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January 2024 by Sophie Xiao
I bought a Christmas gift for my daughter at Michael North Service Store, but when she opened it under the Christmas tree, she discovered that one of the most important accessories was missing. This was hands down the worst experience I've had in Canada.When I went to return it, the customer service was terrible, including the manager Aaron, who was so cold and expressionless throughout.At first they said they couldn't refund without a receipt, but later they said they could refund less money. In other words, if you buy it for 50% of the original price, you can only get a 33% refund.When I found emails and credit card swipe records proving that I had indeed purchased from Michael, they still didn’t refund.
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December 2023 by L. L.
I bought frames on sale in November, they only gave me 4 days to pick them up. I was away and busy for work, and called 2 weeks later to ask if they were still there and they said the order was cancelled (no notification of cancellation by the way) and they would not honour the same price as previous.
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December 2023 by A Nay
Staff was welcoming and very helpful - store was clean and well organized - only suggestion for improvement would be having more stock in hand, as we went in to buy candles for a memorial gift for friends (needed 5x but only had 3x in stock) now staff was very helpful in looking into other Michaels stores near by who would have the candles we need, but it would have been nice to get them all at once rather than visit multiple stores
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December 2023 by Daniella Lopez
Huge store with lots of selection. Very well organized. Have self serve check out kiosks to make things faster. There is a store clerk on standby if you need help.
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November 2023 by Tamara B
I have never received such poor customer service. I went to this location on the morning of Black Friday to inquire about framing a picture. I waited for someone to help me, and when Daesha (the attendant) came out, she was immediately abrasive, condescending and rude. Because of her off-putting approach, I did not want to proceed with services. I would rather spend my money where I am treated appropriately. I will not return to this location and suggest that you be aware of the horrible service here.
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November 2023 by N M
We came here with an awkward (6ftx2.5ft in two parts) print that needed to be framed. Daesha shared her experience and provided excellent guidance to ensure that we got exactly that we were envisioning. Thank you!
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September 2023 by Jessica Lynn
The cashiers are really kind and helpful! Prices are high but any time I need something there is a 40% off coupon in my email or the flyer I can use. If you're only buying one thing, you can get a good deal with this coupon!
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September 2023 by Robert Taylor
I enjoy going here. But I am encouraged because my wife really enjoys going to this store. I find all the staff present and helpful. I am not a big store ,go person.But I give this the thumbs up. !
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July 2023 by kelly brown
I really like their product quality, and love their services as well.
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July 2023 by Veronica Bosco
Easily the worst customer experience I have ever experienced at a retail store. I was in the other day trying to find a product and could not find an employee on the store floor to ask for help. I found two older male employees chatting near the photo/frame area. I waited and waved, the one gentleman noticed me and told his co worker to help us, the other gentleman looked over at me and said “you can wait a minute” and continued talking to his co worker. I was brushed off like it was nothing.This was extremely rude. I was left with a sour taste in my mouth as I did not feel valued as a customer. I walked out of the store and purchased my product elsewhere.
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June 2023 by Shaheryar Mian
Very poorly manned framing section. There was only one person working there on a Saturday and while helping another customer the framer, Turner, didn't even bother acknowledging that I had been waiting nearly 10 minutes staring at a wall. Just have the decency to greet your customers and give people an ETA mate! people have obligations outside of a Michael's store!
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June 2023 by phraseography
Nice craft store. Can be overpriced, always check the website or use the app for a coupon. Look for seasonal sales there can be great deals. You can order ahead for pick up
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April 2023 by Emma Sun
Great store for all things artsy and crafty! There are crafts Ive discovered here that I wouldn’t know about otherwise. They have things to draw with, things to draw in… you get the idea. I usually come here all the time to buy string. They have a wonderful selection and great variety!
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April 2023 by Tavleena Marwah Kataria
Very organized and clean store. Get all your crafts needs fulfilled here and food choice for home decor fake plants.
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March 2023 by Shashank Dixit
Delight for all the arts and crafts admirer/ pursuants that has a lot to offer across Artificial Jewelry, Kids activities, Apparel crafts, Craft Paint, Home Decor, Seasonal Decor, Fine Art supplies, Yarn, Frames , Custom Floral. They have a Purolator kiosk inside if you are looking for one :).Plenty of parking spots available at the premise.Do stop by if you are in and around the Dundas Junction or Appleby line for your home decor or arts/ crafts needs or want to grab a quick bite.There is an eatery that serves Kathi Roll and shakes which are worth a try which is just next to the store!!!
