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January 2024 by Run away
I've consistently had positive experiences with this pharmacy. The staff is friendly, and the service is efficient. Medications are always ready on time, and any questions I have are answered with professionalism. I appreciate the convenience and reliability.
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October 2023 by Ingrid Shiner
This has been my pharmacy for 15 years and it was a good one up until about three years ago when it quickly became the worst pharmacy I have ever experienced. The staff is grossly incompetent. Ordering compression stockings is a nightmare from these clueless folks. I have had to wait several months for an order, they don't return calls, forget to return calls, and simply can't be bothered. I have found another pharmacy in Port Hope to meet my needs and I strongly advice anyone looking for a reliable and helpful pharmacy to steer clear of this one.
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August 2023 by Amanda Dean
Ever since the new owners took over, and all the staff has changed, I have been truly dissatisfied. Longer wait times!There is a women who answers the phone (who refuses to give her name) is so incredibly rude. Always sighing and sounds completely irritated to help the customer. When I asked if they don't call customers when their prescriptions are ready any more she said depends!Will be speaking with a manager today and taking my business elsewhere today! Do yourself a favor and go somewhere else!
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August 2023 by Nicole O'Donnell
Horrible customer service with new ownership; staff very rude
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June 2023 by keith davis
Not helpful very confrontational. Guardian Drug Store in the mall much better. Have no idea why they have any 5 star ratings. 0/5!
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January 2023 by SL Somerville
I called 101 when I was very sick with flu and needed my inhalers from my old pharmacy. Was thrilled they promised to take care of it for me. They NEVER even bothered to follow up with me. I was extremely ill for two weeks and when I called to find out what happened they said they didn’t have my prescription and they don’t keep track of who they call. So they don’t follow up. I never got my inhalers from them. The worst service. I could have died.
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December 2022 by Jeff Tomkins
This pharmacy doesnt even deserve 1 star. They sold my 75 year old Mother an asthma chamber for $50. She said it was the wrong one and the employee said no that it was the right one. My Mother said ok I will take it home to see if it is right and if not I will bring it back. Nothing said by the employee. When I went with her to return it they said they could not take it back once it leaves the store even though she didnt use it. They basically cheated my Mother out of $50 Whatever you do dont buy here or it could cost you.
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August 2022 by Holt Mark
I picked up my prescriptions the staff is always friendly and knowledgeable.
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January 2022 by Rob Armstrong
Great staff, well run and we'll organized.
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December 2021 by Susan Koziarsky
Absolutely ridiculous! I purchased 2 tubes of topical pain reliever and one tube did not have a seal on it, which I thought was a bit odd. So when I went to squeeze the second one thinking it wasn’t sealed at the spout either, the seal at the top literally split open and the gel sprayed everywhere and stained my top and I lost a quarter of the tube. What a hassle and when I finally found the time to go back to the store and expected to get a straight exchange, I was told that since it was technically my fault, they’d need to have a manager weigh in on it! However, there was no manager available at all and that I’d have to wait yet another day and be further inconvenienced or buy another tube!! I expected a better level of customer service from this pharmacy.
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December 2021 by Tanya Mills
This is the worst pharmacy I have ever dealt with. For a pharmacy that lists themselves as "HAPPY, HAPPY, HAPPY", the abruptness and rudeness caused me to switch pharmacies. I am baffled by all of the great reviews this place gets. I have had my medications shoved toward me by the pharmacist as the plastic protective door slammed shut. I tried to get fitted for compression stockings at one point. Not only did the employee have no idea what she was doing, she admitted to having poison ivy while handling my legs and feet with her hands. When I informed the employee who actually could have helped me that I no longer required their help, she said, "Oh, well that's good news." Know what else is good news? I took my business elsewhere. I can't possibly be worse off with a new pharmacy who knows how to treat people. 0/5
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January 2021 by Terri lawrence
Great service all staff are very good at helping with all your needs
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January 2021 by Tammy Martorino
There always nice and fast with you prescription
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January 2021 by Mary Anne Kellar
Friendly and knowledgeable staff.
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December 2020 by D C
I ALWAYS recommend this pharmacy...the best, most helpful people in any pharmacy I've ever been too. My husband came out of the store the other day and said "we need to write a review" . I agree, great job Pharmacy 101!
