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February 2024 by Carson Barberi
Worst CIBC branch I have ever been forced to use. My calls were never returned, every visit was a ridiculous wait time. I switched banks after my information was stolen and I couldn’t get anyone at the branch to return my calls or help me open a new bank account. I went twice in person and waited for more than 30 minutes each time only to be told to call and book and appointment, the same number that I had already left voicemails with. On my second visit I closed my accounts and now have to make an appointment to remove all my investments. I’ve been with CIBC for over 10 years and they left me with ZERO support or help after my banking information was stolen.
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February 2024 by Dawson Hettrick
As a former employee of CIBC I'm well aware of their operating systems and how to navigate them so the fact that one of your FSRs refused to simply change my pre authorization information on my loan and tried to push me to have an appointment for a task that takes two seconds is ridiculous. It took me contacting my previous manager in SAULT STE MARIE ONTARIO (let that sink in for a second) to be able to complete this transaction remotely and guess what?! It took one minute of me receiving the documentation, signing it, and sending it back. I definitely recommend doing business elsewhere if you're looking for an efficient bank that knows what customer service is and actually has some common sense. 0/10 this branch stinks.
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February 2024 by Alyssa Mcell
I am with CIBC because of their customer service. I just moved to Collingwood and this is the worst CIBC customer service I have ever experienced. Will probably switch banks
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February 2024 by LAKSHAN VINDIKA
Great customer service by Camila Munoz.Assisted me with the account opening and card issuance with a minimum time. Highly Recommended.
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January 2024 by Davyd Hevorkian
Thank you very much for your professionalism
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October 2023 by Tech Team
Extremely slow service. Line up all the way to the door and only 2 service counters windows open to serve people. Expect to wait at least 20 to 30 minutes. Id recommend going elsewhere or to a different town, since it will probably be faster. Very slow service. Would not choose this location again.
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October 2023 by Sean Cotnam
Teller was calm and cool doing her best. 9 people inline on a Saturday while one teller processes a guy for 22 minutes and then when actually served have to wait for the withdrawal. However during the wait, advisor was rude when some voiced their concerns about the wait. Avoid branch if you can.
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September 2023 by Ken Reynolds
Not good service at all. Waiting 40 minutes in line. 2 tellers and lots of employees sitting and chatting in there office.
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September 2023 by Ashley Cekavicius
Worst branch ever. Tellers are extremely rude. They also steal your money. I went to withdraw my money and wasn’t given the full amount. Nothing but a major headache. Will never go back.
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July 2023 by Mangesh Moghe
None of the tellers say Hi, Hello How are you? If we say that they dont respond. We say thank you, they never say you are welcome, have a nice day etc...where are the manners? Where is customer service and pleasant experience? Are they not trained for basic manners?
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March 2023 by Hell Is May
Best branch of CIBC. All staff us very professional, knowledgeable, and friendly. 5 stars!
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February 2023 by sutirth swami
Inform your customers to new rules by e-mail so they don’t have to drive 100 Kilometres for their concern . Very bad experiences thousand dollar loss of mine because of non-cooperative staff .
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February 2023 by Adarsh Doshi
Best branch of Cibc ever experienced..I was here today and had petty concerns..but the staff was too generous to help..!
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February 2023 by Kevin Barrow
Worst branch I’ve ever been to.Terrible customer service from the tellers to the manager. Very unprofessional and rude.I am surprised these people are allowed to interact with customers.This branch give CIBC a bad name!
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October 2022 by Helloo Panjet
Great and quick service. Very nice staff. Never had an issue at this branch
