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September 2023 by Steve Baldry
So... My Honda Civic had an exhaust leak on a whim called this place to see if they could have a look at it, bring it on over we can fit you in.. So when I get there they tell me it will $30 bucks just to put on hoist and have a look, "Don't worry sir, if you do the work here we waive that charge". Right there I knew it was a SCAM, but I let them prove me wrong, "fine I said". So car goes up and they look at it, show me the issue, which was the muffler was disconnected from the exhaust due to rust and corrosion. Knowing enough about cars, simple fix I said to myself. "Ok can you provide a quote to fix it? As I waited in the office for the estimate I enjoy a great free coffee. The gentleman comes back and slaps down an estimate that blew my mind and at that point I realized my initial intuition was correct, here is the SCAM. Give the customer an outrageous quote because he knows its going to cost him $30 plus tax if he doesn't go ahead with the work which would be a 100% loss. Then he has to go find another shop to do it, be inconvenienced, maybe it will be same or more blah blah blah. Most people would say fine just go ahead I just want to get it done. Well I am not that guy and now this place knows this. The moment I left this place I called another shop and explained what the issue was. They said they could fix it for around $130-150 plus tax. I had to wait 3 days to get my car in but I just got back home from Mike's Service Center and the car is running amazing!. It took 1 hour and was professionally fixed for you guessed it $150 plus tax. All you have to do is look at pictures below to identify the SCAM Midas does here. Charge to put car on hoist, overcharge the work because it would be to inconvenient and costly to pay for nothing to go somewhere else!!! WRONG!!!. I saved 200 bucks even if you include the 40 dollar scam to have Midas LOOK AT IT!!! Never go here because they have 0000 integrity and they are ripping people off.To top it off the individual laughed and mocked me when i called him out for his outrageous quote to fix a simple exhaust issue. He said "You must me an automotive master" to get it fixed somewhere else for cheaper. Well I guess they were right about one thing! Go to Midas if you want a great free coffee but DO NOT let them look at your car, unless you don't care about wasting your $$$$$$Service: Exhaust
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September 2023 by Robert Brydon
I was in yesterday to have my rear brakes looked at and fixed as there was a bad grinding coming from the passenger side-rear brakes.Having the day off due to the Rob Zombie concert the previous night, I only had yesterday to have it fixed and was concerned that I wouldn't have enough time for this Midas to get the job done by EoD.I spoke to Leo on the phone ahead of leaving and was advised that it was possible if I could make it by 12:30pm.True to their word, they first inspected the brakes, finding that my electronic parking brake had seized in that wheel, which had damaged the rotor and worn he pad right off.I was expecting it to be expensive, and when I got the quote, it was about what I expected it to cost.Once the job was completed, I was very happy to see that the quote and the final charge were the same.I will definitely return to this location, as they followed through on all that was asked of them and were very respectful of my gender identity, as I identify as transgender female and was not treated any differently than any of their other customers.
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September 2023 by David Doner LED Guru
Came in for an oil change. Scheduled appointment for 3pm, arrived at 245pm. Left at 4:45pm. Was a touch upset when I watched my vehicle sit in the front parking lot over an hour while watching several technicians just talking to each other in the shop. The technician Chabo was thorough and gave full free diagnosis finding brakes worn and off course the air filter was recommended to be changed, an item I always get told needs changed and doesn't. Chris the service advisor was great, detailed and went over all paperwork beforehand so no suprises, I just don't think it should take near that long when scheduled. It would have been nice for someone to ask if I had time to wait for full service report when I just needed an oil change and to get out and back to work, not expecting a scheduled oil change to burn 2 hours.
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August 2023 by Ariel O
I am so, so grateful for Chris and Nick and their entire team. They walked me through the steps I needed to take to work with a tow, and then stayed open late to fix my car. The following two days they’d be closed and I was in from out of town - their kindness and dedication changed the direction of my weekend. Thank you so much!
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August 2023 by Sally Michaud
Very pleasant & respectful receptionist, but the one thing I feel they should have done was order the parts right away instead of trying to call me first which meant they were not ordered in time & my car had to be left for the weekend. I signed the work order, you had my permission. You already told me parts would have to be ordered initially so why call me? That was frustrating.Services: Exhaust
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July 2023 by Karen Flower
Called Midas around 12:30pm and they agreed to do my brakes the same (within the hour). Speedy service. Good customer service. Overall a great group of mechanics. Would definitely recommend again. Thanks guys!Service: Brakes
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July 2023 by Anuj S
The employees did an oil change and brake replacement for me. They were extremely professional and friendly. The tasks they performed was outstanding. I’m 100% satisfied. definitely recommend.Services: Brakes
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July 2023 by amanda spears
I went this morning to get my car looked at due to a right wheel bearing issue that turns out needed to be replaced. I told them I'm a student, yet they quote me $950. Thinking to myself, alright, maybe it is that expensive. Meanwhile - I go to another auto shop in Collingwood, and they quote me $445 for the exact same service. When I initially questioned the Midas worker as to why it's so outrageously expensive, he responded with "Yeah, everything's expensive these days." Then how did I land over $400 cheaper quote from a reputable auto shop? I'm a female so wondering if they were taking advantage of the fact that I don't know much about cars. Anyways, lesson is ALWAYS check in with other places first before committing to a quote. Suspicious for sure.
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June 2023 by Donna Elliott
Received an email response prior to opening of the shop offering me my preferred time! I actually called to confirm and check their schedule and was offered an earlier time that suited me better!Work was completed-oil change, very professionally done!Chris was my initial contact and Leo was the person on site I dealt with. Copies of the report on the check list was emailed, I viewed on site-very well done and clean space for anyone searching for good service this is it!
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June 2023 by alex p
The shop was great, they fit my car in on short notice and worked quickly and efficiently. The service was friendly and they were thorough with explain what was being done and why. They changed my breaks and transmissions lines and did an oil change. I’ll be using this shop again.Service: Oil change
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June 2023 by Adrian Brakel
The guys at Midas were fantastic. I’ve been having major electrical problems with my van and they dove into it with a lot of their time.It ended up being a dealer fix only because of the severity of the problem.They could’ve started replacing things and charged me a lot of money, but instead told me it’s best to take it to the dealer. They only charge me a very fair rate for what they had done.I will be definitely bringing my other vehicle here for my future services.Services: Electrical repair
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June 2023 by Shannon Mc
I recently moved to Collingwood and it was my first time taking my jeep to any automotive establishment in Collingwood. Very great experience. They were quick to get back to me with an oil change appointment and they were very trusting from the moment I was greeted. I was really impressed with the before photos they took that they later emailed me. They did exactly what I was there for and didn't try to promote anything that wasn't on my agenda.Thank you for your service. I will be returning in the future.Service: Oil change
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May 2023 by Dan Santos
Been here a couple times. Most recently, they got me in for an oil change in less than 24 hours’ notice. Other places I called were booking at least 1 week out. They’re knowledgeable and communicate very well. Leo was great and I think it was Nick that helped me last time? Good people, good service!Services: General repairs & maintenance
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April 2023 by Craig W
Service was great and Nick kept me updated. Air conditioning repair cost was twice what it should have been but hey whatever. Two full days without a car was not cool given what I was paying for service. Really inconvenient. Should have been able to source parts and complete the repair in one business day.Services: Exhaust
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April 2023 by Barb Britton
Wonderful experience. Very kind, knowledgeable and thorough. Along with the oil change they did a visual inspection and emailed me an inspection report with photos of areas I should consider having serviced. I will definitely return.Services: Wiper blade installation
