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September 2023 by ryan p
Advertising passport photos but every time I go they have excuses not to do them.
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August 2023 by Tamanna Oberoi
Worst service i have ever seenRecently orders an airpods didn’t receive from a week i visit the store they just give the number to call i called them and the lady was so rudee she said we can’t do anythingWhy u guys doing your job if u can’t help ur customersThey deduct extra money for preferred delivery i was at home for whole day they didn’t came so for what reason they deduct the money.Never gonna take there services back and will suggest to my friends and familyOther delivery services are far better then them
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July 2023 by Robyn Anderson
Lady on the phone was very rude. Like it was a hassle to do your job. The Cornwall location need customer service skills :)
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January 2023 by Chris Mckinney
Always friendly service. Great atmosphere when I go in. Highly recommend this store fir printing.
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January 2023 by Julie Julien
The employee was helpful . When I drop my package ?
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December 2022 by Obel D.
According to Google Maps as of August 2022, this address is a TV repair shop. So......
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December 2022 by Melissa Godwaldt
Sitting outside this store at 5 min to 3pm (2:55) and they told me they are closed :( Their clock inside says 3:02, but it's several minutes fast. Disappointing. Not the first time I've had poor service at this location. I will gladly update this rating if the service improves next time. :(
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November 2022 by Innocent Bwenge
Mrs. EVELYN JOSHUA helped me navigate the process of Forex/Bitcoin Trading. I am a single mother of 3. I have severe anxiety and constant migraines. She was kind and understanding and determined throughout the whole process. I have started Forex trading a few times but ended up discouraged. I heard about Mrs. EVENLYN JOSHUA from a friend who came by my house. She helped me through the process of trading. I made my first investment of $500, I was so amazed at how I made a profit of $6,700 in a week with the help of Mrs. EVELYN handling my trading account and I made a withdrawal to my bank account. I really want to thank you for your help and for guiding me through and I am also recommending Mrs. EVELYN JOSHUA to each and every one of you interested in increasing your financial standard. forex is really a good place to trade when you are with the right Account Manager. you can contact Mrs. EVELYN JOSHUA on WhatsApp:+1(804)391-9232 E-mail:
[email protected]
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November 2022 by Farhiz Gazdar
Customer Service doesn’t exist at this location. From first walking in to store to leaving it was the worst experience of my life. The clerk went as far as to say she was taught by the managerThe problem was not with UPS the shipping but with The UPS Store (your store) and the service YOU provided or should I say the lack of Service.
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October 2022 by Ang Waterton
Dropped off two photos to get plaquemounted; standard turnaround seems to be a week, but I was informed that it would likely take an extra week because of Labour Day weekend.Four weeks later, I began the process of following up to find out what happened to my order. They didn't know. Warehouse and manufacturers needed more time to look for it. Multiple follow-up calls ensued, all initiated by me instead of by the store. Each time, I was told the warehouse had just called or they were just about to call me. Eventually found out order was lost between manufacturers. Was asked to submit new photos and wasn't until I protested about the replacement time and cost that the store manager offered to cover the cost. FIVE weeks after submitting my order, it was found, returned to the Cornwall store and made available for pickup.No discount on service was offered to make up for the extreme service delay and was refused when I asked about this substandard turnaround time. It wasn't the store's fault and they incur the cost directly from the manufacturer (anyone who has dealt with a middleman knows there's markup and profit involved). Despite the original offer to cover $25 of reprinting and shipping costs, which showed willingness to swallow some loss, this willingness changed somewhere along the way.It's fine to blame delays on supplier/workforce issues, except that isn't the case here. The parcel was lost - it was sent to the wrong manufacturer, who didn't know where the parcel came from or to whom notification should be sent. It was a preventable clerical error, not a supply issue. Shrugging your shoulders and saying "there was nothing we could do" isn't acceptable - you could've actively followed up on a daily basis until answers were found, instead of relying on the customer to give you reminders that their parcel was still missing.Giving two stars because Marnie was friendly during each phone call and the quality of the final product was as expected, but the significantly lacklustre customer service and my experience with their ability to problem solve this situation without customer involvement was infuriating. Will not use the store again.
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July 2022 by Michelle Poirier
Charged me $3.50 to print two pages and when it came out the wrong orientation, charged me another $3.50 to print it again?!?
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June 2022 by Katrina Lapointe
Extremely rude customer service especially over the phone.
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May 2022 by Dale Rudderham
Don't send your UPS packages here. They don't follow UPS instructions for picking it up. They won't release your package unless it's the same name/address. Your spouse or designated person with authorization letter and tracking and receiver ID will be denied. Very disappointed They don't follow UPS protocal.
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May 2022 by Ron Marcellus
Dealing with the staff is always easy and professional. Never an issue with any requests for service and they make sure we get what we need in a timely manner
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April 2022 by Tim Francis
Always friendly service! Very helpful with my amazon returns. Never tried their printing services but I think I will!
