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June 2023 by Google user
Terrible customer service at more than one establishment in this plaza. Initially my in-laws and I tried to order food from the Wendy’s in this plaza. We were next in line (and the only ones in line if I might add) and the worker told us if we’re paying with debit or credit to place our order using the machine. I thought okay, that’s fair. But the machine was immensely slow and we spent at least 7 minutes trying to place our order. At this point, a line started to build up behind us. The customers behind us asked the worker if they could order at the register and she said “of course.” At that point we left the line up because she never told them to also wait and order on the machine if they weren’t paying with cash. She immediately took them even though we had been there much longer (and didn’t even offer to help us at the beginning of our interaction and was quick to brush us off by saying use the machine). We went to order at the Tim Horton’s instead which we were still met with inadequate service. The worker on register told us they were out of several items we asked for, but afterwards I heard another customer order some of the same items and they never told them they were out (ie. Steak loaded bowl). Moreover, the broccoli soup in my order was extremely watered down. It was clearly not made properly. The service and food quality was extremely poor. Overall, my experience at this plaza was beyond disappointing and I recommend finding the next closest rest stop. It is not worth your time and money to go there.
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June 2023 by Chantel Fochuk
Terrible customer service at more than one establishment in this plaza. Initially my in-laws and I tried to order food from the Wendy’s in this plaza. We were next in line (and the only ones in line if I might add) and the worker told us if we’re paying with debit or credit to place our order using the machine. I thought okay, that’s fair. But the machine was immensely slow and we spent at least 7 minutes trying to place our order. At this point, a line started to build up behind us. The customers behind us asked the worker if they could order at the register and she said “of course.” At that point we left the line up because she never told them to also wait and order on the machine if they weren’t paying with cash. She immediately took them even though we had been there much longer (and didn’t even offer to help us at the beginning of our interaction and was quick to brush us off by saying use the machine). We went to order at the Tim Horton’s instead which we were still met with inadequate service. The worker on register told us they were out of several items we asked for, but afterwards I heard another customer order some of the same items and they never told them they were out (ie. Steak loaded bowl). Moreover, the broccoli soup in my order was extremely watered down. It was clearly not made properly. The service and food quality was extremely poor. Overall, my experience at this plaza was beyond disappointing and I recommend finding the next closest rest stop. It is not worth your time and money to go there.
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February 2023 by Jo Ridd
Giving 5 stars for Sharon working at Wendy's ??? she is constantly doing the work of 3 people , without her this place would be lost , give this lady a raise she is the hardest working person in the building , thanks for your service Sharon the customers appreciate you !!!
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December 2022 by Hazreat Sulayman
When heading to Toronto or through Toronto,a good stop for gas,snacks,coffee,a quick bite,a little tourist area and washroom.
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October 2022 by Dan M
Majority of the lights don't work. Because of this interior is dark and uninviting. This is the most run down on route center I've been in. How hard is it to replace lights in the main area, just lazy.
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September 2022 by S Brian Treelife
Decent place to stop and take a rest before you get into Toronto. There's a fair amount of semi-truck/large RV parking, but smaller travel trailers can certainly fit in the spots for cars. Kind of noisy due to the trucks and dirty due to inconsiderate humans, but hey...
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September 2022 by Gil Strachan
Typical OnRoute travel plaza, clean washrooms, plenty of parking, a couple fast-food joints - gas prices are as usual, higher priced than off the freeway. Sandwiches and other items in the gift store must be made of gold, LoL!
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September 2022 by Daniel Thomas
Filthy, washroom looks like it hasn't been properly cleaned in years. half the washroom blocked off permanently for cleaning. Trash in the parking lot in august from the winter. CLUMPS of HAIR on the floor. maybe the worst of all time
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August 2022 by Victor
Men's bathroom was truly disgusting. Wendy's lineup was ridiculous, totally understaffed. Starbucks out of pretty much everything good... didn't bother to at least remove or lay upside down the pictures of the items no longer available, waited in line for nothing.
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August 2022 by Aditya Rao
This is not an OnRoute service area but very similar one and the only one on the highway near the PortHope OnRoute, but westbound. The building is a bit old but has lot of shops inside. Washrooms are not great but not bad also. On weekends it will be busy but quieter after 8 pm at night. Stores close after 10 pm except for Tim Hortons ( someay close earlier also). Parking spaces are there but not many if compared to OnRoute ones.
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June 2022 by Hayley Van Tienen
Slowest service I've ever experienced at a Tim Hortons. Half the staff standing there doing nothing with a massive line. And the washrooms are questionable at best.
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June 2022 by Gourmet Traveller u0026 Pointer
Clean not busy perfect lots of choice
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November 2021 by Cindy Fung
This enroute location has starbucks, Tim Hortons, Wendy's and Esso. Dine in is closed, no seating area at this moment (Nov 2021)
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November 2020 by Bilal Syed
Great place for a stop, bathrooms were being cleaned when we went there and the seating area is huge. Too bad it was closed because of Covid.
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October 2020 by Yodaman Solo
This service station has a different look than the rest of the OnRoute stops but nevertheless has all the amenities you need.
