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December 2023 by Mike
Was told by Josh (the store manager) that my Geek squad insurance would give me a gift card for the value of my phone if it broke, not the case. Not really smart to lie to customers imo.1 star.
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December 2023 by Connie Baker
The experience was painful and after 10 minutes, we left without purchasing anything. The staff was very unprofessional (they argued). He Googled our address and was convinced that we were not right.
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November 2023 by Will
Recently, I bought a new phone. The staff, particularly Will, was very patient, helpful, and knowledgeable. I really like my new phone and also appreciate the welcoming store environment.
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August 2023 by Cathy D
Very helpful and quick! Nice small size store with great staff.
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August 2023 by Natalie N.
I bought a washer and dryer from Best Buy online. Installation was included but when it was delivered my father, who is older, was here. He was told installation is not included but they will install it for $80 so long as we told nobody. When I found out that my father was scammed by the Best Buy delivery people, I called Best Buy immediately I was told it was appalling and Best Buy HQ would get back to me within a week.Nobody from Best Buy has called me back but my father has repeatedly called them. Finally the delivery company subcontracted by Best Buy gets back to me and they will send me $80 (allegedly) but it will take 6 weeks and I have to sign a document waiving any liability.The worst part is that they didn't even actually install it and the washer and dryer won't work, it's damaged and I still don't have the $80 back that they scammed from my dad.
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April 2023 by LEON BRAULT
Cornwall Best BuyHas a great serviceAnd Staff is very GoodWith people that are looking forElectronics in the storeThumbs Up to Manangment and Staff
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February 2023 by Lori Lightfoot-James
The young man who helped us didn't know what a cigarette lighter was but was able to help us get the right charger adapter for my crv. Thanks Wil(Wilma)!
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February 2023 by Laureen Lightfoot-James
The young man who helped us didn't know what a cigarette lighter was but was able to help us get the right charger adapter for my crv. Thanks Wil(Wilma)!
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January 2023 by Joanne Kennedy
Damian was very helpful, knowledgeable and pleasant to deal with. His shift ended at 6pm however he stayed late to complete the sale and provide wonderful customer service. Thank you Damian for all of your help!
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January 2023 by Rampal Khokhara
I just got my new phone at Best Buy cornwallAmazing deals I got and best customer service by employee name NilReally loved it ????
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November 2022 by Jesse Mercer
I just picked up a TV here this morning and the service was perfect. I interacted with 4 staff members (1 from the Geek Squad.) Everybody was super professional and helpful. Nice and easy experience and they were able to direct me to other items I needed in the store. Thanks Best Buy team. Made my bad day alot better.Edit: I had to to bring the product back due to a defect. Quick and painless and the guy who I assume was the manager was quick thinking and helped everything go smoothly!
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November 2022 by Cassidy Phillips
Recently bought a pair of wireless headphones. Took them home for the left one to not work. Of course when at the store they were bragging about how good the brand was etc to make that sale. Got online to see if there was any fix (which there wasnt) only to find a ridiculous markup . Like over 100% markup in price. Disgusting practices will not shop there again
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September 2022 by Harold S.
Just came from best buy, what a joke. Wanted to upgrade my phone, talked to one gentleman, told him all the problems I had with phone, after that he says the other employee would be better to serve me. I told exactly what I'm looking for to the sec employee. She did not know the prices on phone.( no prices on their display table). Went to back room and came back asked me my provider, went again to back room ,then she went to cash to serve someone. Left me waiting for 15 minutes, so I left!
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June 2022 by james miller
Sadly were not helpful, customer service wasn't the most patient or polite, can't reach out to the store it's online they do not return calls. Poor performance.
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May 2022 by lukas hillenaar
Cool but overrated. Ok place to p***
