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March 2024 by Tanya Douglas
Chris is extremely knowledgeable and helped my husband and I choose the proper bed and pillows. We’ve never had such a wonderful experience when purchasing a bed. We highly recommend to everyone! Give this man a raise he made the brick look great… thanks again Chris
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February 2024 by Patricia Corson
Purchased two mattresses from this location. I can buy mattresses almost anywhere. But, what sets this store ahead is the customer service. The manager, Chris, went above and beyond to make our experience a pleasant one. Thank you Chris, you are why we will recommend your store over and over!
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February 2024 by Adam Lozon
Michael was great in helping us choose our new mattress. Knowledgeable and very friendly.
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January 2024 by Julia Querques
I recently had the pleasure of experiencing exceptional customer service from Chris. From the moment we walked in, I was greeted with a warm smile and willingness to assist. Chris was incredibly knowledgable and took the time to patiently answer all of our questions. He did not try to upsell us or push us into buying something we didn’t need- instead, he genuinely cared about finding a great and fitting mattress for us. All I can say is Chris is AMAZING!! We purchased a mattress to be picked up at the Kitchener location which ended up being the wrong size. We immediately called back to swap to the correct size and all we received back was “NO RETURNS” that’s it!! Immediately we called up Chris at the Cambridge location and he was so understanding of our frustrating situation and within 5 minutes had this issue resolved! Chris went above and beyond to make sure we were satisfied with our product and experience. If you are thinking about purchasing from the Brick I cannot recommend enough the Cambridge location and ask for CHRIS!
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January 2024 by Lauren Ferraz
A quick and easy experience coupled with expert knowledge and friendly service. Shopping for a new mattress, we entered the store and explained what we were looking for, tested a suggested mattress and immediately purchased it. Product was in stock and ready for pick up!
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December 2023 by JayBear
Yesterday we went in and bought a matress, waterproof cover & some pillows and I think the best thing I can say in this review is FINALLY some good customer service lol. Michael is very friendly, great attitude & great at his job overal. Our experience was very easy and got what we needed quickly!
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November 2023 by Joanne Hebert
I was shopping for a Black Friday sale on a mattress at different stores. I had an excellent experience at the store on Hespeler Rd. I was immediately acknowledged when I walked into the store and was allowed to browse before I was approached by quite the professional. Chris Kekes was able to answer all of my questions and also give me some helpful hints and made some excellent recommendations. His knowledge and experience speaks volumes. My husband and I are going to be recommending Chris to our friends in the future.
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November 2023 by Kate
Stopping by the Hespeler Rd store turned out to be quite an excellent positive experience, thanks to Linda Clarke. Even though we didn't end up making a purchase, Linda's customer service was remarkable. She was friendly, helpful, and made the visit enjoyable. Linda's effort to create a welcoming atmosphere didn't go unnoticed, and I wanted to give her a shout-out for making customers feel valued! 5 stars for her customer service??
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November 2023 by Prashant Shukla
Linda Clarke is a star employee. The way she dealt us, our requirements were fully understood and considered. We bought the mattress after getting fully satisfied and taking our time with it. Linda saw to it that we felt comfortable and at ease while deciding for ourselves. She was quick to answer all our doubts and guided us through the entire process. Now coming to the mattress. Simply Wow! We haven't slept better in years. Linda of you reading this, you were right. This definitely is the perfect mattress for our needs and guys trust me, it makes hell of a difference in your life with respect to what kind of mattress you sleep upon. My wife and I sleep like babies and wake up relaxed, rejuvenated and really happy that we made this purchase. Also it was worth the price just to mention. Ours is a Queen size 12 inches Nectar mattress.Will definitely recommend to friends and family.
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November 2023 by Jacqueline Peynado
Hubby is very particular about what kind of mattress works for his back, so he were presently surprised to find several that worked and was greeted by Linda Clarke who was happy to assist. We went a couple days later as a family and was once again greeted by Linda, who an absolute gem! She even distracted our kids with the adjustable beds while we made our final selection! Had an amazing experience and will absolutely recommend Linda @ The Brick!
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October 2023 by Shannon Paulitzki
Went on Tuesday with my mother, Micheal helped us find a mattress that not only would be best for a plus size person but was firm and able to be delivered before surgery date. I am so happy with the sale and the amazing team who delivered.
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September 2023 by Marian Davidson
Experienced staff with a lot of knowledge. We had Linda as our sales rep. Very personable and never felt rushed. She was able to take the time to help us select the right mattresses and beds to suit our needs. Thank you Linda.
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August 2023 by Keirin McDonald
Michael from the Brick helped my mom and I to pick out a mattress, he was calm, informative and treated us like people rather than consumers. A mattress choice is unique to each person so I can only speak to the quality of the service that we received, and to which I say was top notch.
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August 2023 by Lydia Keith
My boyfriend and I went to several different places looking for a new mattress and we’re starting to feel we wouldn’t find something we both liked that was in our budget. The Brick was definitely worth the stop. We were promptly greeted by Linda, who was incredibly lovely and easy to talk to.This was our first time buying a bed as a couple and we both have never had a new bed before, so we didn’t really know what we were looking for. Linda quickly figured out what type of mattress we’d be interested in based off both our sleeping styles, and showed us a few options in our price range. We really appreciate her knowledge and how well she explained things before leaving us to take our time trying out the different options she showed us, and even encouraged us to try out other beds incase we found one we liked better.We never once felt pressured into the sale of the mattress, she even helped us weigh the pros of each bed and actually helped us land on one that was incredibly priced and on the low end of our budget. Which was amazing because we had felt pressured to spend way out of our budget at other stores and were starting to feel we couldn’t afford a mattress within our current budget.Before we purchased the bed Linda made sure to educate us on proper care to ensure the longevity of the bed, and explained our warranty inside and out.If you’re new to buying a bed, and want an excellent experience and a wide variety to pick from, definitely check out The Brick, and ask for Linda.
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August 2023 by Deborah Smart
We went to several places looking for a mattress, and the Brick mattress store was our last stop. Hands down best customer service. Chris K in Cambridge was very knowledgeable, professional & made you feel informed. Not pushy like their competitors which was a big plus in my books. This guy should train other sales reps. Good selection & prices. I purchased a reputable brand name for the same price as generic brands at other stores. Would recommend
