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November 2023 by Susan Louis-Seize
I stopped in to purchase a no-pull harness for my rat terrier. The lovely lady helped me find the right match for my needs. Thanks for your excellent and knowledgeable service! It was not the most expensive product, but we agreed it was the best. Honesty goes a very long way! I walked my Obie today, and it fits him like a charm!
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September 2023 by Joa Geo
Good selection, friendly service
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September 2023 by Barbara Van Der Heide
Friendly staff and helpful.
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November 2022 by susan thibedeau
Great service went out of there to help out . the problem was solved
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November 2022 by Annette Santoro
Staff is always so friendly and knowledgeable.
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November 2022 by Jenn Stewart
Very helpful staff
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October 2022 by Sheena Unsworth
In the past month I have gone to purchase crickets every single week for my gecko. The first time they didn’t have any more. Second week they didn’t get their cricket order. And the last two weeks. They didn’t have any again. I always go two-three days after they receive their orders on Thursday. I do not live in the area but this pet store is the closest location to me.When it was the previous owner of the store it was awful and they never had any crickets. Once the new owners took over it was great.. for the first few weeks and now it’s back to the same way it was before. I went in to purchase crickets and when I asked why I have been coming for over a year now and they never have any the response I got was “the same day we receive the crickets everyone comes to buy them” In my opinion more crickets should be ordered so people like myself who cannot make it out to casselman till the weekend can come purchase them. They are the only store I can buy some or I have travel to rockland or hawkesbury. This is not okay and unacceptable considering they are the only store to sell reptile feed in the area. Do not shop this location if you plan on getting crickets.
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August 2022 by Ahad Med
Super friendly and helpful staff & manger ❤️
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June 2022 by Jp Desjardins
Expensive but they have all your needs for your animals
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June 2022 by H H (Ottawa99)
Nice store, the lady there is a bit too much when you come in with your pets however the other employee seems very pleasant.Lots of items and a good variety, prices are a bit high but that's to be expected.
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May 2022 by Vaness L.
I've seen the owner be very rude to other customers, although her staff are mostly very friendly. I do wish she'd pay more attention to the dog food she puts on her shelf, out of the research Ive done I found only 1 brand that doesn't have multiple lawsuits for having very toxic ingredients in them... I suppose it's the same for most store unfortunately.
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April 2022 by M BT
Super great customer service with personalized recommendations.
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April 2022 by Marie-Josee Gervais
It's a good place, clean and staff are friendly!
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April 2022 by Mackenzie Moisan
I went to go there almost 40 minutes before they closed the door was already locked and they where putting the cash and everything away.
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April 2022 by Janet LeTouzel
Best Pet Valu anywhere. Helpful, knowledgeable and pleasant staff. Have been before and will return again. Thank you ?
