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November 2023 by Corneliu Muntean
The store is nice but expensive.By exampleIn the store:Hill's Science Diet Adult Perfect Weight Chicken Recipe - 3 lb 41.99On amazon.ca the same product is 30.39
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November 2023 by Julia Ferreira
Best place to get all your pets needs! Constant new and creative products and food arriving, keeping things new and fresh! ?
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August 2023 by Haydn barton
Great place to find all you need for your pets. Some items can be overpriced.
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August 2023 by Patricia Cleary
Provides quality products with helpful staff. Prices are somewhat high / my puppies go through one chew stick @$4 ea /$25 per bag of 20 is betterWe love to support local businesses so our motto is know what you are shopping for and value service and convenience.
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August 2023 by Thomas G
All the staff at this location have provided me with exceptional service over the last few weeks. Mallory was happy to help me choose the best options for feeding my bearded dragon and helped me pick out a new fish tank setup. A few other lovely people did not hesitate to offer their help.If you are looking for a friendly environment to get knowledgeable, professional service for all pet supplies, this is the store for you.Thank you again,Tom
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August 2023 by Madison Hackstetter
Nice people good service I managed to get walk in nail trims done as they were not started on the cats and had a bit of time to spare before they did. I forgot to bring a leash cause I was just popping in for food they lent me one to bring her back out to the vehicle very helpful.
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April 2023 by Emily
I've read some reviews that people had bad experiences with the manager there. This was not my experience. I was hoping to buy a certain brand of puppy food that I was assured by the distributor, would be in stock. It was not. The employee phoned the manager for me. She was very helpful. We spoke at great length about the issue and, subsequently, I changed the food brand. This woman and I spoke for easy half an hour;very patiently, never trying to end the conversation. I felt she was kind, patient, knowledgeable and wanted me to feel happy and content with my purchase. If this ever changes, I would definitely update my 5* rating because I think these customer experience reviews are very valuable!
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April 2023 by Sonya Satveit
We had a terrible experience at this location coming here for the first time to give our dog a bath. In complete contrast to the amazing staff and experience at the Uxbridge Pet Value. The man was rude and they give you what is supposed to be shampoo but it was basically water and barely even lathered up. Then they tried to charge us $5 for every extra towel! In Uxbridge we were given access to proper shampoo and unlimited towels. We have a Bernese mountain dog! We are used to amazing friendly staff who love animals and greet us and esp our dog and give her a treat, etc. We are new to the area and now will never do business with this location. Terrible ownership.
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April 2023 by Furmom
The 1 star is for the sale of fish kept in tiny containers and selling other animals. I understand there are new owners.
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March 2023 by Stephanie Caetano
Karen was beyond helpful in finding me a harness for my dog after he outgrew his. She was great at helping my find something that I liked and was easy to put on, she helped me try a few and went above and beyond!
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February 2023 by Sharon Griffiths
Very knowledgeable. Great customer service.
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January 2023 by Danielle W
Very friendly staff who took me to what I needed. Even offered to carry the very heavy bag of dog food out to my car which was nice since it was cold out.Things seem to cost a bit more but I think that's probably just inflation rather than a store level decision. Whenever I'm in Collingwood I would always go to this store for all of my pet care needs, treats and furniture. Plus they have some cute guinea pigs to boot ?
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November 2022 by Jeremy Karkheck
In general the store is good ...however since the ownership change prices have skyrocketed ...a medium bag of Performatrin dog food has gone from about 48 bucks to 61 bucks a bag. There is little justification for such a huge increase...I will now consider phasing my pets onto another more reasonably priced food.
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September 2022 by Mariah Breault
I've never had such pleasant service, the store was incredibly busy but I had a few different questions at different times of my visit and there was always someone available to help. They were all very friendly and knowledgeable, would reccomend this store for sure
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September 2022 by Ian Rich
Always friendly staff, nice selection of toys and treats, and your pets are always welcome!
