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December 2023 by Joanne Comeau
Staff are always friendly and helpful
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September 2023 by Adam Dishy
I hate posting negative reviews. Went to get my ring resized from a 10.5 down to a 9. I was told they would cut it and remove some gold to bring it down that much. I was excited when they told me I would get the gold they cut out back, since there is a lot of value in gold scraps. When I went to pick up my ring there was a note saying the ring was not cut so there was no gold to return. The size change is significantly different so I don't understand how they can reduce it by that much without cutting or removing gold. The sales associate was young and seemed new, as he had no idea about how they resized rings. The original 14k gold stamp is also missing from the inside, which is now making me suspicious. Overall disappointed with the experience. More training may be required.
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July 2023 by Kymberleah Farrugia
Love this store.. I only buy my gold here..
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March 2023 by Daniel Horvath
The staff at this location was absolutely amazing. The warmth and welcome energy was incredible the store manager is an absolute gem and her staff are just as incredible! We highly suggest that you check out this amazing store ?
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March 2023 by Elijah Senechal
What a beautiful store and the most welcoming and lovely people, the store manager and her staff made our experience one to remember!! We love are goodies and the service we received we will be back very soon!!!
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March 2023 by Alexandria Sullivan
Amazing just amazing, I had about 10 tangled necklaces and one of the employees megan was able to get them all untangled for me, Very very happy with the service that I experienced!Thank you so much, you are a life saver☺️
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March 2023 by Colton Randell
Amazing jewelry and amazing staff. Overall 5 star experience. Special shout-out to Megan who help me pick out exactly what I was looking for.
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January 2023 by oubah youssouf
Thank you to rehana and team I came in to get my ring cleaned and they provided me with information that I didn’t know about like how I had a Life warranty protection plan on my ring . She gave me the pcp number and the SKU number , she took the time to explain everything to me and I am grateful for her and the team at Micheal hill in Cambridge thank you for a remarkable service
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August 2022 by kenzie mark
had the most worst customer service ever here. don’t go here what so ever. REHANA i think her name was swore at me and started body shaming me to one of her other co workers. i rather go elsewhere and get better customer service which is exactly what i did. she should not have a job here.
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August 2022 by Danna Torres
Very bad customer service from here I’m very disappointed. Rehana had a nasty attitude the whole time I was there I’ve never experienced such bad service . I came to buy for my aunt and I ended up having to leave, she kept me waiting around for almost an hour at the front and was on her phone rather then helping me.
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August 2022 by Jenna Gibbons
worst customer service.don’t go here.one of the sales ladies ignored me.i stood waiting for 30 minutes just to ask A question.once my question was answered ( by another lady who was not better at meeting my needs but was more attentive to customers ) i wanted to see one of the items i wanted to purchase and she walked away! i believe her name was REHANA.NEVER go to this location. AWFUL SERVICE i walked way and purchased as PEOPLES!!!AT PEOPLES:way better customer service!! i actually felt welcomed.
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August 2022 by Seanna Lorentz
I was fairly disappointed by the inexcusable attitude and lack of support I received from a worker by the name of Rehana she was judging my attempt to purchase a pair of earrings because of the price, as she did not think I could afford them based off what I was wearing. I would not suggest shopping here and I will not be in the future.
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September 2021 by David Pooran
Had a wonderful experience here recently and I feel obligated to share so others can have the same. Was in the market for some jewellery and figured I'd go here because theres quite a few jewellery stores in the mall. Jenil was the representative I dealt with and he was very polite, patient and understanding and I really appreciated that. And for some things he actually suggested I pick options that were cheaper because he could tell It was much more to my liking and taste. It's not just about the money, it's making sure the customer is happy, and that I am! Thanks again Jenil! Will see you soon.
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November 2020 by Janelle Penney
My fiancé and I have had the best experience with Michael Hill and your wonderful rep Natasha!!!! He originally purchased my stunner of an engagement ring thru you 3 years ago...and i just purchased his wedding band and we picked out my bands( I've decided I need 2)..
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November 2020 by Tj
The focus is on how much you purchase not the customer. The one girl working visually gets frustrated as she tries to push more items and you decline. Customer service needs improvement in this store.please focus on what the customer really wants and not your sales goals
