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December 2023 by Rikki K
I partner with HB Pools as a preferred equipment supplier. They are professional and very “down to earth “ guys. Based upon my experiences, I know they take pride and are really customer satisfaction driven. They have strong work ethics and that reflects in how they treat me as a supplier. I enjoy doing business with them. Class act!
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October 2023 by Carole St John
HB Pools were very professional, efficient and extremely pleasant to deal with. Having extreme stress and issues from the first company, who installed our inground pool, HB POOLS completely changed our outlook on what professionalism means, and the quality of there work went beyond our expectations. Their knowledge and experience truly shows in the results of their work. I will definitely use them again and highly recommend their services.Thank you to all the staff for making this experience pleasant for us.
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October 2023 by Mike Hackett
From the extensive renovation in 2020 to our annual closing today, the team at HB pools have been exceptional. Their attention to detail and customer service are second to none. They are quick to answer any questions or concerns and always provide expert advice. Using the duck bill system has alleviated any concerns about a floating liner. After 10 years of worries and issues with our initial pool, we now have the back yard oasis we can enjoy. THANKS!!!
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October 2023 by Lily Caz
HB pools was our saviour! When no other pool remodeling company was able to help, HB Pools was the one and only company there to help us. We had a 30 year old pool made of resin wall panels (not steel!). The panels had split years ago, and the concrete was sinking... the life of the pool was at its end. I shared a video of my drained pool with many pool renovation companies hoping to find someone to help repair it. 80% of pool contractors said there was no hope, remove the entire pool and install a new fiberglass pool, quotes were in the range of $100,000+. No one was interested in helping me save this pool. However, HB Pools was up for the challenge and wow! did they ever deliver! From day 1, they were always open and honest with us about best and worst case scenarios. They said they would try their best to save the pool walls and had a couple back-up plans in case things did not work out. In the end, they did not even have to resort to those back-up plans. Jacob and his team are TRUE ARTISTS! Once the concrete was removed, he was able to move the resin wall back in place and then he re-enforced our resin walls with galvanized steel plates. He ensured the concrete was laid perfectly and in the end gave us the BEST news ever. Not only did everything work out to their bests hopes, but these new walls are so strong that we will get another 30 years out of this pool. A dream come true! A fully renovated pool at a fraction of the cost of a new fully installed pool. I have included photos of the pool prior to the renovation and after. I just can't thank HB Pools enough for their outstanding service and dedication. I will never call another pool company again. HB Pools is officially stuck with us! Pool openings, closings, repairs, you name it! HB Pools all the way! Thanks again Dan and Jacob!Services: General construction
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October 2023 by Karen Rankin
All of he staff at HB Pools were a delight to work with, from the office to the technicans who closed the pools. In addition to being very professional and knowledgeable, they were are friendly, understanding, pleasant and fun! I certainly did not feel like I was just a number. Moreover, the job they did on the pool was amazing! They introduced me duck plugs, which does not necessiate draining the pool. Plus, I greatly appreciated the small video they provided that detailed all steps of them closing my pool. I was very impressed and would recommend to everyone.
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September 2023 by Ray Leduc
I have been dealing with HB for several years. Professional, courteous staff. Work site always cleaned up after job completion. Highly recommended.
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September 2023 by Kassandra Reinhardt
I'm so glad we chose HB Pools for our new inground pool! They went above and beyond to be accommodating and got us a pool in absolute record time. The service and communication were excellent, they would even film videos for us on a regular basis to give us an update on the work they did. All of the staff were friendly and helpful. Our pool looks amazing and I literally have no complaints whatsoever, they took care of everything and worked faster than any contractor I've ever hired. 10/10 super happy with it!Service: Inground pool installation
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August 2023 by Adriana VanMunsteren
In this hectic world, it’s hard to get good customer service BUT not at HB Pools, their customer service is outstanding!We’ve been using this Pool Service company for 6 years now AND have never been disappointed! Our pool is 25 years old and our pool service companies have come & gone BUT we struggle to find an excellent Pool Service & Maintenance company. BVPhone calls AND emails are actually answered immediately! We get reminder emails when it’s time to make an appointment to open/close the pool. We get a 1/2 hour “heads up” call when service is on the way to our appointment!The pool opening/closing appointment is all recorded by video so that when you receive your pool opening/closing email with the invoice, it has the video also, so you can actually see what service did to your pool, in case you have any questions/concerns. Our pool maintenance & service representative La have always been so friendly AND helpful!They are located on French Hill Road, 10 minutes east of Orleans. Their location has parts that you may require for your pool repairs and are currently working on expanding their pool supplies so that they can sell them to the public.Highly recommend HB Pools!
