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January 2024 by Paula Simm
Fantastic experience!!! We talked to several members of staff when we needed help and they were so so helpful. A real pleasure to shop at this store. Thoroughly recommend it.
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January 2024 by Jason Monaghan
Came to the store tonight looking for a “out of season “ part ….Being I was so close to closing time I asked for help locating it..a lady named Tracy found what I needed on the computer and RAN to get it…She went above and beyond to get this needed part for me ….Being a small business owner in the area it truly meant a lot as I had a job for 9am and my equipment was down…I want to thank Tracy again for the help it truly meant alot for her doing what she did for me!!Thanks so much Tracy it’s people like you who show the world kindness ! ❤️❤️❤️
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January 2024 by Don L
Great store, somewhat helpful staff .The contractor desk great service!.Customer service is great.The amount of DOGS in store makes me feel like I’m in a dog park some days.Unfortunately I have to leave due to allergies.There are clear signs at the entrance however the store refuses to enforce.Self checkout is confusing had a lady grab the code reader out of my hand .Lots of employees standing in groups.
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January 2024 by Lifted Lachance
I had to ask about a human operated check out 3 times and finally the third time someone said I can use the pro desk. How is home depot not have any cashier's at 9 am? Then the cashier that helped me gave me attitude about not wanting to use self check out. Company profits over employees and customer experience. probably won't be back.
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January 2024 by Danny
Its the greatest hardware store....ever!!!Psst.... I work there. If they ask, I love my job.Thanks
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December 2023 by Mary Wood
I would like to give thanks to these 4 individuals Melanie, Jen, Frank and Shaq. They all went above and beyond to help my husband and myself in buying a snow blower and helping putting it in our truck. Every single one was knowledgeable, friendly, and extremely helpful. Thank you guys ??
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December 2023 by Dragon Lady
I don't usually have a problem here for the most part staff are friendly and helpfulNOT today it too a good 10 min for someone to arrive at the key cutting stand as I waited 6 employees strolled on by with no concern to me standing thereadvice to HOME DEPOTALL staff should be trained to cut keys
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November 2023 by Rebecca Stubbington
I was looking for dryer hoses/ accessories and I chose all the wrong things of course. A very nice gentleman asked if I needed assistance and I told him my situation and he helped me choose the correct parts so I could finally use my dryer when I got home. I appreciated that.
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November 2023 by Paula Tos
Had a great experience shopping for door knobs last week. I wish I remembered the staff member's name, but if she reads this review she'll remember. She came to offer help, noticed what brand we picked out, and said that someone had returned some dummy door knobs of the exact same type from an online order. We needed 6 but you can only buy those ones online. Sure enough she had 6 that were returned and got them for us. It couldn't have worked out better! I'm so glad she came to help us, it's the little things that make your day.
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September 2023 by Barb Skanes
We made a purchase of a new washer and dryer and ran into a few problems with the appliances. We spoke to the store manager who looked after the problem immediately with Home Depot's customer service team. Everyone was excellent to deal with and had regular follow-up to make sure the problems were resolved. Everything is up and running. Absolutely amazing customer service.
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September 2023 by M H
Good automatic response system with their phone line. I call the store and get "Thank you calling The Home Depot. To continue this call in English, say "English" and no matter how many times you say "English" it doesn't recognize it and you can't get anywhere. Pressing '0' also gets you nowhere. Absolutely useless.
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September 2023 by Nevin Koshy
The worst Home Depot ever. The staff have an attitude of superiority and rude indifference. You can clearly notice this if you are used to the pleasant experience in the Toronto stores. I’ve seen this nonchalant behaviour every time I go to this particular store, no matter which staff I meet (with the exception of Susan in the kitchen planning section, a very helpful associate).I’ve also had two immature boys (high-school kids?) take my order for a quartz countertop. Gave us wrong information about the standard countertop thickness. One boy was teaching the other how to place an order on their system. To add to all this, they made us stand the entire time while they were sitting comfortably in armchairs, blocking the other chairs from being used. Wonder if it’s some unique “store culture” that the Collingwood Home Depot has laboriously perfected.
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August 2023 by Mario V
Came to the store for items in various departments and no matter where I went, the service was great!!!The staff were pleasant, helpful and informative....they helped me make some decisions on the spot.Great work by Bethany and another gentleman to help with my BBQ, a gentleman helped with toilets and hot water tank...did not catch their names.Rosa at the Customer Service Desk was very helpful.Keep up the great work!!! I will be back....
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August 2023 by Scott
Only self check out available. And when you do it there's a camera pointing right in your face two feet away from you. This camera watches you the entire time you do their job for no discount.
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July 2023 by Nelson Santos
GREAT PLACE!! Customer service minded staff,friendly helpful, knowledgeable and professional, shout out to Rodney in flooring who provided us with the info ,that made our flooring selection easy!
