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March 2024 by Ryan McKenna
No hello, no “can I help you with anything,” no goodbye. Would have been great to get some assistance today as opposed to having 5 staff members sitting around the bar and chatting amongst themselves.
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March 2024 by Jonathan Whetton
Stumbled on Squire John's website when looking to buy my first snowboard.I spoke with Nate multiple times. He was super knowledgeable and answered the million questions I had.I was set up an incredible snowboard and binding package and couldn't be happier!The incredible service, fast shipping & great deals from Squire John confidently lets me say you should not buy your snowboard from anywhere else.Thanks for making buying my first snowboard that much of a better process!You guys are awesome!
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March 2024 by Mike Viner
Shane helped me with a full touring setup and couldn’t have been more helpful. He took the time to walk me through my options, he was extremely knowledgeable and ultimately I bought everything I needed (my intention was to shop around, but didn’t think I needed to in the end). Couldn’t be happier with the equipment and the price, and the customer service was excellent. Highly recommend.
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March 2024 by Amanda Showler
Absolutely awesome!! I came in for tune up on my skis and they were so kind and efficient. I picked them up 2 hours later good as new.They also helped me pick out the perfect gift for my friend. Very nice and friendly staff. Would definitely recommend!!
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March 2024 by Diana
Thank you so much to Nate and team for helping me get a new board, bindings and boots. What a fabulous experience; they went out of their way to ensure I got exactly what I was looking for.I greatly appreciate it and would absolutely recommend!
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February 2024 by S and J Fine
We have been skiing the world for 60 years now. One thing we know is a quality ski shop. There are lots of shops around but not too many with top tier products along with truly knowledgeable and experienced staff. Squire John's is just such a place. Thanks Nate, for sorting out issues with my new boots. Had a great day on the slopes.
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February 2024 by Lisa Costa
In my 25 years of skiing, I have never had a boot actually fit my far-from-average foot conformation and calves!!! I came into the Blue Mountain store multiple times and was helped by all the employees working the boot section, definitely a team that works well together. They were all friendly, enjoyable to converse with, and established a great rapport and trust in their services. They were able to find a boot that fit me best in a fair budget, and then alterations were made on the spot with no pushback (and no extra costs). The service department was able to mount my skis (bought at 50% during their summer tent sale) with bindings to fit the boots in less than 24 hours, despite how busy they were. I was on the hill that next day and I've never skied more comfortably and confidently. Thank you thank you thank you!
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December 2023 by Scott Armstrong
Love their ski equipments selection and service. They know their stuff, great boot fitting, great race stuff.
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December 2023 by Dominic Casillano
Great customer service. Bought a board last year and they set it up for me and gave me free wax. It recently got damaged but Mark was able to complete a warranty exchange for me.
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December 2023 by Gary Bernier
At their summer sale. I was helped by one of their people with a snowboard and bindings. The bindings were for burton boards only, so they needed to be changed out. When I went to the store this week. It was bring them in we'll swap them out. The problem happened at the till. They ended up not doing a swap, but an upgrade. I had to pay the difference between the saie price and the current new price for the bindings. It was their mistake in the first place. So they can now sell the returned bindings at full price making even more money. Disappointed!Appreciate the response. Thank you!
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December 2023 by Terence McGuire
There's no place staffed as well as Squire John's, everyone is willing to help and knows their stuff!
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November 2023 by Peter Bauer
Squire John's is great. The service is exceptional. The staff is very knowledgeable. They are well stocked with all the newest equipment. It's by far the best ski shop in Ontario.
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September 2023 by Kyle Chow
I ordered a pair of cycling shoes I’ve been looking for a while now and had the help from Mark A. Have to say I’m very happy with the service via online, he was very fast and attentive by email and helped find a solution to my needs.
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July 2023 by Michael Grossman
Mark Andersen has bent over backwards on numerous occasions to ensure that I have an amazing experience. The level of customer service is a rarity these days. Would not do business elsewhere. Turn key cradle to grave one stop shop for everything Ski and Snowboard related. Thanks Mark!
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July 2023 by Big Thunder Farms
For us, finding professional service has become extremely hard to find. After our ski tech passed away, we went from shop to shop searching. Finally we found Shane. During our search, his competition told us to go to him. Thank God we listened to them! Shane was able to fit boots no one else was able to. If you are interested in working in a ski store. Shane is someone you can learn from. Dealing with Squire John's has been an amazing experience. We call them first for our ski and bike needs.Thank you!(2023-06-30) Today I went to their ski sale at Craigleith ski club. This was by far the best sale I have ever been to. There were hundreds of people at the event, which made for a party like atmosphere. Everyone was in a good mood because the sales were so nuts. As you left the building you were given free ice cream. Today was a great day! Next year get those beer taps flowing and I'll buy double.Thanks to everyone who made the event possible.
