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January 2024 by M
I had a bad experience shopping here. They were all young girls that do not excel at customer service. They weren't short staffed. I've shopped at soft moc before. Any shoe store you go to, you have associates readily available to assist you to ask for the right sizes. They had 3 girls. 2 of them were just standing in the front, one was assisting customers.Both the girls standing in the front were rude and looked like they didn't want to be there. I waited for 15mins and then had to go up front to the desk to ask for assistance with one boot in. The girl wasn't friendly. I've been in customer service over 6 and half years and this just isn't it. After she got me the other pair, I collected it from the desk and went to sit to try on the other pair. Didn't work and needed a size down. She was sitting at the back chatting and had to hover over the desk to call for assistance.Another girl, was standing there with a shoe box, I asked for her help few mins after, barely any help she just gave a mean look before getting on with what I asked her. Both these girls were blonde.If you want good reviews for you store, you need to change your staff. Customer service makes a difference. Finally, I placed an order with another different associate (who was sweet and kind enough to stay with me and help me out along with 2 other customers) seems like she was the only one helping and working hard (dark haired). Upon receiving my order it was the wrong size, it was a UK 6 instead of a US 6 and now I have to go through all this again.Very very disappointed to see this.
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January 2024 by Lisa McC
I purchased a pair of Ugg boots from the Mapleview store in Burlington last winter. I’d only worn them about five times and the stitching ripped and a crack developed in the crease. I was anticipating a problem with returning them because it had been a year but the were expensive and it was obvious they had hardly been worn. The store manager Ricky was very understanding. She said it was clearly a manufacturing defect and sometimes these things happen. She offered to exchange them although they had none in stock, she would order them. Replacements arrives in two days. Great customer service. Thank you.
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January 2024 by Julianna Tucker
Excellent customer service by manager Riki. Will definitely return again as her professional was top tier!
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December 2023 by J A
Iv worked many retail jobs. So I know how customer service should be. The girls at this location are absolutely disgusting miserable humans. If you don't like working in retail or dealing with people than find a new job!!
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October 2023 by K Dunlop
It was just a Tuesday night, no special sale or anything and they had 3 great staff on. Made it wonderfully easy to get sizes and try things on. Both mom and I got just what we came for, but different sizes than we expected, so we are glad we didn't shop online this time.
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October 2023 by Linda Ramdhar
The staff here was super nice and helpful- customer service was great. I just wish they had more sizes available or some of the shoes I see online
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October 2023 by Nikita Musaddi
Very very mean staff- very rude customer service been shopping at soft moc all my life the two girls we’re so so mean we’re giving us bad attitude the whole Time terrible customer service no greeting just judgemental. They work on Wednesday at 7 PM 14 September.We were so nice we didn’t even try a lot of shoes so we don’t give them a hard time just looked around got the first one we liked She didn’t even go in the back to check for shoes or size just gave us the pair from display:( even after we bought something they gave us side eyesThey kept gossiping with either other the two girls in each others ears while we shopped wow so so badThey gossiped about us infront of us :(They just kept chatting with each other didn’t even offer to help at allI don’t expect a smile but don’t make us feel so bad about coming to your storeBurlington location is terrible
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August 2023 by Mina Bassili
The girl at the cashier (assistant manager) was very rude, she would not exchange the shoes to a smaller size although the shoes were never worn.The costumer service in this branch was very terrible.
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June 2023 by Mark Ch
Worst store ever. They sold us a pair of crocs which were worn in the store as floor model and were dirty. When we wanted to return them, they said no those can’t be returned and advised us to go to another softmoc store lol.
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June 2023 by Amy H
Softmoc at Mapleview mall in Burlington is terrible! I will never go to this store! First time ever my return of a product got rejected. The cashier and her supervisor claimed the shoes have been worn but that light dust on the bottom is clearly from the shoes being tried by customers in the store. I just bought the last pair on display. Worst ever customer service and 0 common sense. They should ever sell shoes on display which are used for customer try-on.
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June 2023 by Nicole Jacobs
Absolutely amazing location. If you come in with a positive attitude then everyone will be nice to you. All these negative reviews seem like they’re made by people who probably came in giving the poor workers a hard time.
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June 2023 by Franco R
Ripped me off due to "SYSTEM" error and won't return my daughter's money.On Sunday May 28 2023 I visited SoftMoc MapleView and purchased a backpack for my daughter. She was going to use her pre-paid VISA card. You'd figure this would be an easy transaction, paid by pre-paid visa card and the rest on Debit. Well, no it seems, according to store employees there was a 'system' issue and they couldn't confirm that in fact, the credit card had been charged after swiping it and printing a receipt that shows the authorization. I was then asked to pay for the item, that my daughter is now excited about, in the full amount, inclusive of the funds I am now out of.Was assured I was refunded on the spot, but upon confirming the logs, I do not see any pending transactions back to my account in the amount that was debited. Multiple calls and frustration and time wasting running around trying to resolve this, I am once back at square one with NO pending refund, NO money returned, and oh..a DISCOUNT coupon for my trouble.I will likely have to go the lengthy route of disputing the charge which in of itself could be a months long process, all for the sake of a SIMPLE transaction in SOFTMOC's error that they could have cleared the day of the issueAbsolutely ABYSMAL handling of this situation and will ensure it gets the visibility it deserves. SoftMoc Management, I hope proud of yourselves for erroneously taking a 10yr old's money.Please DO NOT ask me to call "customer care" to handle this matter as I've already tried that to no avail.
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February 2023 by Sue Green
The staff at this Mapleview location were very friendly, knowledgeable and helpful! Had an amazing experience and would definitely return to this location. Definitely went above and beyond to help us and make sure we got exactly what we wanted and needed!
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January 2023 by Sudheesh Dharmaraj
This place never disappoints me,worth shopping.
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January 2023 by Tara Koskinen
Popped in randomly today once I saw Blundstones had a few options on sale. Ricky (not sure spelling) was fantastic. Greeted us, helped us with multiple sizes, and was incredibly friendly. I had a great experience. Thanks!
