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February 2024 by DestinyuCreate
This company is as sleazy as they come. They have refused to return my money months after they received my return. This is tantamount to theft. Absurd that this is allowed to happen.
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February 2024 by Chris Grace
Great experience!!!Dan was awesome as our sales rep!He listened carefully to our needs and provided great solutions (even though we actually had no idea walking in what we wanted or needed). He spent time with us and was patient as we bounced back and forth on different mattresses and tried different pillows. He gave us all the information we needed and helped us make a well-educated decision within our budget. He never once pressured us to buy or made us feel rushed. The whole experience was comfortable and professional.Dan has a great attitude and is a fun and friendly guy.Thank you for your excellent service!
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January 2024 by Bethany Gallin
Not honest about availability or delivery times, just want your money up front and then they will string you along. If you actually want to get your bed, I suggest going elsewhere.
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October 2023 by Tim Brown
Dan is the MAN! He is extremely knowledgeable about all beds, technology and even how to match the best mattress to you pain or injuries. We had alot of questions and even came back after ordering our mattress but before it was delivered because we wanted to be sure. He answered more questions we had.
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October 2023 by V
Imran is a very sweet man, even patient when I said I want to browse alone due to anxiety. Very helpful.Kezia, has a LOT of attitude. With a horrible tone she demanded my daughter to stop going from bed to bed. The tone makes a massive difference when asked to do/not do something. Im not asking my daughter to be talked to like a princess, but don't talk to her in a way that oozes your hatred for kids. Luckily Dan was there and was super friendly about it, laughed at the situation and explained why - a very reasonable request. Dan immediately washed the bitter taste out of my mouth that Kezia left. If Imran and Dan weren't as nice as they were, I wouldn't go back.
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September 2023 by J Harth
I recently had a very positive experience with Dan from the Hespeler Road location. This is my second mattress I've purchased there. I bought a Simba 2500 mattress and bed frame. The price was unbeatable.When I mentioned a mattress cover I was thinking of buying elsewhere online, Dan looked at the specs and offered me a better one that Sleep Country sold and beat the price by 10%. I couldn't say no.Overall Dan was friendly and straight forward, he totally knows his lineup of mattresses and put us in what I believe was the best mattress for our budget. I would highly recommend this location.
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September 2023 by Kyle Storey
Personally, my experience going in to finalize my exchange on a mattress that had issues left a sour taste in my mouth. The moment I went in and explained I've been approved for an exchange, the man assumed I was lying due to the fact I arrived in my work clothes, I'm not going to go into detail, but it's been awile since the last time someone has assumed the worst of me and treated me like this and I was stunned to say the least.
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September 2023 by Denys Elliott
A gift card brought me in but Dan the wonderful salesman would bring me back. Very knowledgeable about the store products and has a sense of humour which made my day.
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June 2023 by Al Aman
I bought 5 mattresses from this company and never had an issue until the 5th one. Never buy from Sleep Country Ever. Very deceptive advertising. Their slogan is" Why buy a mattress any where else. " it should be" always buy a mattress anywhere else but here ". They conned me into buying a firmer mattress telling me I can get the softer one which I already have in another room for the same price. 100 night guarantee and if there is any issue I can always return it. There is NO return policy for this company. So please don't be fooled. They will exchange only after charging you the difference. Which is generally double the price. If I can give them a 0 star I would
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May 2023 by arzoo nanda
If I could have given them 0 stars - their customer service is so poor! And the mattress got bad just in 6 months. I would suggest don’t waste your time and money on them.Their system is so messed up - they have old and new system apparently. All the deliveries and customer service requests they keep getting delayed as employees don’t have access to both the system.WORST COMPANY EVER
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April 2023 by Gord Burkholder
We have always purchased our mattresses from Sleep country. Dan is an absolutely fantastic sales consultant. He is knowledgeable, courteous, patient and has a fantastic sense of humor. He somehow managed to entertain us through the whole process. He will help you find the best mattress and make sure you are looked after from purchase to delivery. As a Chiropractor I highly recommend my patients come to Sleep country and always ask for Dan.
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April 2023 by gurkirat khatra
Buyers BEWARE ! Went to buy replacement mattress because our old mattress sagged in fer months. As soon as the salesperson RAJ found out its a warranty exchange their attitude took a U TURN. No longer interested in showing us mattress. No deals were offered. Guy said since its a warranty exchange if you want different matters you will have to pay full amount (no deals) though if you want to buy a new mattress we can offer you great deals. To top it all at 5-40 he asked us to leave and come some other day and gave excuse of cash deposit where as it says closing time for store is 6 pm. We were surprised how. We were treated the first time when we bought and mattress and how a customer in fromt of us was treated compared to what they did with us.
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March 2023 by Rob Simpson
Next time you are shopping for a mattress come here. Not only are their mattresses higher quality, but far cheaper than the big box store that starts with a B. The salesman, Addy, was super helpful and was able to help us not only find the right mattress quickly, but he also was able to save us additional money by offering a mattress on clearance.
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March 2023 by Derrick Valentino Carreira
Was looking for options for mattresses. Due to the tv and radio ads went to this location of Sleep Country.Salesman was very informative and professional. Gave us a good payment plan too and promotional discount.We have referred 3 people since to the store who have bought from there too.
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March 2023 by Pradeep Pal
I have been a regular customer here after my first ever experience back in 2020, when I purchased a mattress and it was Addy(Advait) who helped us. Since then I have been there many times and have sent many references as well. Addy was always been a help.
