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November 2023 by Lindsay Goulding
They sent me a dirty stained shirt from my online order. Not sure how this is acceptable ?
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August 2023 by Indra Khal
Good deals on basics for my son, they last so long and don't shrink. Nice young man with long hair helped me when I went. I did not realize they carry Nike brand too
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July 2023 by Daniel Cariou
Went to buy swim shorts here, lady helped me which was nice. At checkout I asked “what’s the return policy in case I end up not wearing them?” And she responded “fourteen days”. All good, so I go to purchase them, tap my card, once it’s approved, her coworker with blond hair says “swim wear is final sale by the way, it’s on the receipt”. I looked at both of them holding my credit card and the shorts after both being a part of the conversation a second ago, and they both said nothing, so I said alright then and left. Super lame and kind of scummy, 100% do not recommend shopping here.
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June 2023 by Reem Khan
Eileen and Pedro are excellent at customer service and very helpful. The store at Vaughan Mills is very clean and well organized and well merchandized. Thank you for your help with our purchases. Service with a smile ?
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May 2023 by Jose Daniel Gomez
Terrible customer service. Bigger lady with long hair and glasses is extremely rude. She did not greet us as we passed by her, there was absolutely nobody else in the store. I wanted to try on a T-shirt and she was by the front talking with her coworker, so I went to the change room closest to me and when I’m changing she knocks and yells “how many items do you have” I replied just one. Then she tells me that she has to move me to the other change room because that one was for handicap. Again, there is no body in the store. Then I left and she did not ask how I liked the shirt nor said good bye. I actually really liked the T-shirt and I would’ve bought it, but her attitude simply ruined it.
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January 2023 by Luca Carozza
Lady with glasses at cash was rude for no apparent reason after I asked a question to clarify something. Not sure how she still has a job after all the reviews I’m reading
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December 2022 by Prabhdeep Kahlon
I am not a person who like to write reviews but I felt like Me and my friend was not welcomed at the store on Tuesday 12 July 4pm.The girl and the Lady started following me and did not even let me touch the hoodies and when I did they complained how she have to fold them again (and i just checked the collar they were fine I didn’t unfolded them).If you are so afraid to let customers touch your perfectly folded clothes frame them in glass.And then we picked the second hoodie we saw and paid. (please be respectful to your paying customer it was one of my fav place to shop for hoodies and no way in hell I will enter that store ever again).
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December 2022 by Pranil Khatri
Bigger lady working with glasses is extremely rude. I politely asked if there was a garbage i can throw my cup out at, she pointed to the garbage outside and asked if I didn't see that
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December 2022 by Dano Boucher
Very fast delivery I received my sneakers two days before the scheduled date and very punctual by courier (I am from Trois-Rivières)
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December 2021 by Jasveer Singh Dangi
With all the jazz this place is a kids delight. Even if I don't have any plans to shop, I just visit this place to enjoy the aquarium and the overall ambiance of the place every time I am at Vaughan Mills Mall. One stop shop for outdoor lovers.
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December 2021 by Prince Martin
Chubby girl at the cash never comes around to help always stands at the cash. A few weeks ago I came in to buy the LSU hoody at the front of the shop....she yells out "today is the last day they will be here and all the all the uni hoodys are being transferred to another shop"Ask the Chubby girl anything.. always lies or has a bad reply. She also told me she lives up North and drives a hour to get to work and life is a struggle. That was all irrelevant. I never asked here where she lived but I think she told me she comes from Barrie.
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December 2019 by Erica Dillon
Went in here last week to look for a pair of plain black shoes. I found a pair I liked and asked if they had my size and the girl said no... That's a guys shoe. I said oh, they must have been accidentally put on the woman's shelf. I then asked if they had anything similar to it for women. She said, well whatever's on the shelf is what he have so you can go look. Such rude customer service! I will never go back.
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December 2019 by Karen Smith
I love boathouse, but the manager CASSIUS WRAY, is very mean and disrespectful. I will always shop at boathouse, but when I see him in there I don’t go in.
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December 2019 by Sylvia zwaan
Excellent deals on the back of the store!
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December 2019 by Gunther Willice
Designer for less