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August 2023 by Mike Boroczki
Absolutely a great pool company to deal with, second to none!! They are friendly, polite, responsive, and offer quality services, equipment, and advice. I've dealt with many pool companies over the years and HB Pools has been the best, hands down!! If you are looking for a solid pool company, look no further!!
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August 2023 by Andrew Calof
We put in a pool in our backyard this summer using HB. Our salesman Jim was absolutely incredible, he made us feel very relaxed and confident in the decisions we were making. He came to our house multiple times before we even committed to HB, just so that he felt we have the necessary information and could visualize what we were doing. This was the only company we met with who did this. Jim was available 7 days a week and put our minds at ease multiple times. Fred, one of the owners of the company even kept in constant contact with us about the pool progress while we were out of the country and helped coordinate with the gas and electrical company to ensure things would be done as quickly as possible. I never thought putting in a pool would have been this simple and that we would get so much help. 10/10 would recommend HB to anyone considering putting in a pool
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August 2023 by Audrey Gerrits
We were extremely happy with the level of service we received from HP pools. Our email requesting they come to check for a leak in our in ground pool was answered immediately. They repaired a damaged pipe from the skimmer to the filter and left the lawn looking exactly like it was before the repair. They also installed a new liner. All technicians who came to do the work were friendly, professional, and answered all our questions thoroughly. They replied to our emails quickly and all costs were upfront and fair. We would highly recommend them to our friends.
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August 2023 by H H (Ottawa99)
If you have a plumbing leak, the leak detection service feels like paid quote for a large most likely unnecessary job. If your leak is in the lines they will not be very helpful.Liner repairs look good but it's fairly minor for me compared to the plumbing leak.I have a leak in my return line. I paid them to locate the leak but instead all I got was you have a leak in the return line (something I already knew). Their solution?New return lines. On top of the exorbitant unnecessary job, there will be an extra charge if they have to replace the returns. What if my issue was the return jet only? Or the fitting at the return jet? Why would I replace everything if I can locate and fix the leak?At the end of the day, I feel I did not get a good value for leak detection. Any reasonable company would locate the leak rather than pretend it's not possible to quote a massive unnecessary job.
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July 2023 by Doug A
We hired HB Pools to install a new liner in our pool. The process took several months which was normal I guess to get any work done these days and we also had to request several updates because their was a lack of communication from the project manager. We finally got the liner installed and I noticed a large gap on both sides of the steps after the installers had left. I complained to the company and they returned a couple days later but not after heavy rains fell and water poured down within those gaps. They attempted to remove the gap using a kettle to boil water and push the liner in place but a small gap remained which was the size of a quarter. Instead of making sure the small hole was plugged they instead told my wife to get some caulking and fill the gap they left behind.I am disappointed with the company for the following reasons that:1.the liner wasnt properly installed as per the original installation of the pool and liner in 2009 2.That they left a large ******** to return and reduce the size of the gap but not eliminated it entirely. And to add insult to injury, telling my wife that she should caulk the hole that they left behind.3.Not hearing back from the company when we requested a guarantee that if there was a problem with the liner due to the freeze/thaw cycle at that spot it would be repaired at their expense.
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June 2023 by Pierig Le Saux
For the past 7 years HB Pools has been taking great care of my Pool! I always get prompt responses and an excellent service.Services: Swimming pool summerization
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May 2023 by France T
HB Pools built our in-ground pool in the fall of 2022. From beginning to end, the construction process was seamless. We obtained quotes from three different companies, and chose HB Pools because they had the best price. They were always responsive when I called or emailed them with my tons of questions, and in the end they charged us exactly what they had quoted. They obtained the necessary permits from the city and coordinated the electrical work from a different contractor. When the construction was complete in the fall, at no extra charge, they closed it for the winter and, in the spring of 2023, they cleaned and opened it for the season and provided us with a two-hour training to show us how to clean and maintain our pool. Throughout the entire process, everyone at the company was always polite, professional and efficient. We found them to be really nice, friendly people. Most importantly, the end product is absolutely beautiful. We are very happy with this company and highly recommend them. Oh, and if you prefer to be served in French… Ils parlent français également!Services: General construction
