-
November 2023 by todd McClements
I was trying to replace a broken phone. No help at all. They kept referring me to go online.
-
November 2023 by RusSELL Hutchings
Terrible internet streaming. Constantly getting an unstable signal, almost a flickering when trying to watch my streaming services. Technicians provide no resolution or explanation after numerous visits. Yet when testing rhe signal speed in can appear quite fast. There's a real flaw in Fibe
-
September 2023 by Gamy García
We were mad but that was not because of the representative but the people on the NHC that don't communicate with each other. Guy in the store, sorry I don't know his name, was patient, explained the process, guided us of what to do, got us a great plan. We were lucky we get later a guy in the NHC that know what was going on
-
September 2023 by TheSmithsquared
These guys are a joke. They won’t let you hold any phones without the security tag and cord connected to the back of it. Who on earth would buy a $2,000 phone when you cannot really hold it and see the weight or how it closes???? Plus they were rude and not helpful. There are many bell locations and I would avoid this one.
-
July 2023 by Ken McGuire
Nicholas at this store was friendly, to the point, clear, presented options and solutions. I got a new phone, plan was updated and improved at a good price. Easy pressure and thorough. Thanks.
-
June 2023 by Ray Mahon
Nicholas was very helpful thank you so much:)
-
February 2023 by M H
I came to this shop for a question about a phone repair. The Bell employee at the front desk referred me to a place down the street because the "guy there is very good". If I wanted to have the phone completely destroyed and broken beyond repair, I'd say yes - the guy there is very good.After I got it back, the repairman had a simple response "the back always cracks when you take it off"Be cautious when any Bell employee refers you Dollar Villa for a repair.
-
January 2023 by Danny Laliberte
Company asked to ship a company phone for a manager over night to his personal address and they haven’t do so. The manager had to resolved everything by himself since the mistake made by the store clerk and didn’t take any action.
-
January 2023 by Brad Walton
Tied with the worst company on plantRunner up Rodgers
-
September 2022 by Kai Leskinen
Had an incredibly difficult experience with Bell. Had an appointment booked for last Friday to hook up internet in Thornbury. Their window was 8am to 5pm. On file it was noted the technician was to call while on route (I live a couple streets over, moving to a new house). Technician did not call. Thankfully a neighbor notified me. Technician told me he had to go down the street and let Bell configure something, maybe he mentioned a communication panel/box? He left. Bells assistant chat specialist on three occasions on Friday told me a Technician would guarantee to return before 5. Then it turned into our technicians also work till 9pm and I'm still to wait as the ticket is open and someone will show up. How naive ???? I was to be waiting around for 13 hours. No calls no msgs.Come Saturday - back on the Bell chat - they reassured me that a Technician will reach out and install within 24 to 48 hours..which at this point I didn't believe.I called Roger's, offered me 1G vs Bells 25mgps and cheaper. They also gave me a 2 hour window of my chosing with a back up time same slot the following day.Back on Bell chat Sunday to cancel my order. After confirming and validating they read that on their file from their side of things that the order/internet was in fact installed...I explained what happened on Friday and that no one even entered the house. I spent a long while on the phone to close the account and service agent at the end did say that it's possible that I will still get a bill within a month.I have a suspicion that sometime tmrw Monday a technician will call to tell me they are on route.
-
March 2022 by Angela Plesa
Have been with Bell for decades but am now leaving forever. The miscommunication when speaking with phone reps who really don't know very much and who just 'lead you down the garden path' to nowhere is unbearable. Never never never again! I found a much better deal and assistance elsewhere!!!!
-
March 2022 by Jason vanVoorst
To have customer service assure credits would be issued and then not show as credit - not changing billing addresses, disconnect services 2 weeks before a move date, and an inability to work with businesses to resolve the issues created by the corporation itself and its staff is absolutely appalling and a full disgrace to this corporation - after almost a full day on and off the phone this is still not resolved and our services still not re-established from Bell’s own customer service errors - this is one very unhappy customer who wants nothing to do with the lack of adequate service, response or resolution. To Add 3 Months Later and the Exact Same Problems - Multiple Calls to Have Billing Address Changed - to no resolve after 6 weeks and finally after Multiple Calls to 310-Bell it was finally changed. If we could give less than 1 star - We would!! Only reason for staying with this atrocity of a company is due to contract!! Look anywhere but bell for your services!! You’ll be glad you did!!!
-
March 2022 by Andrew F
Nate from this location called me to help set up internet for my home and was hands down the most helpful Bell employee I've had the pleasure of speaking with to date. He was very thorough and made sure every detail was correct before ending the call. Would highly recommend their service as it was above and beyond. Thanks again Nate!
-
March 2022 by Maureen Robertson
Worst experience I have ever had with a bell store. First off...you contact the store to see what they have in stock. Try calling them back a minute later and they have their phone off the hook...did not understand why. Upon going into the store to see if you can upgrade your services and the person is very uninterested in serving you. No one else in the store and already had the feeling we were troubling her as she was too busy playing on her phone rather than trying to explain things or working with the customers a solution. Extremely poor customer service and will not be going back. Sad when you ask them about their service and they turn you away yet you can go to the Source and have a way more pleasant and friendly experience where they actually work with the customer. At this rate I am not surprised that I did not see anyone else in the Bell store..they probably had a bad experience as well.
-
September 2021 by A F
Nate from this location called me to help set up internet for my home and was hands down the most helpful Bell employee I've had the pleasure of speaking with to date. He was very thorough and made sure every detail was correct before ending the call. Would highly recommend their service as it was above and beyond. Thanks again Nate!