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December 2023 by David Schmidt
Very clean for a store that bigWas a small issue finding help to get items but all and all it was a good place to shop
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October 2023 by Valentin Cristea
The store is nice and clean, lots of products. The problem is some of the staff seems not to be yet trained properly. It took 3 people to figure out where the product I was looking for, is. Also initially got the wrong directions. Overall still a good experience and I will return.
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October 2023 by Angel “Angel”
Was extremely disappointed in my last evening visit there. ALL the staff but 1 individual were too busy socializing w one another to offer customer service assistance.Finally resolved, they didn't even carry a basic product I had come in forVery disappointing experience.
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September 2023 by Alexis Duffield
I went today for the first time with Rona+ change. The staff were incredibly helpful: one kind gentleman noticed me right when I walked in and walked me to the aisle of the item I was looking for. They had a huge sale on their summer plants and a staff member guided me to the carts. Everyone was genuinely friendly!
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September 2023 by Joan Drannen
Tonight, I was definitely being followed. Store employees watched me, but never asked to help me. I spent over $1000 and I regret it. My husband wants me to return everything because I felt so uncomfortable shopping. I was looking at air conditioners and a woman was lurking around me...she later appeared at the cash register in uniform so it clicked that she was spying on me. She tried to claim that she was "shopping for an air conditioner" but I did some research and found her pic online...she is actually the store manager! I don't like being followed, being made to feel uncomfortable, and then lied to.I will be returning everything tomorrow, addressing the manager, DM, and purchasing the same items from Amazon.
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August 2023 by Kirstyn
It's Lowe's but keep an eye on pricing as some items may ring up more than advertised. Happened to us in the garden centre today. Overall great products that Home Depot doesn't necessarily have.
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July 2023 by C
Fast excellent service. We ordered appliances they when delivered within 3 days. Check everywhere in the internet for a better price but to my surprise Lowes/Rona was the best price.
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July 2023 by Ma Ree
Scott has always been HELPFUL every time we needed assistance. Thank you and more power, you are an asset to Lowe's always doing an extra mile.Sherry was friendly too.Great customer service! Wishing that other staff of Lowe's will do the same, approachable and willing to help and assist.The store is organized, clean and accessible.
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July 2023 by Shazia Yousaf
Very bad experience. They are not reliable. The customer service is useless. They are very unprofessional and not helpful at all.Their product providers are irresponsible and have cheap quality. The product I bought there is wasted because they couldn’t solve the problem. I never had a bad experience with other retailers like this. I would not recommend this store for shopping.
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June 2023 by My Review Account
The people I interacted with in the garden centre were great the first time. The second time I didn't even get a "hi, how are you" or a "do you need any help?". Didn't even get acknowledged.The selection of plants great at Lowe's, much better than Canadian Tire. But customer service should be improved.
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June 2023 by jim boles
nice to see some real diversity for a change where as every other retail store/restaurant in Cambridge seems adamant to only hire Indian international students attending diploma mills, just in order to cut their costs. How is only hiring foreign students only from ONE specific country 'diversity'?Anyways, that's the only plus point about this store. There's a reason this store is always empty compared to Home Depot. Kids working here are just goofing around having fun. Clueless when asked about a product's features. They also dont have an inventory system like Home Depot does.
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May 2023 by Pat Cross
I recently had outstanding customer service at Lowes in Cambridge. We were looking for a lawn tractor, and Craig in that area was amazing. He was extremely knowledgeable and helpful, and called us back with some information. Kudo's for hiring Craig, treat him well!
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May 2023 by Google user
First time at this Lowe's Home Improvement Cambridge. The store was very clean, perfectly organized, and set up. I came to pick-up an item not found at any store in the SWO, and for my luck, it was at an amazing price... I live in Guelph. I was assisted by Camila. She was very helpful, polite, professional, and friendly. She helped me get the items in no time. Camila is a perfect example of wonderful customer service skills. Kudos also to management for hiring awesome staff members. Fully recommended... It's totally worth the drive here ???????
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May 2023 by Brad. Mcilravey
Terrible customer service. Ordered product online to p/u at store, and when i got there it was the wrong colour. C/S gave me no option to reorder nor did they even apologize.the fella in the flooring was very ignorant and totally clueless in knowledge. 3rd problem in a row with same item. I personally do not recommend lowes for your projects
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April 2023 by Juan S. & family - J-Crew
First time at this Lowe's Home Improvement Cambridge.The store was very clean, perfectly organized, and set up.I came to pick-up an item not found at any store in the SWO, and for my luck, it was at an amazing price... I live in Guelph.I was assisted by Camila. She was very helpful, polite, professional, and friendly.She helped me get the items in no time. Camila is a perfect example of wonderful customer service skills. Kudos also to management for hiring awesome staff members.Fully recommended... It's totally worth the drive here ???????
