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December 2023 by Storm Sinyard
Recently my truck was stolen. Kell's towing was the ones who recovered it and impounded it on behalf of the OPP who found my truck. I was absolutely loosing my mind as the truck was stolen from my storage lot on the 4th of December (2 weeks ago) and I just found out last night. The truck has since racked up 2 weeks of storage fees, and I thought I was going to have to forfeit my truck. When I called Kell's towing I figured it would be the same as any tow company, where they didn't care if I could afford to get my stolen truck back or not, but to my surprise, I had the absolute pleasure of dealing with a phenomenal woman named Linda. Let me say, when I say she was a Saint, I mean she was an absolute Saint. When I explained how it was stolen, she reassured me they'd do their best to ensure I got my truck back. I explained how being it was the holidays, I couldn't afford to get it back, let alone do the 3+ hour drive 1 way to come pick it up. Linda was able to help me come up with a plan where I could pay the storage/impound fees and they would deliver my stolen truck back home to me. She along with her colleague Angie worked out a plan to help me pay them the required fees and help get my truck back to me before Christmas. The service they provided me with was just exceptional. Not only that, but Linda took the time to follow up with me a couple times to make sure she could assist me as best as she could. They also told me they could allow me to pay over Etransfer seeing as I live so far from their yard, and my credit card is currently maxed out. If I ever need a tow out in that area, you can bet that thanks to the wonderful service Linda and Angie provided me with, they'll be the one and only call I make. If you ever need a tow out in Collingwood or the local surrounding area, don't hesitate to call this amazing company! I've dealt with a lot of tow companies thru the years but I have to say Kell's towing is probably 1 of 5 or less that I can confidently say ARE NOT crooks. They actually care about the people and their situation, and take good care of your vehicle while towing it. Thank you thank you thank you Linda and Angie for your help. I really hope the owner of Kell's / BB TOWING sees this and praises you wonderful people for the amazing work you do. GOD BLESS YOU WONDERFUL SOULS ?
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December 2023 by The Real VR
They have towed countless broken down vehicles, opened doors after locking keys in our car all the time. Battery jump starts. Greatest drivers. Everyones so friendly. The dispatcher is super friendly! Great service!
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October 2023 by Darryl Birch
I called there to pick up a car. I was greeted by a rude call taker. After she said someone would be there, I had to wait another 1.5 hours for someone to meet me, and then she didn't even have my bill ready. Bad employee, I hope she is fired. I seldom wish for this.
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August 2023 by S S
Worst towing company ever even lied to CAA so they wouldn't send another tow truck thus making me have to drive with a leaking brake line to Canadian tire which thankfully wasn't far away
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March 2023 by Gary Perry
Great! 3/4 of an hour from phone call and we were away and running. We were way out in the middle of nowhere.Guy was calming and very friendly professional.Thanks!
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March 2023 by Anthony Wolf
Horrible service over the phone. Can say that the lady on dispatch is rude and not helpful in any way! They like to pick and choose when to give people a deal/help people out and in no way are understanding or helpful towards people in unfortunate situations. Knowing very well they could have done something in regards but choose to play the stubborn hand and go the route of I’m just an employee I cannot do anything is ridiculous, thankfully there are other tow companies I know to now choose over and recommend to others now like b&b and curries towing. as a local to town Kells has now left a pour taste in my mouth, thankfully true colours finally showed so I will not support anymore
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February 2023 by Teresa Morgan
Experienced an issue with 2023 Jeep Grand Cherokee Summit and Joe and Ian provided exceptional service. Very impressed with their professionalismService: Car towing
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November 2022 by Linda
Due to my own error i left the car with my dog to do something more interesting (and keep warm) than sit in the car for 1.5 hours in a snowy ditch, but Kells came early and waited for me to get back. Literally in the middle of nowhere the address being an intersection of a side road and a line, still they found me. Their office and service is great. Highly recommend this local tow service.
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May 2022 by Vincent Liang
Called through a Toyota roadside assistance. We got into a snow ditch and Eric got us out without any damage to the vehicle. Very professional! It turned out we gave the wrong address, but Eric spent time to find us and finally got us out of th ditch! If you stuck in the snow near blue mountain area, don’t hesitate and give them a call now.
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May 2022 by Ryan Usher
I called through my credit card assistance program and they showed up promptly, leaped out of out the truck and was ready to assist. After boosting my bike battery he insisted to wait around until I had safely drove off. very personable and gave great advice moving forward on charge times and age.Services: Battery service
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May 2022 by Alexander Ferri
I found Kell's towing to be great to deal with. They got me a truck quicker than expected, and the driver awesome. I would certainly recommend them.
