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September 2023 by Samina Vardag
Poor service. Called to set an appointment to discuss the options for my mortgage with them, 2 voicemails and several phone attempts later, I still haven't managed to speak to anyone. No one even calls you back. Can't wait for my mortgage to be up for renewal so I can switch lenders.
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September 2023 by Salbie Ohanees
? I had to wait 30 min because they have tellers that don't know how to do things.When my turn came the girl didn't know what to do and luckily advisor came from inside when I asked him to finish my job.I don't know how this bank is lasting with so many useless people working inside.
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August 2023 by kyle penberthy
If I could give negative stars I would. I will try to limit this as best I can.The staff at this location are all over the place, no one can give you a correct answer, ended up having to go back in 3 times.I called 6 times ( in the middle of the day) over 4 days with 3 voicemails left, and no one called me back. No one answered the phone until finally at 11:30 Thursday morning.The manager was extremely rude with my husband.I had to call to ask if my drafted cheque was ready for pick up when they said they would call me.When the phone was finally answered and I got my answer he ends the call with saying "k" and then just hangs up.There's no way I would ever deal with National Bank again. They're not even my bank but my car loan was through them, and I mean it when I say when I get another car loan and if I find out it's through National Bank, I'm walking away and I'm finding another bank to deal with. You couldn't pay me to ever step foot in that location again.
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June 2023 by Sanam Patel
3 appointments got cancelled without any prior confirmations or emails. Waste of time!
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April 2023 by mahmood bhatti
Excellent service
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April 2023 by Mraa ISMAEL
So, I came to withdraw $35 from my checking account here at this branch, but unfortunately couldn’t, because I didn’t have an ID on me, even though I have my account number and online banking available for more info if needed and I have done it before with my signature, I understand this could happen if someone doesn’t have their ID on them but what I didn’t appreciate is the way that employee “Joylyn” were talking to me, very rude, provoking and disrespectful… I would like the head office to know about her in case if more negative reviews, and definitely taking my business away
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February 2023 by Susan
wow the guy who answered the phone was rude and unprofessional and extremely sarcastic right from hello. Will NEVER use this bank if that's how they talk to people.
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February 2023 by Susan Currie
wow the guy who answered the phone was rude and unprofessional and extremely sarcastic right from hello. Will NEVER use this bank if that's how they talk to people.
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February 2023 by Susan Smith
wow the guy who answered the phone was rude and unprofessional and extremely sarcastic right from hello. Will NEVER use this bank if that's how they talk to people.
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November 2022 by Kashmir Ghag
When we opened our accounts the one Senior Customer Service Rep Named Harshdeep helped us out ALOT, and he had answered all the question we asked. and we left VERY Happy & Cant wait to come back in the near future.
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September 2022 by Emeka Okenwa
It was okay
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September 2022 by Howard Parami
Very helpful staff and so accommodating to all their customers.. Great Service
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August 2022 by STUART SIDNEY CABANA
The people there are very accomudating. Very friendly especially the lady name Joylyn Marie
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June 2022 by UFC WWE SPORTS BOXING MOVIES TV
Great service.No problems at all
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April 2022 by Brooke Smiley
The tellers are the worst. I came in early February asking to double up on my car payments to pay off early and have the amount come out every Tuesday. I also made a lump sum payment. The lump sum payment went through no problem but they changed my payment to be $200 less per week when that’s NOT AT ALL what I asked for. I was very clear, they didn’t even print off confirmation to be sure we were on the same page. So now I’ve paid off significantly less than what I was budgeting for. Never using them ever again!!!
