. Their scanner lets you know your skin barrier and moisture level, which was great to know.I was expecting the products to be super expensive, but I found them reasonably priced for the amount you receive. I ended up purchasing a few products and I will definitely be back. The ladies working today were knowledgeable, friendly, and kind!
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January 2024 by Derek Wright
Great Premium Products for Holiday- will return because the ladies were personable to my Nana and she liked chatting to them!
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January 2024 by 77kellow Kellow
Returning Customer- The new gal working- Erin, TOP NOTCH! Very personable, does not force upselling or add-ons. Respects my budget and understands my needs- I will return because she treats me like a person and not like some other stores, looking for top sales!
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December 2023 by Nova Mcqueen
Very disappointed. Collecting birthday samples at this store. Ask me questions like cop interrogating prisoner. If you don’t want to give any samples out. Just say it. Please be respectful to your customers. Will never come again.
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November 2023 by Sonja Black
This place unfortunately still tests on animals. Absolutely no need.
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November 2023 by Alia HDV
Amazing customer service. Thanks Allison. Will be back.
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October 2023 by Somegurl
Super disappointed. Recommended a product by very helpful staff. Told them I'd be back in a week (as i dont live in the city) and was informed the sale price would be available. Returned to very unhelpful staff with who informed me that that was considered misinformation. Drove 25 minuets to specifically get an item. Very unimpressed. My first visit was pleasant and helpful. Was impressed with the customer service. My second visit wasn't all all customer service driven, and infact bordered rude. Will not be returning. Shame too because the product seemed to really be helpful. I guess this is why online shopping has taken over. Sad waste of time.
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October 2023 by Emma Ghasemi
The customer service, sales and shipping system is very disappointing. At ordering time It showed me will be delivered on 3 days after order but after long waiting time it has not still shipped yet. ?
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April 2023 by Mohammad Imran Khan
Starting experience was really well. Once manager had to return something bcz i needed to buy something to make up for the deal, she had passive attitude. She kept asking me repeatedly if i wanna buy something else, and i made a joke that i should buy the whole store, she said that would be super expensive like am i child to you???? Other employee, she was dont know her name and MANAGER could not do 10% discount due to some reason and was pasive aggressive about it. If you dont like your job, you may leave
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January 2023 by Megan O
Extremely poor customer service - I cannot express how much you should avoid this location, I wish I could give 0 stars. Consider buying your products from Sephora for better service (Sephora is the same price or better with their VIB sales).
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June 2022 by Durani Popal
Visited the store as regarding some issues and the products that was suggested really helped a lot. I am extremely pleased with the customer service and knowledgeable staff.Happy :)
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June 2022 by Ramzia Popal
Love this location! I always experience great customer service and the staff are extremely helpful and knowledgeable about the products. They have recommended products perfect for my skin type and I have seen great results. Will definitely continue shopping here.
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June 2022 by Fazil Momand
I went here looking for a new moisturizer. The service I got was impeccable. The sales lady was very knowledgeable and not pushy at all. I ended up getting the ultra facial moisturizer and I’m obsessed!
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June 2022 by Nikki Gh
Customer service is amzaing & very knowledgeable!! Been a customer for 4 years and my skin feels beautiful.
