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December 2023 by Rachel Dillon
Nice staff
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November 2023 by neha desai
I bought shoes from here that were 200$ and the heel broke in less than a month. I bought it back to them and they said they will repair it. I kept asking them if the repair was done and they said they will call me back once done. 4 months down and now they say they don’t have my sandals anymore and if they find they will call me. I would never recommend anyone get their shoes here, cannot trust this place.
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October 2023 by Raymond Lam
I would give less than 1 star if I could.The way this store manager treats certain customers verges on discrimination. As this is the only issue I can think of how we were treated. Why he still a store manager is beyond me. Read previous reviews, we should have.They fit and sold my daughter a pair of boots. Told her the half size is what she needed. Failed to tell her not to wear them outside if a return was needed.Refused the return based on that. Blundstone website states 1/2 sizes are wider, not longer. When she called, he repeatedly said you're wrong, you're wrong and hung up on her. Blundstone website states 1/2 size is wider, not longer. Refuses to accept responsibility. Corporate will not respond to emails or phone calls. Being a Canadian company with local stores, that I felt we should support, they are failing miserably. I am happy to update this review if they respond. But you can see they don't even respond to Google Reviews. Cheers.
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September 2023 by Myrna Eddison
While Paul is exceptional, I have found other staff unpleasantly superior and rude in attitude and behaviour. I will no longer enter the store unless I see Paul. His presence seems to change the dynamics in the store.
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May 2023 by Rebecca Pollard
loved the customer service at this location, I was serviced by Paul and he knew everything there is to know about shoes. He was very patient and helped me find the right shoe for my foot. I have wide feet, it's hard to find a good sandal for them and I left the store with 2 very comfortable pairs of sandals. Thank you Paul.
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April 2023 by Saroo L
Paul the store manager is very knowledgeable about orthodontics and proper footwear! He is more than just a shoe sales man. He really cares! Great shopping experience!
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April 2023 by Sue Giles
Yes, I concur with several other reviewers who had bad experiences with very rude staff, and not being allowed to return shoes bought from their online store. Ashley Shoes was the same. They need a course on customer relations.
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March 2023 by Stephanie Spicer
The staff was so helpful and I was able to find some shoes I thought were cute that don't hurt my feet. Thanks!
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January 2023 by S Hamilton
Manager at Mapleview mall is rude.I tried to do my Christmas shopping earlier this year. Bought my mom a pair of shoes for Christmas. They didn’t fit and she didn’t like them so I took them back Jan 2,2023. Only to be told no refund after 14 days. So now I have to buy a pair of shoes that cost the exact amount. I can’t buy something that she likes for less and get the shoes and money NO I have to spend the exact $209.00but they are hoping I’ll spend over that so I have to pay more. You are a Canadian company and you would think being in a mall FULL of shoes stores you would want happy customers. My mom is 87 and getting her out is difficult. I traveled over an hour to go to YOUR store and this is how you treat people. Your no returns after 14 days during Christmas season is ridiculous. But you know that and you just found a way around it to keep peoples money once they pay you. I will NEVER shop with you again. There are too many stores that have great customer service. I don’t need to spend my hard earned money on a a company with no compassion and policies that have the “gotcha” mentality.
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January 2023 by Kristen Hutchison
$10 premium compared to offucu online site and a smaller independent store... wish I had known
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December 2022 by Cathy Lachance
Got my son a pair of shoesLittle pricey but worth itBetter for his feet
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December 2022 by Richard E Moore
Excellent choices of footwear. Knowledgeable, helpful staff!
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October 2022 by Blue Jay
They need to offer more variety of wide man or woman shoes, stop going there because i can't find a comfortable pair of shoes.
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September 2022 by Sara McCowell
Nice variety, but rude staff. The woman who helped us today was very short with us and treated us like we were a bother to her.
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September 2022 by Tim Apostolopoulos
Older English woman. Poor customer service. I won't shop here again.
