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November 2023 by April
Not too busy. Well stocked. Saved $7.50 on my purchase with my reward points. They had some good in store sales.
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November 2023 by Jodi G
Oct 16, 2023: Staff usually quite friendly and helpful, but the girl working in the fish department today is beyond rude. When you press the call button for assistance (because not all of us are experts in aquatics), you get a bad attitude, condescending tone, and a greeting of “what do you want”. How about a Hi, how are you today? What can I help you with? You shouldn’t be working in Customer Service if you treat your customers like that. Do better. I’d give her zero stars if I could.
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August 2023 by Wendy Thorpe
Have not shopped here in a while. Store Reno is looking nice but now a lot of things moved took longer to find what I wanted. Very cold in store should have brought a sweater. Prices higher.
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August 2023 by Payam RASOULIANFAR
I had a terrible experience today at this pet store. The staff (cashier a anothe person) was rude and unhelpful.I've requested cashier twice to see the manager to return a product that wasn't used as my cats didn't like the smell, but she refused to call manager and told me rudly to through it out !!!I would not recommend this place to anyone !!!This store might be couple of dollars cheaper than other stores, but I trully recommend stores that conduct themselves with dignity and honor !!!!
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August 2023 by Charlie Gillingham
Incredibly rude and insincere staff. When the pet industry is so competitive here in cornwall, I see no reason to return.Ren's and Pet Depot staff actually take the time to help you with a friendly and professional attitude.Petsmart staff here look like their 1 return away from resigning. Not a welcoming atmosphere whatsoever.No thanks.
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August 2023 by Ana Arian
I had the worst experience ever with the rudest staff in this store. I won't come back here anymore.
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July 2023 by Carole Snyder
MacKayla is an amazing dog groomer. I've been so happy everytime i bring Toby. She takes pride in her work. Thank you ?
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May 2023 by Suzanne Marion
Excellent grooming job by Melanie today. Received some very knowledgeable information as to what type of trim we should get for our Golden retriever for the summer. Very pleased as always with the service. Highly recommend.
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May 2023 by Ryan Dewar
Great staff and very organized store. But I had to put 1 star less just because the prices are getting crazy. PetSmart seems to have the highest markups for everything.
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March 2023 by Fat and Funny
Clean, friendly and well stocked. We drive all the way from Montreal to shop here and we are never disappointed. The prices are great and you will pretty much find everything you need here. The staff are so friendly and treat every pup like a friend. **very LGBTQ+ friendly
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March 2023 by Arabesque NA
Garbage company. Not reliable. Did not fulfill two of my two online orders. Incompetent customer service, was not able to explain why they cancelled the orders when the items are still available online. I just lost a week and will now order cat food from Amazon.Avoid at all costs.
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March 2023 by b lee
They had a bird flying around and people screaming the bird was also screaming ? ? but in the end the bird landed back down and tweeted the nicest song and everyone was calm and relaxed and the bird returned in the cageNot sure what the bird is up too now but I named him Roger
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March 2023 by Anne Van den yssel
So much cat food to choose from! Dig food too. Plenty of toys and everything you need for your pet. Friendly knowledgeable staff. Decent prices.
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March 2023 by Skyler Wolf
They never answer they’re phones. I wanted to check in to see if they fish tank water, but they don’t.I called Stacy pet depot and the phone was answered. Guess who’s getting my business?Sad you Choose an AI operator over a human being who actually gets your business.
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February 2023 by Madam Westmoreland
Great selection of products, but the customer service was lacking. There was no one on hand to obtain assistance from, so I was on my own in determining which products to purchase. Nice bright store though, and very clean.
