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October 2024 by Aaron zhang
poor quality and worst service!
I regret choosing this company for my driveway paving. After just a year and a half, I’m left with a surface that looks pretty bad. There are noticeable tire marks all over, multiple cracks have appeared, and now there’s a big hole that’s making things even worse. They told me how good the asphalt they used "super max" which i dont have to seal it in 5 years, I am not sure if it is kind of a joke.
To top it all off, the customer service has been terrible. I’ve called over 20 times and sent numerous emails since June, but most of my inquiries go ignored. When I do get a response, it’s usually filled with excuses or outright lies. They claimed that they have warranty for 10 years. And couple of days ago they finally send some guy to come over took a look after 3 months when I initially complained. At the end they told me that hole is made by nature rain fall. So it is none of their business.
I would not recommend WCI to anyone looking for quality work or reliable service. Save your money and look elsewhere!
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September 2024 by Varun Sharma
I hired WCI to do my driveway (15,000 sq ft) last year, primarily because the owner of WCI lived just a few houses down from us. Initially, everything went smoothly—the work was completed on time, on budget, and I was quite satisfied.
However, one year later, CRACKS STARTED APPEARING in the driveway (see images below).
I sent photos to the owner of WCI, but he ignored my multiple messages for months. When I finally managed to get a response, he deflected the issue to Sandra from his office, stating that she handles customer service.
I reached out to Sandra, who also ignored my emails at first. After persistent follow-ups, she eventually visited to inspect the driveway, took some pictures, and assured me that ‘Carl’ from their team would come the following Monday to fix the issues. Sandra’s apology for the delay was appreciated, and I was hopeful that things would be resolved.
Carl did show up as promised, but instead of fixing anything, he merely inspected the cracks and asked me the same questions Sandra had. He then told me he’d be back the next week to actually do the repairs.
That was the last I saw of him. Carl never returned, and despite my numerous attempts to follow up with Sandra, my emails have been consistently ignored.
It’s incredibly disappointing to be treated this way, ESPECIALLY AS A NEIGHBOUR. WCI’s lack of professionalism and poor customer service are appalling.
I can’t in good conscience recommend them to anyone.
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August 2024 by James Dean
This company came out to do retaining walls at two of my neighbors homes. They left a bunch of garbage and broken skids on my front lawn, parked on my grass and left chunks of rock all over the road. I attached a photo of just some of the garbage I picked up after I noticed my 18 month old playing with a piece of broken skid.
Very unprofessional.
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July 2024 by William Jackson
WCI completed my driveway of over 4000 sq ft. It was a difficult job as there were a lot of bends, drain tubes, stairs, and a small hill to contend with. They did very good, high quality work. Very satisfied that I chose WCI.
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July 2024 by Sarah Bradley
We had our laneways (shared with my neighbour) repaved a few weeks ago and we are very happy with the results. From the removal of my old laneway, to grading, to the asphalt being laid you can tell you are dealing with true professionals. Highly recommend!
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July 2024 by David Mitchell
From start to finish the staff were extremely helpful. They answered all of my questions quickly and thoroughly. When they came they were on time and did excellent work providing detailed care instructions once complete. Their quote was extremely competitive with no pressure. I would definitely recommend them to anyone who asks.
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July 2024 by Stephen Raoux
Professional job through and through. It looks fantastic, nice and level. Great and easy company to work with!
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June 2024 by Jean MacLean
Greg and his crew were professional and very conscientious. They took the time to answer our questions and made sure we got a thorough explanation about maintaining our new driveway. They did an amazing job and used the best materials. I would highly recommend them to anyone looking for any paving job.
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May 2024 by Graham Midwinter
I recently contracted with WCI to replace my old deteriorating driveway, to increase the width of it and to relay my interlocking path. They completed the job very efficiently and professionally. I am extremely pleased with the workmanship and do not hesitate to recommend doing business with WCI.
Graham
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November 2023 by Mo Nouidei
Very rude owner, doesn’t care much about safety or service.
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October 2023 by Jeff Cluney
Had our driveway done last week by Greg and the Crew @WCI and so happy with the results! We booked this job last summer and had a few setback with pushed us to reschedule, Sandra and Greg were super helpful and accommodated our request!Driveway is completed and looks amazing! Highly recommended!!
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August 2023 by Zeina McFadden
These guys are good at what they do. They were fast, efficient and communicative. In fact, they were the only ones who were very responsive and communicative. I would recommend, and will be recommending. Also, the price point is great!
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August 2023 by Brian Lohr
We just had our driveway redone using WCI Ottawa Paving and are extremely happy with the results. More than a few neighbours have come by and commented on what a great job they did.WCI was very quick to come out and provide the initial quote, and within two weeks of agreeing to the work they contacted us that they were available to do the job that day.The whole crew was very friendly and great to deal with. They did an amazing job installing the driveway and ensuring it was graded and draining as expected. They also did a very thorough clean-up of our property and the street afterwards.We would definitely recommend going with WCI Ottawa Paving.Service: Asphalt paving & repair
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August 2023 by Steve O’Rourke
WCI is THE company you will want to go with when it comes to paving. Amazing work, great crew and beautiful finish product. Don’t waste your time calling around… I did and wasted weeks with other no shows and misleading information. Greg is the man for the job!Services: Asphalt paving & repair
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July 2023 by Matt Neuheimer
The whole crew at WCI Paving & Concrete were excellent and went above and beyond what i expected.After getting 4 quotes WCI's being the most reasonable they showed up very quick and repaved my 40 year old lane way and even fixed part of my interlock walkway.The best thing about dealing with WCI was it felt like family, easy to talk to, prompt and kind responses.
