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January 2024 by Chelsea Gregory
Horrible experience. Have shopped at this location multiple times, but this time a worker I’ve never seen before wrongfully accused our 9 year old of taking a squishy toy. Needless to say she was so upset after. How dare an establishment do such a thing, to a child!! As parents it’s our job to teach our children right from wrong, and my children know. Super super disappointed! Won’t be supporting this business anymore.
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December 2023 by Bella vuong
If I could give this store a higher rating I would! The owner is amazing and so is his team. They are always so kind, patient and helpful to my grandson that has a physical disability. They also have a great selection of high quality toys at a reasonable price point! I can't say enough nice things about this store, so come to the Cambridge Center and check it out for yourselves, you won't be disappointed! ☺️Bella & Blair Taylor
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December 2023 by Maria Pereira
Love this toy store! Love the great prices and staff always helpful, understanding and patient with my kids
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December 2023 by Dan Miller
This small business is awesome! The owner has been there for as long as we have been going and is friendly and helpful. They have the best selection of Playmobil toys in Waterloo Region (and the best sales!).
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October 2023 by K S
Seems I’m not the first to have an unpleasant experience here. Visited today with my kids. Had been in the store less than 10 minutes when I was accused of theft by the staff member.Told me he was going to let me “help him find the missing items” (from the display I was looking at) and eventually calling across the store asking me “have you found my missing items yet?”I thought it was odd at first and asked him “how would i know where they are??” It was then I realised that he was accusing me of theft and was trying to get me to put whatever it was back!I was carrying my 1 year old son and a small purse. Have no idea how he thought I also had the ability to steal as well.
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September 2023 by Khulud Noor
Something is off about the squeaky voiced guy. He is not only rude, racist but also downright disrespectful. It’s a toy store but he is very annoyed when kids checkout or touch toys. He keeps following you in store especially people of color and we heard him say it to his staff on several occasions. He talked to us like we don’t speak English - I don’t understand you - like fix your ears - i was born/raised here. Will never return. Just wanted to support local businesses but don’t want to deal with a racism!!
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August 2023 by J L
Obnoxious staff with backhanded unnecessary comments about our family. We stopped in after a camping trip and we were met with this supremely rude person. We still shopped there but I found out what he said to my wife after we left. Stick to Game Stop.
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June 2023 by springbunny
Rude and racist.I went to the store and the owner kept acting like I can’t speak English. I am Korean and I can speak English. The owner kept saying hello and hi in a rude and sarcastic voice. I try to tell him that I thought he was talking to the people beside me. But he yelled and made a scene. Earlier i saw a angry parent and a crying kid leaving the store. Worst place ever will never go again.
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June 2023 by Thomas2351
Rude and racist.I went to the store and the owner kept acting like I can’t speak English. I am Korean and I can speak English. The owner kept saying hello and hi in a rude and sarcastic voice. I try to tell him that I thought he was talking to the people beside me. But he yelled and made a scene. Earlier i saw a angry parent and a crying kid leaving the store. Worst place ever will never go again.
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April 2023 by Jess Bronson
I strongly disagree with all of the one star reviews, I moved here about six years ago, i’ve been going shopping here for six years. I’ve never had an issue with the store owner in fact, I think he is the nicest dude. He is very easy to talk to, a great sales person. Very nice to my daughter and myself. My daughter collects Breyer, it’s a great little store. They have lots of stock and fair prices.
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April 2023 by Tamara Anderson
Wow can't believe someone else had the same experience I had here with feeling like a criminal before even doing anything!!Their clothing rack out front of the store caught my eye while on my way out of the mall. I hadn't planned on stopping in because my 10 month old was whining and wanted out of the stroller. The "customer service" person mentioned to me that the clothes were a great sale so I went to the back to check it out. My son started really losing it and I had to put the $13 girls shirt I was holding down to pick him up and decided to just leave it there and come back when he wasn't with me.On the way out he ran up to me and asked if I had a daughter while inspecting my stroller. I thought he was trying to make convo so I said "yes". He then asked me where the shirt was that I had. I told him I left it with the other clothes at the back and he said "it's supposed to be out front" like he was scolding me! While holding my crying son, I promptly started walking away and then he hollered to me asking me to tell him again where the shirt was ... I guess he thought I stole it?!?! I was the only one in the store. Maybe instead of making me feel awful, he should have paid better attention to me. I will never be back. People will forget a lot but they never forget how you made them feel.
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December 2022 by Kevin James McLean
Jared was helpfulPointed me to what I was looking for in a few movements. Blessings to you all.
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December 2022 by AMY James
Amazing store, selection, and staff. The owner is always helpful and caring to help with any questions or suggestions needed. We have been customers for 15 yrs and have always bought all our toys here! Thankful for this amazing store and owner and staff!
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November 2022 by Athena van Nacht
Great shop with a ton of options for kids and adults, board games, magic, Lego, anything you need. The owner is absolutely lovely and I highly recommend this place for anything toy related!
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November 2022 by Jason Cripps
Always friendly staff and large selection of toys for the kids! Have enjoyed coming to this store for years!