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March 2024 by Bin Rentals Ottawa
We have had a great experience with Mini Mall Storage over the past 4 years that we have been renting their space. Eric and the team are doing a great job at up-keeping the facilities. Jorgo from Bin Rentals Ottawa.
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March 2024 by tfm renovations
Extortionists preying on people. In four years of having my stuff there my cost pretty much DOUBLED.
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November 2023 by Kathleen Foran
I have been with this facility for 2 months. Starting September 2023. I have already received an email stating my fee will go up due to admin fees , facility management fees and processing fees. Apparently I’m expected to pay them for taking my payments? Judging by some of the reviews I’m now reading, I can assume I’ll be receiving more increase notices every couple months.
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November 2023 by R OK
I’ve stored with these guys for years. At first, before take over they were awesome. But since the takeover the prices have continually been raised. Last increase was September 2023 and now I received another email (end of October) with yet another increase - this current increase was for Administration Fee, Payment Processing Fee and Facility management fee - $25. Whichever way you cut it, it’s an increase for the exact same service that was received years ago. Nothing has changed at this facility whether it be added security, updated gates (which were for the best part of 4 months left open - waiting for parts was the answer that was given) or any other significant changes. Steer clear - there are far better storage facilities at more competitive rates than this place. They have lost my business.
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November 2023 by Alex Poloni
Very clean, easy access and afforable.
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November 2023 by Rob O'Donnell
Stored there for over a year. Had an issue and the kind and helpful lady on the phone took care of it right away. Great customer service.
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November 2023 by Stephanie Foss
They have raised the price of rental 30% over the last nine months with no improvements to the facility. The gate was locked open for weeks with no added security measures. And they encouraged customers to leave a 5 star review in exchange for a free months rent. The place is clean but they will rob you blind.
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October 2023 by Tina Stone
We have been very happy with this facility, including 24 hr access and accessibility in the winter
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March 2023 by Denis McGuire
Lawrence was awesome! Great costumer service and was very accommodating to suit my needs. I would highly recommend mini mall storage to anyone needing storage.
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December 2022 by Joe Gagnon
Good prices
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November 2022 by Miriam Wangai
This location is well kept, clean and accessible. Lawrence is a gem. Wonderful customer service and incredibly helpful. Would highly recommend.
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June 2022 by braiden bourne
The office is looking great and the staff are very helpful
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March 2021 by Marisa Bivi
Clean and well kept facilities. Staff is friendly and was a great help in picking the right size of storage unit for my stuff. It’s been a pleasure dealing with them.I was worried about my stuff being damaged due to humidity or mice but they have methods set up to handle mice problems and control the temps so everything is looking great the odd time I stop by.