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February 2024 by Patrick Fisk
I was looking for some new sport and walking shoes in the London area and was unable to find any which made me happy. I have a difficult shoe size which is generally available in white or black sport shoes or fastened with velcro strips.I wondered if this store in Cambridge would have any suitable footwear for me.YES, they did. This is a family business and one of the few which carries a wide variety of styles, all competitively priced and in a wide size and width range. The time is taken to ensure a proper fit and pleasing style.I was there for at least an hour and a half on an early Sunday afternoon. They have a wall of high quality clearance footwear of at VERY GOOD prices. They had a variety of top quality sandals and purchased a pair which fit me correctly. I had not ever been able to find suitable sandals before this in any other shoe store.My journey from London Ontario was supported by Google maps and worthwhile. Anyone looking for footwear is advised to try this place and you will not be disappointed.
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January 2024 by Craig Cooper
My family has been a patron of this store for many years. We all have big feet and we have found Saucony to be a superior product and we have appreciated their customer service.Until now.We host international students. We currently have one from Spain. He is a very avid runner and needed new shoes so we took him to Closeout Shoes believing that he would receive the same kind of quality service and customer care that we had come to expect. Unfortunately, he made a purchase that he came to regret when I urged him to wear the shoes around the house for a while. He was experiencing buyer's remorse. I assured him that any "reputable" shoe retailer would take back the shoes with a refund since they were not used outside the house.Apparently, I was wrong with regard to Closeout Shoes. You see they have signs in the store that say "ALL SALES FINAL" that neither of us noticed. When the purchase was made we were not given any VERBAL warning about their unusual store policy. In all my years of dealing with this retailer, I have never noticed these signs before.The owner refused to offer a refund of in spite my family's years of loyal patronage.My takeaway from this is that in her mind, enforcement of store policy is far more important than customer care.caveat emptor!
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January 2024 by Richard Porter
Got shoes
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January 2024 by Glenda Durrer
Went to find a wide winter boot and had a great selection to choose from. Steph R was fantastic and very knowledgeable about the different boots and how they got. Would and have recommended Closeout Shoes to family and friends.
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September 2023 by Luke
Best place to buy shoes with knowledgeable staff
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September 2023 by michelle L
I love Closeout Shoes! they have a large selection and the staff are extremely friendly and helpful. I especially like their Saucony and Ecco selection.
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September 2023 by Chad Allison
Amazingly friendly and knowledgeable staff! Great selection of shoes for bigger sizes feet, and amazing value. Definitely my first stop for shoes!
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August 2023 by Allie Marie
Staff was lovely but as a parent I want to send out a PSA to the other parents out there. They do not use a POS system and apparently charge the full 13% service tax on children's shoes even though the government of ontario exempts you from paying 8% of these taxes. I even mentioned it to the lovely young cashier and was told I did infact have to pay that tax. Not super impressed. 2 stars for fast friendly service.
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August 2023 by Linda Bowley
The sales man was very helpful and full of information about the shoes I needed. Was very happy with the service and my shoes I chose. But I was not told when I was buying there are NO REFUNDS AND OR EXCHANGES. May not have purchased them otherwise. ?
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June 2023 by Doug McIntosh
Staff seemed very eager to help, but the inventory was stacked everywhere and too overwhelming for my patience. Left store within 3 minutes of arriving. It's not meant to be a bad review, I just did not like the 'organized chaos'. Heard many positive experiences from others, but this is not my idea of shoe shopping.
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June 2023 by Debbie Spence
Was referred here by infinity orthotics with very specific needs. They were extremely helpful and we were able to find what we needed at a reasonable price.
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April 2023 by Tracy Fritz
Came out with 3 pairs of shoes. Service and prices were good.
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April 2023 by Mary Percival
Good price, nice staff.
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February 2023 by Andrea K
I like going here for running shoes!!! There are always some Saucony shoes on sale, and there is a great variety of colors, and sizes, for men and women! I was impressed with the number of choices my son had for shoes too. He is a size 12.5 or 13 men's! The lady was friendly and helpful. Also, a cute dog greets you at the door. I have been there before and will definitely go back. The only reason I do not want to give them 5 stars is that they do not do exchanges nor refunds. I like it when they have running shoes on 2/$100!!!
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November 2022 by Rafael Moncayo
Very good store, nice friendly people and incredible sales
