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December 2023 by Manali Kulkarni
IF YOU ARE BROWN, EXPECT RACISM FROM THE STAFF.I was looking Denessa Myricks products, and after going around the entire store twice, I walked up to a staff member and said "Hi". She yelled at me for bothering her when she was with a client. The experience was humiliating and the 'client' was shocked at the outburst and gave me a sympathetic look. Since this is the closest Saphora location for me, I asked around the brown community in the area. Atleast four women had an uncomfortable encounter with a rude/racist staff. Read other reviews, and you will see racism mentioned. In short, non-whites are not welcomed in this store and should instead order online.
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November 2023 by Paeton
Super expensive. Not my thing per say. Most seem to love it, always packed with shoppers. Lots of associates to assist.
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November 2023 by Melina Siamalekas
So I'm not a person that knows a lot about makeup. When we got in there I asked an associate to help, and they did but then said to start swatching the colours. I had no idea what that meant so then I just left.Overall, in the beginning a good experience but in the end could of been better.
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November 2023 by Chris Maddison
Only 2 cashiers? How forward thinking is that. You are not thinking realistically and are making your customers wait too long for product that is not worth a wait like that!!
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November 2023 by Hamed Esmaeeli (Life Learning Hub)
Good experience of shopping cosmetics. With delightful staff. Just too much smell of fragrance spreaded everyapot of the store and need to improve its ventilation.
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October 2023 by Linda Ramdhar
I love this location. The staff are always walking around and checking in on you. I usually have to hunt for someone to help me at other locations, but it's not the case here. I also find the staff super knowledgeable and honest- they never force you to buy things and tell you how they really feel about it. This is my go to location
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October 2023 by Madi Morrison
If I could give this Sephora a 0 stars I would. I swear everytime I go there or try to order for a BOPUIS order everything says in stock on the app/online and when you go in store NOTHING is in stock and online they just cancel your order saying they don’t have it, when it clearly says online / on the app they have it in stock. This only ever happens for me at this Sephora and it’s very frustrating. Not to mention when you ask an employee in the store they just say oh we don’t have it, you have to ask them to be helpful and double check. I would 100% say to avoid this Sephora and go to the Hamilton or Oakville location.
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September 2023 by Amruta Jamgade
Love shopping at Sephora.. They are all the major makeup brands clubbed under one roof. One stop shop for cosmetic products and perfumes..Their staff is helpful and ready to answer any question.
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September 2023 by Dulce Maria Wale
The products are of great quality and large variety. The people working there are very kind, always helpful and professional
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August 2023 by Michelle L.
I came here to collect my birthday gift! The store was really busy on a Saturday afternoon. It's pretty cramped in there so there was some strategic weaving needed to get to the line. On my way there I did notice that there were a lot of staff on hand so if you need recommendations, it seems like they're well staffed and equipped to answer your questions. I was trying really hard not to spend any more money here but alas, all the cute and tiny samplers in the checkout line wore me down. I wound up picking up a set of press on nails from Glamnetic. I have tried the stick on ones that you can file away to fit your nail shape but these ones are kind of like acrylic ones that hold shape. The box says it comes with 30 nails so fingers crossed, I'll be able to find ones that fit me. Excited to try these out! They had a few birthday gift choices that were displayed in a case at checkout. The cashier let me know they were out of stock of one of them. There was a perfume set, a hair set from Ouai, and a skin care set from Glow Recipe. I chose the latter which came with a pore toner and what I think is a serum - I can't really tell lol. They were also out of small bags that day so I had to carry out my purchase but I did have my receipt emailed to me so no biggie.
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August 2023 by Theodora Deering
This is such a nice store! I was looking at sol de janeira and they has everything! Literally love it here! Really helpful staff and they gave me loads of samples! 10/10 would go again!
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July 2023 by Nicole St. Jean
Went in to have my makeup done and the woman was very nice and explained everything she was doing and helped me decide on the look I wanted. Definitely will use their service again.
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July 2023 by Jenny Z
Worst customer service, worst Sephora location!! Will avoid this location, I have been Sephora Rouge customer for many years and I purchased tons of products. Recently, I had issue with the product quality first time I try to use and I came to this location to exchange it, but they refused to exchange it even I explained I always believe their exchange policy and never easily return product without reasonable reason. I just asked for exchange with the product I can use but they still refused it’s over 60 days I know it’s over 60 days but how can I know the quality issue without using the product, and also their attitude is very rude!!! Now this product needs to go to garbage bin due to quality issue that I will not able to use it. Plus, I forgot to mentioned they were very racist as well!
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May 2023 by lashayann s
As most people know, Sephora can be very overwhelming especially when it comes to shopping during their annual sales. That being said, I would like to take the time to thank Anthony for such an enjoyable shopping experience! Not only did he offer his personal faves, but he helped me in finding specific product… no matter how many questions I asked. Thank you for being patient with me, and always checking in to make sure I was ok with the product I was looking for! You are very appreciated!
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May 2023 by Samantha
I frequently have visited this Sephora and have been helped countless times by a gentleman I believe is named Bruno (my apologies if I got it wrong). I just want to say that the staff here is fabulous and have always been exceptionally helpful especially Bruno. I just want to say that the amazing customer service and patience for all my questions is sincerely appreciated ?