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November 2023 by Alex Vo
Wish you guys had a working phone number. But either way Joe's garage is one of the best if not the best auto repair shop out there... Joe is honest and will always try to accommodate & work with you.
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June 2023 by eduardo soto
Good knowledge of he’s work reasonably price i highly recommended this shop
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May 2023 by Kayla
I was recommended this company yet they kept my car past the due date of when it should have been ready and didn't even call me to ask if it would be okay. I was surprised that they told me they could do nothing but are choosing to reimburse me for the taxis and Ubers I had to take to work. That's the very least that they could do.. no one should have to chase and pry to get information on why their car is being held.
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May 2023 by Dan R
No communication, phones are never answered, call backs never made.
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April 2023 by Amber Yurick
My car has been in the shop for about a month. Now I can understand issues may arise however, they don’t return my phone calls. The one time they have called me they told me the reason I wasn’t contacted before was because the owner was embarrassed. At this point he should be, I have now paid for a month of insurance I didn’t need because it’s been stilling on his lot, multiple days of rental cars to get too and from work. Nothing more than a sorry when I finally call.Service: General repairs & maintenance
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August 2022 by Steve
Not happy with my recent experience with Joe and his team. I have been a loyal customer since Joe's Garage opened. I took my Jeep in for a brake job last week to the tune of over $700+ dollars. Paid it on pickup. When I got it home I parked it in the driveway and engaged the emergency brake and went inside for the evening. The e-brake did not hold and it rolled into my garage door.I took it back to Joe the next day and told him that I was not happy. He was a bit concerned about the situation but said that he couldn't get me back in until Wednesday of the following week. He said that he would for sure have it adjusted and ready for me by noon. Finally had to go to the garage ay 440pm and it was still not complete.After I got my complaint off my chest Joe said that " I could have left it in gear" to avoid the problem.He said that they had forgotten to adjust the emergency brake lever.A road test was obviously not fully completed. I mentioned that the jeeprolled into my garage door and he said " well wont your insurance cover that?"When they finished the adjustment Joe parked it in the driveway infront of me and pushed the vehicle to show me that it didn't roll...all he said to me then was "good enough" and went back into the shop.I totally understand that auto shops get busy and they are at the mercy of time and things breaking or becoming more complex...but having paid fully for the repair done the previous week and being not only told that they couldn't get me back in until 3 days later ( and promised me that it would be ready by noon that day) is not acceptableService: Brakes
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August 2022 by Dana Ramanauskas
I do not recommend this shop at all!Our car went in to Joe's for under the hood work. CAA dropped off our car and it sat in the driveway for 5 days before bringing it into the shop. Then was in the bay and worked on casually for another week and a half. While our car was in possession of their shop it was broken into. EVERYTHING was taken out of it.We thought maybe they cleared it out and brought in for safe keeping. We'll that wasn't the case. Items in our car like the garage door opening to our home, passports for our entire family and so much more are now gone. The cops investigated after we brought this to the owners attention and he seemed to not care at all or want to provide assistance to look jnto it for us. They did the best they could and determined it was not broken into while out on their lot by checking their video.Our car had no exterior damage and ruled out it was not a random break in, this was an inside job! While there are no cameras in their bays they had no substantial evidence to charge them.We are at a loss for words.Our entire families identity was stolen, our home is now at threat with our garage door opener gone and we are out $1000 plus dollars in replacing things. Plus the hassle of re applying for passports. Yes we can get everything replaced however not the point. The lack of empathy is just saddening. Be aware folks.
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July 2022 by Baby Jackson
Took my truck in for new ball joints. They found a small unrelated "not yet an issue but might be in the future" issue while the truck was on the hoist and took the time to fix it. Truck now purrs like a kitten. The hour and a half drive it takes to get to them is well worth it! Highly recommend for all your auto repair needsService: Steering & suspension repair
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July 2022 by New england Patriots
Thanks Joe great job that you did for me on a Saturday, when most places are closed and you're able to do the work for me thank you
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July 2022 by Victoria Hammond
This shop is awesome and the staff is kind! Gave me a quote before I booked my BMW in for the spark plugs to be replaced and coils checked. They took great care of my car and kept in touch with me so I didn’t have any surprises on my bill.If you’re looking for an honest shop that doesn’t overcharge you and gets things done efficiently to get you back on the road this is the place! I will definitely be returning and recommending Joe’s to others.Service: General repairs & maintenance
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June 2022 by Gilda Borges
Super fast communication to my I inquiry. I was able to get my car repaired quickly fair pricing. Honest company that tries to save you money and won't do unnecessary services. Dealership would have cost significantly more and could not to the work for 10 +days due to ordering oem parts. Car is smooth, running like new. Thank youServices: Oil change
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June 2022 by David Boyd
Best repair shop I've ever gone to. Fair pricing and then some best people to work with would give 10 stars.This is Cambridge's shop!!Service: Air conditioning
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April 2022 by Marion Henvey
Earlier this week got a nail in the sidewall edge of my tire and was leaking , I called Joe he didn’t hesitate and told me to bring it down, Replaced while I waited even though Joe was very busy this Crazy Fun Mechanic called Rob Easton took over to help Joe and finished the balancing and reinstalling the tire .. which came with humour, laughter and entertainment., Thanks Rob and Joe for looking after my repairs……
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March 2022 by sara taylor
I found Joe's Garage via word of mouth and I wasn't disappointed! Really amazing service, fast appointments and very fair pricing. Thanks so much.Services: Oil change
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March 2022 by jake mean
After both breaking parts for my suspension and also breaking lug nuts because they used the wrong tools for the job, I was informed that it was not their problem and we could take it up in small claims court. If I could put negative stars I would rate -5/5 stars.Service: Steering & suspension repair
