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December 2023 by Donald
avoid the service department because PAUL lies like a rug
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December 2023 by brad noble
Went in to ask about a loader problem. Manager looked miserable and wouldn’t help me because I didn’t buy my machine there. Didn’t consider me a customer. Also was berating his employees right in front of customers. Please go somewhere more professional
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December 2023 by Tim Little
Do not recommend. 1 star review changed to 2 star for attempting to track me down to change review. Thanks! -Timothy
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December 2023 by Jonathan T.
Owner is rude and condescending! I went in to ask a question about some machinery I own and was mocked by him about my lack of knowledge on the subject and refused to help me because I did not purchase the machinery from that location!I will not be returning!
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December 2023 by Kishan Patel
Owner is rude and unprofessional. If this is how they treat customers I'd rather buy from somewhere else.
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December 2023 by Rocky DuCorkis
Found them rude providing bad customer service
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November 2023 by Nick Sadler
This company will sell you the wrong product over the phone, and when it comes in and you point out that it is the wrong item, they will not let you return it even though they are still in possession of the item.I attempted to speak to the (apparently) ONLY guy in the store that can do returns, just for him to not be in the store and never return a call after 6+ calls made over about a month. Left a callback number with the clerks every time but obviously that was pointless.So not only do they still have the wrong item in their possession, they are refusing by omission to refund me the $1600 that I gave them prior to the item’s arrival in good faith.Will never be doing business with these clowns again.
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August 2023 by Joban Sandhu
I will give them rating in minus stars. The guy Dan there is very rude and greedy. I was going to deliver their equipments and unluckily my trailer touches his fence. There was a small dent on the fence. Dan was asking me to pay 8000 plus taxes. He made a quote by himself. He has equipment shop how he can quote for the fence himself. I have the quotation of $9040 made by Dan. I told him to exchange the insurance information but he ( greedy guy) ask i just need money. They block my truck with the forklift. He was blackmailing that he will call the police if I don’t pay. Then i call police. Officer helped me to get rid away from this place. They exchanged our insurance and greedy guy wasted my whole day there. Try to avoid this place. There are number of other equipment shops you can buy from another shops with reasonable price.
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August 2023 by harpreet singh
Very rude person .if u delivering with a semi truck watch out .avoid this location !
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August 2023 by Gurpreet Singh
Dan is very rude and greedy. Please try to avoid business with them.
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November 2022 by Danny McMahon
We have been dealing with Casselman Bobcat for 10+ years and buy a new bobcat every 2 years. Marc, Pier and Dan have always been fair and good guys to deal with and when we have a service issue they bend over backwards to get things looked after. Great family run company! Congrats on your new location in Carp!!
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September 2022 by Yannick B
Great location for all your bobcat needs
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June 2022 by boss dos
Service department is a joke. Paul lies like a rug and tells you what you wanna hear. Went in for a simple job that takes 2 to 3 hours and got written a 18 hour bill because his mechanic didn’t know much about gas powered engines? They held my machine till I paid them the $2800.00 for a simple carburetor overhaul and install of choke cable. I never felt so ripped off in my life leaving this store. Dan the owner was extremely unprofessional and needs to learn a thing or two about customer service.
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April 2022 by Arthur Rutley
not impressed with this location. purchased a part for our S130 made the mistake of prepaying. been on going phone calls with PAUL saying the part was picked up. for a $280 part and lose a new Skid steer sale. Bravo.
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April 2022 by Dustyn Kerr
Tons of tractors
