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September 2023 by A Dragusha
Giving one star as it does not have less! Very unreliable, you have to wait for 3days for your prescriptions to be prepared, most of the time they dont have the drugs so you have to go back, ongoing issues how they submit insurances claims, charging preparation fee for Iron supplements! Definitely not going back again!!!
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September 2023 by Tony M
Service at this store has gone to the lowest level last few months. And I see now this pathetic service has spread to the Pharmacy also. The previous pharmacist used to be so wonderful person. It is very sad the current lady pharmacist wearing a scarf is the worst I have ever met in my life. She seems to have staffed the whole place with folks from her culture. I'm never visiting this place again and I would tell others also to go elsewhere. I dropped a prescription, today at 11 am. It is a nasal spray already pre-packaged by the manufacturer all the pharmacist has to do is pickup and give me. The little kid (assistant lady) who processed by prescription said it would take 30 minutes. In other stores, I have walked in and purchased and walked out immediately. I told them I would come in 1.5 hours, I went to work and came back 2 hours later and I ask they tell me the prescription was still not processed, another assistant kid wanted 10 minutes to get my medicine, and got a phone call on his mobile and started yapping in a cuddly tone possibly to his wife or fiancé. I waved to the middle-aged pharmacist lady who ignored me and kept on talking on the phone, It sounded like she was buying or selling a property is talking to the bank, not sure how that is connected to the pharmacy. I waited 20 minutes and went to the front and asked for the manager, who is supposedly Clinton but had went home for lunch and hadn't returned for the last 2-3 hours now, great place. The assistant manager "Nito' tells me that the Pharmacist is more senior than him and he can't discipline her also she is connected to some rough men who might abuse or attack him later, I'm like I'm happy to call the police but he says sorry and runs and hides inside a door. This is pathetic folks. Not the way to run a professional organization. If the Shoppers Corporate cares it will throw these people out and staff with some better or at-least professional ones here on. But I see all they do is a bot typing in the phone number in the replies. Why does the Canadian Government allow shoppers to even exist?
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August 2023 by Michelle L.
If you're looking for the post office in this plaza, it's actually not in the Shoppers! It's in the Hasty Market. In terms of everything else, this Shoppers has you. Their pharmacy staff is really attentive and friendly. It was my first time filling a prescription here so they had to take my insurance. They were pretty quick with it and had no qualms that I only had a digital card. They let me know that my prescription would be ready in about 20 minutes.This was perfect for me as I was able to run to Metro in the same plaza to do some grocery shopping before I came back. My prescription was ready as promised!
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July 2023 by Jeffrey Wang
Never come here for passport photo. They force you buy a USB stick if you want a digital copy. That’s $40, if you want both digital and paper print, that’s $60. What a robbery!
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June 2023 by Alan Garcia
Today was a great experience, never got the name of cashier lady but thank you for all your help on the phone, and in store. She was very helpful as I was looking for baby foruma for my newborn, she went above and beyond work, saved me from driving all over halton, and now my baby boy is happy. Best shoppers drug mart in the region, will forever remember her face, all the best!
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May 2023 by A. Coulson
Every single time I have to talk to someone here, it's problem after problem. I miss the old pharmacist owner. This new owner is incompetence personified. Statistically, it's impossible to get this much stuff wrong by accident. 100% waste of time. Do NOT recommend this pharmacy. Save your time, go litterally anywhere else.
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May 2023 by mel t
Melanie at the pharmacy is very friendly and very good in customer service. i come to pick up my prescription every sat and i always see her smiling and very approachable.
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May 2023 by Mathew Van Camp
Post Office at this location is severely understaffed. Hire more people so your staff members can take breaks and have someone cover. Multiple times I’ve shown up to pick up package or drop off and Post Office staff is always on a 45 minute lunch.
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January 2023 by Andrea DiMarco
I knew better than to shop here based on past experience, but I went this morning out of convenience. This was a mistake. The cosmetics counter lady was lovely and helpful, but the pharmacist I asked for help, wouldn't even come from behind the counter to help me find an item. She was not helpful and borderline rude. The self checkout was a ghost town, nobody around to help when the system overcharged me for 2 different items. I didn't have time to wait for someone who was actually working, so I took the hit and overpaid. The little voice in my head said go to Rexall, and I ignored it. I will not be returning, ever.
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January 2023 by RIV E
I witnessed the pharmacy owner and the pharmacy manager deal with a tough patient. I commend the pharmacy owner for sticking up for her pharmacy manager.The patient was questioning and disrespecting the manager and she didn’t entertain it. She shut it down immediately. I think that she handled herself extremely professionally and defended her team member. She had confidence in her employee and I think that means a lot more than the actual issue.
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January 2023 by Cam Watt
Dont shop here unless you like long lines. Removed all cashiers but one and the automatic checkout system that cant process many of items in store so everyone has to line up. Dont shop here unless you like long lines. Whoever owns this store does not prioritize customers.
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December 2022 by Chimeg G
Their pharmacy is thr worst. Their website let me book covid vaccine for my 3 year old. Even sent me confirmed email. 2 days later when we go there to get the vaccine they simply saying we do not administrate vaccine under 5. When I say then why your website letting us to book appointment for my child. They say oh we can not control government. What?? I am not talking about government. I am talking about your shoppers pharmacy website! Idiot!!
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October 2022 by Ken Cameron
What can I say the pharmacy has many different employees. I've stood waiting for percription pick up while six staff do their own thing. Customer service needs to be fixed.
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May 2022 by Mohamed Mahmoud
Had a bad experience with them with my kid vaccine.Booked the appointment, but they were very bad and unprofessional in regards to time management.I advise them to cancel the appointment system and switch it to first come first serve basis. They asked my wife to wait for a group of 15 started to do PCR tests at my appointment. When I asked to proceed with my kid (after waiting more than 25 min after my appointment), they informed me that I have to wait.One pharmacist was respectful and put me through.They need to train their whole staff how to respect people’s time.Probably won’t use them again.
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February 2022 by Shannon Skinner
Our family have all our prescriptions at the pharmacy, Joelle is always so friendly and goes out of her way to help!! She has such amazing calm reflect on the whole pharmacy I stay at this location because of her. She always goes the extra mile, and takes care of everything. Her excellent customer service keeps us coming back! Even when I am just at the store I hear Joelle talking to customers she always remembers her customers. She is always friendly, super quick and personable. Couldn't imagine going to a different pharmacy after getting such personal care from Joelle.
