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February 2025 by D B o
Hi if you read my review of the terrible customer service offered by the SoftMoc store in Brantford then the purpose of this review is to indicate the EXCELLENT customer service of the Cambridge SoftMoc store. My wife went there and received a refund without question. The sales rep made sure my wife was happy ensuring a continued customer for the SoftMoc brand. After my wife having an awful experience with customer return policy at the Brantford store, the Cambridge store should be recognized for their great customer service. SoftMoc almost lost a long term customer due to the Brantford store, but the Cambridge store showed they stand behind their product and customer satisfaction. Five Stars!!! (Six stars if I could do that) Thank you for making things right Cambridge SoftMoc staff.
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January 2025 by Jason Hind (GreyHind70)
Fantastic sales people
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January 2025 by Logan Sopha
I called 3 times and there was no answer. So I went into the store in person and called again as a test just to watch the worker's look at the phone and let it ring out and than giggle about it when it stopped ringing. To add to all this I was the only customer in the store. So if you call and there is no answer just know they are laughing at you. And also expect attitude from the workers when you go in there.
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January 2025 by Lauryn Ferguson
Customer service, very poor. Coming from someone who has been in customer service and retail for 6 years. I was appalled, workers just ignoring the phone even when there’s 3 of them and one customer in the store. They stand around, and shrug their shoulders when they don’t know. After looking through reviews they should all highly consider changing their behaviour.
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January 2025 by Phoebe Nguyen
Cashier was so rude. Only the white blonde hair girl nicer, asking and helping customer probably. Other woman makes me feel like I never come back to store. Even In the closing(not closing yet). They must help customer to finish their choices and not get more customer. Not pushing them away. My mom felt bad. I hope you guys can solve this. NEVER COME BACK!
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November 2024 by D Appadoo
Very rude manager and just no help from staff there. They make you feel like you are a bother. But specifically the manager, she acts like she’s above everyone and like she doesn’t need customers. Wish her and that store all the best - sad as Softmoc is a great store with good service in general and great line of products. I’m a regular shopper of uggs yearly but will be looking at other stores that carry the line and that provide better in store service.
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November 2024 by s demarian
I walked into the store, found the shoe I wanted, and continued to the counter. There was 3 staff members, and 1 other customer in the store. 2 staff members were discussing something on the ones cell phone. The third staff member was behind the counter, politely acknowledged me and said she would be with me shortly. The other 2 continued to ignore me until asked to help me. They did not have my size and suggested I order my size online. I can assure you SoftMoc, you can't make an effort, neither will I. Walking on a cloud was more than happy to help me. Garbage service
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November 2024 by Ruža Jukić
I was recently at the softmock Cambridge center. When I entered the store, there were two workers and the manager of the store standing behind the cash register, they were loudly discussing whether or not they would give a some worker a chance to work and that she should go to training in the meantime, another customer entered the store. ,the workers and the manager continued to discuss that they neither greeted us nor asked if we needed help..After a while I said that they also needed training and left the store.
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October 2024 by Cyndi Stewart
Great Staff - super new location
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September 2024 by Kathy Lalonde
Very pleasant employees and atmosphere. Store nice and clean and bright.
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August 2024 by Tim Reynolds
Affordable shoes.
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July 2024 by Hilary Ewart
June 25th/24
Just wanted give a shout out to Fatima. She is a very professional and helpful. Fatima remembered my name and took care of the situation that I had with my Mephisto purchase.
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May 2024 by dakota laplante
I was there may 2nd 2024 and a girl there helped me for about half an hour and I had finally gotten shoes after going through 8 pairs. I finally get the pairs of shoes (Steve maddens size 7.5) long story short I got to rerun them next day as they aren’t fitting and im told by a ignorant manger that I can’t return since I didn’t have a box or receipt but had online proof that I had paid.t I couldn’t return them due to them being worn but I had only worn them in the store and inside at work for less than 20 minutes before I had to put the shoes we had at work on. Now today may 4th I went back with the box and the receipt just to see the same manager there so I didn’t even bother as I wasn’t going to deal with the same problem and Attitude I had got in the first place. Definitely will not be going back there.
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March 2024 by Lynn
Awesome location.Great selection on all brands. Prices are comparable to other shoe retailers.Customer service at this store is great, friendly and helpful staff.
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March 2024 by Justin Cooper
This is the second time i have bought my shoes from them and it did not disappoint.
