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January 2024 by Google user
Visited this location yesterday, received fantastic service from Sarah. She took the time to go through everything I was looking to sell and she was very friendly, sweet and Patient. It’s hard to come across good service…. I have been to other locations (Hamilton \\u0026 Burlington) and they are no where near willing and friendly like the Burlington location! Thank you for being above and beyond!
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December 2023 by Samantha McCallum
Honestly I would give them ZERO starts if I could. Everyone I go there to sell (past 5 times) I LUG bins and bags in there and every single time they say their buying counter is closed. PUT A SIGN ON THE DOOR OR SOMETHING. they say please call in advance, sure I could but I shouldn’t have to. never returning here and it’s a shame because I have great brand new clothing with tags still attached. (Aritzia, designer, etc.) Platos closet never does this- I’ll be giving my business to them from now on.
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November 2023 by Ke Zhang (Coco)
If I can give ZERO star I won’t give this one star!Elder white lady at check in is racist and ignorant. First asking for an ID for me to sell. I was confused because I have sold numerous times at the Oakville location, nobody ever asked for my ID to sell. I asked why and I was never asked for an ID at the Oakville location, she was like “I don’t want to offend you but I need your ID to input the information.” OK fine, I gave her my ID. She looked at it and asked, “ which is your first name and which is the last name? I can’t tell. “ Lady, if you don’t know how to read an ID just don’t ask for it. Don’t ask this ignorant racist question because it’s a foreign name. This was the most horrible experience I have ever had with Style Encore since I have been visiting the other branch in the past 4 years. Visible minorities you need to be careful when selling at this location because they will ask for an ID and apparently they don’t know how to read it!
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November 2023 by M
brought some items in, they didn’t even go through them, they were still folded exactly how i left them, and as well there no good customer service etiquette. they don’t acknowledge you when you walk in, or while you are around the store. i have gone multiple times to shop for items and it has been the same poor experience each time
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September 2023 by Jennifer Camilleri
Worst experience I have ever encountered trying to sell clothing to a place. I arrived with a bin full of name brand clothes (lululemon, lucky brand, etc) and was told it would be a 40 min wait. No problem - I left my bin and told them I’d come back after an appointment. I get in my car and starting driving and immediately get a text stating my items were done being looked through. I thought to myself “wow that was quick!” So I went back after my apt - I told a lady I was here to pick up my items. She just told me to get in line and didn’t stare at the time that they weren’t buying anything from my bin. So I waited in line and even the guy behind the counter was looking around for the items they were buying, and finally a lady commented saying they weren’t buying anything… I was shocked! But not as shocked as when I went home and opened up my bin and everything was folded EXACTLY the way I had it. Which meant to simply opened my bin, and closed it back up without actually seeing what was in it. First and very last time ever going there. What a waste of my time.
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July 2023 by Nancy Kolenski-Whittingstall
I stopped the other day to just browse, I was met with smiles and very helpful, bustling staff. The store was busy and their racks were full with wonderful, very reasonably priced items. I always thought I was not "posh" enough to shop in this store, but upon dealing with the woman at the counter on Monday July 3 around 4pm that cashed me out (with my two great deals) -- that thought was gone.She was friendly, and when I asked about the process of the store she took the time to explain and made me feel very welcome to bring in my gently used items to see if they would fit their needs.I highly recommend this store for all your needs, coats, shoes, blouses, bathing suits, active wear, dresses, accessories, purses. Sizes ranging from 0-XXXtra Lovely
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July 2023 by h
can’t recommend this store enough. i might get weird stares, but i tell everyone i see. i have to hold myself back from visiting more than 3 times a week! the selection is endless! the clothing turnover is so frequent! i have always been insecure about my clothing but the staff here have turned my closet from an old navy clearance rack to saks fifth avenue. i even take out cash advances on my pay sometimes ? PLEASE SHOP HERE
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March 2023 by Alannah
Great experience here! They are truly selective with their clothes and that is so appreciated. You aren’t going through the racks looking at stained ripped clothes like some other places!It’s a great store and the girls are friendly and have great customer service! Will be back again!
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March 2023 by Lexie K
Though the staff are friendly, this store seems to have poor collections and the lady working around the fitting rooms kept micromanaging customers as if they would otherwise be stealing, which is very unnecessary. She was indeed very friendly though.
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February 2023 by Rita Teresa Macoretta
The service and staff is amazing! The staff takes the extra effort to assist whether on the phone, on Instagram, or in person. This store has so many unique pieces and you can see the staff is knowledgeable on brands, clothing and styles. It's worth the drive to Burlington. Highly recommend going by. Thank you for the excellent service, Style Encore Burlington!
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February 2023 by Elizabeth
I would give 0 stars if possible.Horrible, snobby employees. No smiles, no hello, to welcome you into the store.I think maybe they think they are working in a high end Gucci store.They take your items and give you almost nothing for them, only to resell them for a much higher price.I saw Walmart sweater, marked $25 used….and worn out in colour.Then, they turned away my Nike yoga pants… which I paid $79 for and wore only a few times. They didn’t offer a penny for them.But hope they sold that Walmart sweater. ?This store needs a reality check. Maybe a course on customer service.A small reminder ladies working there, without our used clothes, you wouldn’t have the job.Do better for the company you work for.
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February 2023 by lorna hammond
Love this place. Most of all I love the staffThey are always soooo friendly and welcoming.Always find great stuff here. Highly recommend. ?
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January 2023 by Amy Dormady
I had great luck with this store when I first started going a few years back. They bought lots from me and offered me fair prices.The past several times I’ve visited, they have barely accepted any of my items (even though it were items they said they were looking for) and offered me very low prices for what they did want to buy. For example, they wanted to buy a Lululemon sports bra (excellent condition, brand new retails $70) and Thread and Supply shacket, never worn (no tags, retails for $66 ) they offered me $10 for BOTH items. I by NO MEANS am expecting anywhere even close to full price….but $5 a piece is quite frankly a little insulting. Especially because I know they charge much more than that for comparable pieces.I sold both of these items via marketplace for $25 each and would recommend that you do the same. The rest of my items I will donate to charity.On a more positive note, the store is very neat, their Instagram is very professional and their staff are polite. I think this store is better for a buyer than a seller.
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October 2022 by Loriann
I took in some clothes to sell. They told me they gave 20 to 30 % of the worth item. When I came back after they went through the items, they only wanted 3 items and wanted to give me $1.00 for 6 pack of new underwear sold at store $15.00 + tax. $3.00 for a pair of Forever 21 jeans, $10.00 for new pair of suede ankle boots. The prices they charge for the clothes to resell and what they will give to buy is ridiculous and not 20 to 30%. Better off selling & buying items on Buy & Sell/Marketplace. My opinion of course and others have theirs.
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October 2022 by Daniella Lopez
They carry very nice stuff. Lots of quality selection. Prices are reasonable.
