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February 2024 by Zaid Gabriel
Great service and fair prices. I just got my tire repaired and I was happy
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December 2023 by Adriano F
THIEVES! Purchased brand new Tires and Rims in April 2023, and the Technician loaded my car with my Model X rims and tires, so I thought??????? And he then handed me the bolts for the Rims. Went home, parked and a family member unloaded the tires into the garage. Later this year, I booked an appointment with Total Tire to have my Tesla Rims and Tires reinstalled for the winter and to my SHICK, I noticed that my rims were gone, they returned tires only. Called to complain and spoke to owner Mohammed. Very rude, ignorant individual. He asked me to attend in person, as he did not want to have this discussion over the phone. I Went in person, waited patiently just to be told, that I was speaking nonsense and Mr. Mohammed asked me to leave unless I can provide a current picture of the Rims. The rims were stolen by one of their Techs! How would I have a current picture??? And even if I did have a photo, then what??? So, since I do not have a photo, I can’t prove that my Model X did not come with factory rims???? Ridiculous, can’t make this stuff up. Will need to buy new rims and sue in SCC for damages. Absolutely horrible shop! And horrible service!! There are far better and more honest tire shops in Town. Will post update , once I serve them with my Claim in Burlington Small Claims Court.
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November 2023 by Ken Brochu
Was quoted by Mike and given an appointment for the weekend. Arrived , Mike was not there but a very nice lady took my keys and said she would call me. When i went to pick up the car , the bill was exactly as quoted ! Not a penny more ! This was a first ,lol .. i am extremely satisfied up to this point.
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November 2023 by Jason Slomczewski
I’ve been dealing with total tire for many years. Mike has always taken amazing care of my cars. Highly recommend total tire!
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October 2023 by Anand Jhamnani
Shady place, pl avoid. Went to buy rims here. Initially one of the person quoted CAD 79 per rim, then Mr Mohammad came (who seemed more interested in selling used rims) and said price is CAD 99 per rim. After I requested to honor the initially quoted price, he said they’ll charge CAD 89 per rim. No apologies, no professionalism. Didn’t give them my business and never going back.
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October 2023 by James Smith
I would leave 0 stars if possible. Take your business elsewhere. The owner Mohammad will tell you one price on the phone and charge another once the work is done. I booked a tire replacement and bolt-over and was told $190 all in including the bolt over, I confirmed this price with two people. Once the job was done, I was billed $249. The owner and staff would not offer any apology for the mix up or honour the agreed upon price (it's only $60). On top of that, my vehicle is pulling now pulling to the right since the install. Save yourself the headache, spend your time and money at another business. Poor communication, poor service, poor workmanship. BONUS all four tires had different air pressure... ranging in 10 PSI difference nowhere near the recommended range. The level of incompetence is almost impressive. If you can't even inflate a tire properly, how can you be expected to do any other vehicle maintenance.
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October 2023 by Marty & Joanne Pauluik
These guys are fantastic to work and deal with. If you need tires or rims or both. They will take the time to match them up and get you a cost that most likely beat any others you have. Shout out to Mike in Burlington.
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October 2023 by Elyar S
Never going back to this place!I’ve been a customer for years!I had 2 Appointments set up one for my Tesla and the second for my Mercedes to change my on rim all season tires to on rim winter tires. They charged me $65 for Tesla and the next day when I brought my Mercedes they charged me $95. I was advised that the reason why the price went up to $95 was simply because I had a German car!It’s ridiculous ! This place is a joke!I went to other mechanics and told them what happened, they were laughing at them!
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October 2023 by Doug Christie
Fast service at a reasonable price. Good place for tires. I will be returning when these tires need replaced.
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October 2023 by K K
I must express my disappointment with Total Tire Inc. My previous experiences with their sister company, Used Tire Inc., had always been positive, as the staff there are friendly and knowledgeable. However, my recent visit to Total Tire Inc. left me baffled.I went to Total Tire Inc. to address a vibration issue on the highway, suspecting it might be a balancing problem. Despite previous unsuccessful attempts at balancing my wheels, the staff at Used Tire Inc. suggested that I visit Total Tire Inc. for a Road-Force balance, known to be effective for low profile tires. I called Total Tire Inc. for a quote, and they initially quoted me $40 for the service. Eager to resolve the issue, I agreed and headed there immediately.Upon arrival, the owner, rather shockingly, refused to honor the $40 quote when he saw my BMW. I couldn't help but remember a similar incident a few months prior when I brought in another BMW for tire service. At that time, I was initially quoted $60 over the phone, but the price mysteriously increased to $95 upon arrival. I gave them the benefit of the doubt back then and paid the higher price, believing it to be a genuine mistake. However, the situation this time around was completely unacceptable.I firmly stood my ground, insisting that they honor the original $40 quote, even if it was a mistake on their part. To my disbelief, the owner, Mohammad (I think that’s his name, he’s the short old Pakistani guy), began using offensive language and refused to provide the service at the agreed-upon rate. He held a grudge against me for not yielding to his unjust demand, and this encounter left me deeply disheartened.It's upsetting because the employees at Total Tire Inc. are friendly and knowledgeable, just like their counterparts at Used Tire Inc. However, I can't overlook the unprofessional behavior of the owner, who cussed me out over a "mistake" made by one of his employees. This incident has marred what could have been a positive experience with their business.In addition to this experience, it's worth mentioning that the owner was unaware of my background as a mechanic. Despite this, he attempted to deceive me by providing false information about how the Road-Force balance machine worked. This added layer of dishonesty and further compounded the negative impression I had of the establishment.
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June 2023 by Linda Park
Thank you for the professional service and attention to detail in helping me find the perfect match for my girl. In and out in 45 minutes. Thanks Mike and all the staff at Total Tire for a great experience. Highly recommend!
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June 2023 by Aaron Calhau
Went here for a routine tire installation. After installation one of my tires was dangerously over inflated and one of them was underinflated, I had to fix this myself. Also, tire balancing was way off I had to bring it back a second time and they still didn't balance it correctly. Instead the mechanic told me my two front rims are badly bent. I left and went to get a second opinion and a different mechanic said there's only a very slight bend in one of the rims and isn't an issue. Don't go here, they aren't trustworthy and don't provide good work...not to mention they lied and tried to get more money out of me with the rims.
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June 2023 by Darran Poole
Great place for auto service. Mike takes great care of his customers and has been my go-to tire and wheels guy. Highly recommended.
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May 2023 by James Cameron
I was referred by UTI Tires (my usual guy). I asked for Mike. He helped picked some great tires for my rims I had brought in. Called me when they were ready. Easy-peasy. Awesome service. ??
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May 2023 by mr Sahota
I been going for years, looks like they change management. No care for customer service. If your going to have one office for all services have a dedicated person at the front desk.
