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February 2024 by Jeremy Drover
Zero stars would still be too many! Anyone who may be looking for new furniture I *highly discourage* considering The Brick for your purchase. I purchased a power recliner in 2020 with what I thought was a FULL 5yr warranty! A couple weeks ago, I came home to a *very* strong smell of burning wires and plastic and it took a few minutes before noticing that the recliner was the source. I noticed scorch marks above the USB port, which was also all charred inside and the buttons were extremely hot to touch. I quickly realized that while I was out, my recliner caught fire (just briefly, luckily)! I attempted to make a warranty claim thinking I was completely covered by my *$400* warranty, but boy was I wrong! They sent out a "tech" who said it was abuse/neglect of product because they found corrosion caused by moisture on the motor (which is located UNDER the chair) and apparently inside the chair. I was told my warranty didn't cover this and I could pay for replacement parts if I wanted it fixed. Who in their right mind would want a chair that caught fire while not in use "fixed" when it could easily happen again and have more dire consequences. Correspondence with them has been condescending and downright rude and at no point did they seem to care that my home could've very well burned down from their product spontaneously catching fire. We were extremely lucky it didn't turn out worse. I had heard horror stories about them years ago in a different province and thought the entire company couldn't possibly be like this, but lesson learned. Won't be purchasing so much as a paperclip from them ever again!
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February 2024 by Sherri Arsenault
Thank you Devin and Jordan for coming back twice to make sure the bed we ordered had all the pieces and what we bought was what we received.
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February 2024 by Marianne Godard
Great service from Devin and Jordan, they delivered our new King size mattress with great care and efficiency.
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February 2024 by Huguette Belanger
Devin and Jordan delivered our new stove. Very professional and took good care unpackaging the appliance along with proper cleanup. Great job guys!
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February 2024 by Misty Jodoin
Devin and Jordan delivered new washer and dryer, both very polite young men and did an excellent job.
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February 2024 by Justice T
Devin and Jordan were the men who delivered my appliances. Very polite and professional.
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February 2024 by greg kelly
i would like to say that devin and justin did a great job delivering my mattress,well done fellows thanks greg kelly.
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February 2024 by corey
The guys Devin and Jordan from the Brick Cornwall delivered us a Bottom Freezer refrigerator today. They did take away our old fridge which was excellent. The service and timing was excellent. They were very nice and professional at what they do. Thank you.
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February 2024 by Dominique Lefebvre
Devin and Jordan were awesome! Thanks guys ?
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February 2024 by Andrea David
Just had my couch delivered by the brick. Devin & Jordan were awesome. Super friendly, efficient and fast. They called me to give me a 5 minute warning which is awesome since I have dogs.
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February 2024 by Terran Hall
Great experience! Devin and Justin just delivered our brand new couch! Very friendly, professional and even acknowledged my four legged beast, Charlie! Thanks guys! :)
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February 2024 by Brad Maloney
Friendly salesperson and staff
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January 2024 by Janet Godard
Clean and helpful
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January 2024 by Cyndi DeVries
Received excellent service from Alison Branchaud. She was professional from start to finish and very patient with my many questions.
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January 2024 by Charles D
Walk thru the door and will likely get a sales person within two minutes, clearly a commission based shopping experience. They are quick to get you in and out, once you buy they are off to get their next sale.
