BOSS Shisha Retail and Wholesale offers a shisha experience from their perspective, aiming for a luxurious VIP environment where customers feel at home. The space features luxurious white leather couches, with each booth having its own large screen TV for watching movies, playing games, or listening to music. They use top quality German and Russian hookahs, which would cost upwards of $600 separately, and their flavours typically last for 1.5 hours. Many find the shisha perfect, noting everything from the pipes to the flavors is top quality, and the employees are very nice, helpful, and play amazing music. The atmosphere and staff are frequently praised as nice, making it a recommended place for chilling with friends. However, the business is located in an area of storage units that some find a bit creepy. Inside, it is set up like someone’s house—a living room with couches and TVs. Customers can rent a private room for $150 or sit in the shared living room. Some visits have felt awkward, particularly when it was just the customers with the owner and their friends in a room, making it seem like just going over to someone’s house. There have also been inconsistencies with closing times, being told to leave much earlier than the posted hours. For retail purchases, some customers note that while the flavour is decent, the packaging may not match the advertised branded container, receiving instead an all black container with tape, which led to unprofessional customer service responses.
