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October 2023 by J&J
Gord is knowlegeable and passionate about garage doors/systems and we couldnt be more grateful. He educated us, did an onsite visit to offer his perspective and advice which helped us make an informed decision with which we felt thoroughly comfortable and excited about. The entire team we dealt with from onsite installers to team members who answered a call-in were so helpful, professional and expedient. We are thrilled with our new door and system! Such a pleasure to deal with and great experience! We wouldnt hesitate to recommend them to our family, friends and neighbours. Many thanks to Gord and his team.
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October 2023 by J&J
Gord is knowlegeable and passionate about garage doors/systems and we couldnt be more grateful. He educated us, did an onsite visit to offer his perspective and advice which helped us make an informed decision with which we felt thoroughly comfortable and excited about. The entire team we dealt with from onsite installers to team members who answered a call-in were so helpful, professional and expedient. We are thrilled with our new door and system! Such a pleasure to deal with and great experience! We wouldnt hesitate to recommend them to our family, friends and neighbours. Many thanks to Gord and his team.
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September 2023 by Rabeet Khan
We have a commercial warehouse with a 14ft Garage door. The door had become stuck and was workable only with a manual pulley. We were fortunate to meet Gordon and his team who were fully transparent and communicative throughout the process. We received absurd quotes from others and Gordon informed us of realistic market prices. Our repair work only cost us $175 in a general service and took them no more than 15 minutes. The technicians, Jason and his peer, were experts at their work as they were able to diagnose, explain, and fix all our issues at once. They did not push on upselling and instead advised on what improvements we could do and if they would be worth it. Highly recommend them if you're looking for solid and safe hands for you garage work!
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September 2023 by nitin tulsani
Great guys to work with. I called up to solve a small issue as my garage door was not closing. It was fixed pretty quickly. Would recommend 100%
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September 2023 by BeWell Health Clinic
Overhead door has a fantastic staff and amazing customer service, Steve and Tarrah have been so informative and helpful! Very happy with our new garage doors!
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August 2023 by Linda
Two servicemen came within hours and replaced the springs on a large wooden double door for $500 including tax and labour. Before they came, the office gave us an estimate based on our description of the problem and gave us good advice. We were feeling bad about treatment from another company that had quoted $1100 + tax and tried to upsell an elderly man for more work. We feel comfortable recommending this company.
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August 2023 by Vineet Bhandari
Every time I have used overhead doors based out of Burlington they have been fantastic. They are always returning my calls they’re punctual they are detailed and organized. They are honest I would highly highly recommend her if there’s any issues to do with Garage doors. Their front desk administrator. Kerri goes beyond expectations. Just a fantastic company.
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July 2023 by Franco Petrone
The installation and product works fine, no complaints there.However, the one of the service men that came was initially rude and almost felt like it was a hassle for them coming in. I opened the garage and one of them said "well it works, why are we here?" When they knew that I wanted it replaced because of noise not because it was broken.They didn't lubricate anything and didn't go out of their way to reduce some of the squealing noise, something I would have thought would be part of the service or at least something I could've paid for extra but no offer was made.They were also super defensive when I asked questions always saying "it's illegal, I can't do that, but you do what you want I don't care". A simple explanation as to why it wasn't allowed would've sufficed.The front desk staff is great so no complaints there.This could've been a great service call/review but unfortunately the employees on the field made the experience pretty bad with their attitude.
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May 2023 by Tim Dickins
It was Friday afternoon and I pulled into my garage. I shut my garage door and heard a bang - a tension spring had broke. Now I had both my cars in the garage and was unable open the door. Not good. I called Overhead Doors and they were able to send a truck out within the hour. They opened the door allowing me to get my cars out. They then came back on Monday and replaced the springs. I couldn't be happier with this company. They arrived when they said they would, did the repair quickly and at a fair price. When it comes to my garage door they are the only company I call.
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April 2023 by Peter van der Meulen
The two gentlemen who came to repair my doors were very professional and thorough. They worked safely, lubricated everything, made adjustments. I would recommend Tim and Q.
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January 2023 by John Murray
The lady at the front desk was friendley and eager to get you the right part . Congrats to her exceptional custòmer service
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October 2022 by John Hall
Had a slight problem with my garage door from Overhead. The warranty had expired, but after talking to the owner he came over within 1/2 an hour of my phone call. Fix the problem at no charge. Amazing service. I would highly recommend Overhead Door. - John Hall
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September 2022 by Scott Warriner
Fantastic company to deal with - excellent customer service, great products, a real pleasure to deal with! John, Kerri and the team went above and beyond and exceeded expectations. A really great experience dealing with this company.
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December 2021 by Elisabeth M
I'm so impressed with the customer service received at Overhead doors!! John came out, measured and did a site inspection before doors were ordered, so we all knew exactly what we were dealing with ahead of time. The doors are beautiful and very high quality. Installation went well and the install team was very friendly and helpful. When I had a question about programming my key pad, the tech guys arrived on time and helped me out. The team at Overhead doors are the nicest every! My house is a new build, and Overhead doors is the only company that didn't frustrated me or make me cry during my build process lol. I definitely recommend them to anyone!
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September 2021 by S D
Our garage door motor, displayed smoke and the unit gave out. Overhead Door label was on the machine so they were the ones I called (previous owner left it) I spoke to a gentleman at the office explaining our situation. After a few minutes he came back on the line saying someone would be there between 1-4 that day. What a relief. He explained that probably it was the motor after 15 years. I then received a call from the service telling me they could be there in 15 minutes. They, Dylan and Caleb, arrived before 1:00, assessed the situation and even took it apart to confirm what had happened. They quoted a price, including installation... with no pressure. We jumped at the offer to install. Dylan and Caleb were so efficient and friendly and accommodating. They even programmed our cars in seconds. They were finished in about a half hour then explained warranty, which is excellent and were on their way. Terrific experience with skilled workers. Thank you Overhead Door and particularly Dylan and Caleb.Highly recommend this company.
