The Rogers store at Vaughan Mills in Concord is a one-stop shop to stay connected. It offers a great selection of cell phones, smartwatches, and tablets with mobile plans to suit various needs, as well as internet, TV, and home security services available for bundling. Customers report excellent and fantastic experiences at this location. The staff is consistently described as extremely helpful, knowledgeable, professional, patient, and respectful. Employees take the time to understand customer needs, explain options clearly, and tailor plans perfectly without pressure. They are dedicated to ensuring issues are fully resolved and customers are completely satisfied. Multiple reviews highlight staff going above and beyond, making extra efforts during complex processes. They bring in management when necessary and coordinate with the team to resolve every hurdle, maintaining composure and enthusiasm throughout. This outstanding customer service has retained customers considering switching providers and has earned the store strong loyalty and the highest recommendations. Visitors leave with positive, enjoyable, and stress-free feelings, appreciating the amazing support and great overall experience.
Marie was very kind and she helped us very thoroughly and explained how everything works
January 2026
i was really gotten a good service by vatsal thanks for everything
December 2025
Jonathan was extremely helpful and knowledgeable while assisting me with my Rogers plan. He took the time to understand my needs, explained all the options clearly, and ensured I got the best plan without any pressure.
