-
December 2023 by Elizabeth Hmiel
Had a wonderful experience with your employee Shaun. He took care of my issue in a timely, professional manner. It was a pleasure to deal with him.
-
November 2023 by L. L.
Really unhappy with this store - we came for a Lego event with the kids and they had cancelled the morning time slot. Our kids still nap so the other time slots offered were not going to work. The manager did not offer anything in return. We had rushed our three kids to the store on time and it was very disappointing.I also asked for help from associates while I was there. Seemed like the average age of the CSRs was 15. They were really not very helpful.I wouldn't recommend coming here again, the prices are high and the quality of the service has really declined.
-
November 2023 by Tiffanie A
I walked in needing to buy three gifts for three children and no idea where to start. One of the associates noticed me a bit frazzled and looking here and there when they approached me to see if they could help. I wish I knew the associate's name. They literally took me from section to section pointing out all the new and really cool products. We chose jewelry making kits and Bitzees for the girls and star wars lego vehicles for the boys. It was helpful to have someone assist and point out what's "in" right now and what's not. Thank you so much. All kids are happy!
-
November 2023 by James Beadle
To Heather the store manager. I'm all for holding products for customers when they are a products are very common. Like common funkos or exclusive ones u get multiple. But a Chase is one in six so a chase funko shouldnt be allowed to be put on hold. Because it's clearly going to someone who wants to make profit on it. The items should hit the sales floor before being put on hold not straight out the box in the stockroom.
-
November 2023 by Su Song
Large selection of great items for babies and kids.
-
October 2023 by Ci Ci
Horrible website design - I tried to sign up for rewards and there was no information on my rewards #. Not in my account info, not in email, etc. Then couldn't delete something from my basket and had to start again. Secondly, tried to purchase something from a registry and no matter how much I spent, I had to pay for shipping even though it "advertises" free shipping over $49. On top of that, they have so little things in stock, so I can't even buy anything online and ship to house. So I purchased elsewhere, and then called them and asked to mark as purchased on registry and they said they can't. So now there is a chance the product can be purchased twice.Third, I bought something for in store pick up. They cancelled my order because they "couldn't find it". I called the store and they suddenly found a box of them. If I go to pick it up, I would have to pay again, even though my cc was charged already and would have to wait for the refund from the cancelled order. Like this is ridiculous business management and customer service, especially in 2023. Do BETTER!
-
September 2023 by Kaitlyn McMillan
I had such an amazing experience at the store! I bought dolls for my two nephews and I was wondering what the best ones were. The cashier Hayley gave me and amazing recommendation and they love their dollies! That beautiful young lady deserves a raise! 10/10 will be coming back!!
-
September 2023 by Ayah Mostafa
I recently visited Toys-R-Us Babies to purchase a gift for my friend's baby registry list. I decided to go with Fisher Price Baby Booster. The sales lady told me it was out of stock a long time ago, and it's strange how it is still on the registry list available. I kept browsing the list; I found the baby thermometer on the list for 54.99. I pointed to her, and then the sales assistant directed me to the floor item that we both spotted as the same company item, but a different package was priced at a sale red and white tag for $24.99 ( the only 2nd raw discounted item)! I asked the store assistant if the thermo would be the same as the online listed! She replied yes. But I don't know why the discounted price is not updated!!!!! After she scanned it and confirmed they carried the same code. I replied clearly if I bought that, it would update the list as purchased on the registry list even with the discount? she replied yes, it would be the same. But I must buy it at the Toys-R-Us cashier.However, when I reached the cashier, the price was shown as $54.99 instead of $24.99. I approached the sales lady and asked her to confirm the price. She told me that the price was the same, and it was not discounted. I went back to the assistant and the floor I found that there was no more discount tag !!!. The assistant said that someone had removed the title, and she was sorry about the confusion. She also informed me that the price was already on the website and could not be changed.I returned the item and talked to the manager about the situation. When the sales lady denied the whole situation, I replied excuse me, I will not argue. It was a very obvious red and white sale tag with a bold print for 24.99! The only label on the right side! And I confirmed with her the discount price and was surprised at the cashier that she was not under the price! He apologized for the inconvenience but told me that they could not honour the price that I saw. I returned the item because that act pissed me off. She could've said yes if the price was unmatched! Overall, I never experienced or heard of such a thing! So, my experience at Toys-R-Us Babies for the registry list ( floor discounts and online price) was unpleasant. I was not expecting such an act from the sales assistant at a big store as babies are us!!!!!!
-
September 2023 by jignesh goyani
Lindsay, Cashier was very rude. Talking rude to the customer not only me but the one ahead of me. Would not return to this location at all.
-
August 2023 by Wael Coutry
They have good collection
-
July 2023 by Probability
If I could give a 0 I would me and friends just got kicked out. We were very respectful and peaceful. They assumed we were not going to buy anything even though I wanted to get a toy doll for my niece’s birthday. This is unacceptable behaviour. Plus it was nice reviewing our memory’s how ever this is unacceptable.Reply to store owner: we did not have skateboards, we were talking to the lovely employee at the wonderlab that day we did not touch anything inside the wonder lab we were respectful and responsible with the products. The fact that you are deliberately lying and deem your customer service reasonable is a joke. All we were trying to do was revisit our childhood mementoes and get something for my niece.
-
July 2023 by Julia Fee
Phenomenal service at The Wonderlab today! Julia made us feel so welcome, and made our son who is neurodivergent have the most amazing time. So happy to have this special place! Thank you to both staff members who made our day so awesome. Will be back for sure!
-
May 2023 by Sylvia Alberski
Popped into this location today, when I went to check out, there was only one cash open, which is fine as it wasn't busy but when we approached the register the cashier Sarah said she had to wait for a customer to return. So we waited while the customer continued to shop while not being served by the cashier. Wasted 10 minutes waiting for this customer to come back before we were finally helped. Poor customer service, will not be returning to this location anytime soon.
-
February 2023 by Nasim
Huge store. Great variety in inventory. The baby R us attached to it is very convenient. The only issue is that it’s hard to find any staff if you have questions. or need help with anything.
-
January 2023 by Radafel sewhere
I have returned a few items to this location, that were unwanted gifts from extended family members for our kids. We carried a balance on a toys r us store card, however when we went to use the store credit I found the balance had been reduced and in some cases disappeared completely. This wasn't a one time occurrence. When I asked the staff to look into it, they told me they were unable to check which purchases were made on the store card and could not give me a balance history on the card. I am the only one who uses the store card so I believe that the only explanation is toys r us has been deleting our credit. Be cautious of return amounts stored on toys r us store cards because after a while the stored amounts are deleted without notice. Toys r us my also be charging a storage fee for maintaining the stored funds on their cards for returned items. Quite disappointing!